One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 399,023 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 399,023 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Waited 45 minutes before I even got a live chat. I don’t think that what I asked you to do you have done correctly. I do not like not being able to talk to a person on a telephone. I will be thinking if I renew with you in the future.”

Helpful Report

Posted 2 years ago

“Very happy with live chat although I do think it would be better if we could get on it an easier way. Took me ages to find how to get on”

Helpful Report

Posted 2 years ago

“The chat was fine , very dissapointed with the portal as would not give quote , not much use really as you can't use it . I think its probably just so you need to pay the administration charge . Other policies I have had with different companies I have been able to use their portal ok .”

Helpful Report

Posted 2 years ago

“The lady I spoke to in the sales was very helpful and the members of staff on the chat line were very helpful. HOWEVER, I have spent around 1.5hours total on hold trying to get through to speak to a member of the sales team to move my insurance policy from one vehicle to another.”

Helpful Report

Posted 2 years ago

“found the website very difficult to go through and then when all the extra came up I believed that they were covered in the beginning. have been trying for two days to get the house insurance with you. Have yet to rate your performance.”

Helpful Report

Posted 2 years ago

“I was disappointed you could not help me”

Helpful Report

Posted 2 years ago

“Only just taken out the insurance but so far, not too impressed, no telephone contact, you have to search for the web contact and they have taken further payment from me without notification? They also charge for £39.00 any change you make, even though there is no telephone support. I would avoid”

Helpful Report

Posted 2 years ago

“I understand that to keep a insurance company competitive, you need to develop a way of keeping communication time down with customers. But come on, almost a hour to cancel a insurance policy. Because there is no telephone direct numbers you can call. But being number 15 in a Line of people trying to make contact with your insurance provider, isn’t the way I want to spend my Saturday morning. I’m 100% in moving on with technical and on line chats . But there are way better things to do on a Saturday than to be wasting 52 minutes of your life on the end of a mobile phone. And then being charged £59 for administration costs. Is most definitely a complete P take . So this is my review. So 2 stars is all this review is getting and I can’t believe I’ve just wasted yet another 5 minutes of my life being bothered to write it to honest.”

Helpful Report

Posted 2 years ago

“"Spoke" to Jordan B and took almost 30mins to amend my occupation details. Repeatedly stated I didn't want anything else, yet he continued trying to upsell. Would have taken less than 5 minutes with a phone call JL4”

Helpful Report

Posted 2 years ago

“If you want to speak to anyone regarding any queries you can't, the only method of contact is via livechat which often takes a while as you are nearly always held in a queue”

Helpful Report

Posted 2 years ago

“Giving feedback is easy, getting a simple answer from you about windscreen cover was very difficult. No email contact, tried through Facebook with no response, couldn’t access chat easily until I was ready to make a complaint and then all of a sudden a link appeared. The person on chat couldn’t answer my question so she gave me a telephone number to call! Yes a telephone number! The guy on the telephone answered my question in less than a minute. Must have spent an hour trying to get through to someone.”

Helpful Report

Posted 2 years ago

“Trying to get through was like running a marathon. I like to talk to someone not a keyboard. At 92 my typing skill is a bit laborious, and by the time I'd said what I wanted, I had been cut off.”

Helpful Report

Posted 2 years ago

“I wrote a very critical review after a poor first contact experience and problems in getting the information I wanted from the web-site. I then received a call-back from Brendan (BJ5) who could not have been more helpful. He talked through the queries I had wanted to raise and gave me the answers and other information I needed and also explained why there had been the delay in getting back to me in the first place. A pleasant and helpful person to deal with, he completed turned around my attitude from "Why on earth would anyone want to deal with these people" to something much more positive. I also appreciated being given all my options but with no attempt at a hard sell. Altogether a really good buying experience.”

Helpful Report

Posted 2 years ago

“Did not progress with my payment owing to bad reviews of your company Thank you”

Helpful Report

Posted 2 years ago

“I'm feeling very nervous! not able to check policy schedule eg if I remembered to ask for business mileage; after paying initial amount, I would like to go back and check what I'm paying for, as it's taken the initial amount and then says 'additional extras will be charged separately', so I'm not sure if I'm going to be charged extra, on top of what I've already just paid for breakdown cover etc; and chat is closed, so cannot speak to anyone; and then on this screen encouraging feedback, the first thing I see is 'cancellation process' is "difficult". Hopefully once I receive policy schedule and can see what I've got and received a breakdown of charges I'll be able to add a better review... :0/ I would grateful for contact, setting my mind at rest...”

Helpful Report

Posted 2 years ago

“Could really talk to real people much easier and better consultation rather than texting as we seem to do these days”

Helpful Report

Posted 2 years ago

“You cannot just ring ntalk to someone,unless you're making a claim.”

Helpful Report

Posted 2 years ago

“Not going to use my insurance everything being delt with Lv”

Helpful Report

Posted 2 years ago

“I found it very difficult to try to contact someone via live chat, I tried several times via the "contact us" facility on my portal but it kept taking me to frequently asked questions, eventually it took me to live chat, I found it infuriating that you do not have a customer service contact number and cannot speak to anyone if there is a problem that your frequently asked questions cannot answer. I also could not find any information on the portal stating the times when contact via live chat was available. Once I was able to get onto live chat, my query was resolved quickly.”

Helpful Report

Posted 2 years ago

“unhelpful re change of date and when tried to cancel the policy during the cool off period, i was told it would cost me 50 pounds for it!”

Helpful Report

Posted 2 years ago

One Call Insurance is rated 4.6 based on 399,023 reviews