One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,956 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,956 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Removing the option to call somebody and only having Web chat is not the way to provide good customer service. 20 minutes to get an initial response seems to be normal BUT 30 minutes to then be told that I need to ring a number to change my policy is not an efficient use of either a customers time or an employees time. Not being able to initially contact by calling is ridiculous for a company called ONE CALL.”

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Posted 2 years ago

“WD15MRV key stolen and broke the filter”

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Posted 2 years ago

“Long waiting time to initiate the chat. If chat is so busy , what would be the wait time for call response.”

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Posted 2 years ago

“I feel there should be a customer service phone number, the portal and website doesn't cover everything and people are not good with typing and connection issues. Also I can never find how to get on live chat it's not well advertised”

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Posted 2 years ago

“Customer service very poor.Unable to speak to a real person.”

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Posted 2 years ago

“Having to wait upto 48 hours before you can legally drive your car is a joke, if I new that before I paid the deposit, I wouldn't of gone with you”

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Posted 2 years ago

“the girl on the live chat was very good, however i only called as the web portal was not functioning. i was unable to find a telephone number to contact customer service so had to spend 1 hour on a live chat to change my address. will not be renewing in November”

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Posted 2 years ago

“It's almost impossible to find the live chat function and the company phone number is for claims only if you want to speak to somebody about something else, e.g. a change in your policy. I tried to make a change to my policy in the customer portal but that wasn't possible and I only found the link to the live chat option by accident. I'm not impressed as a new customer. I can't even find a company email address.”

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Posted 2 years ago

“It has been frustrating to access help. My ongoing sewage blockage is still not fixed there is several people I am going through to get updates and now currently living in a health hazard with 3 young kids despite having the Premier package”

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Posted 2 years ago

“Took over 4 hours filling in forms then going over same info with an agent only to have payment not go through twice. Melissa C was v patient and efficient at finally transferring insurance. Otherwise I might have switched companies. Sorry.”

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Posted 2 years ago

“Poor communication & frustrating not being able to speak to someone. I had accidentally cancelled the direct debit. When I realised, I went online and paid the policy premiums for the remainder of the year in full. They forgot to include the missed direct debit, so then I received another letter saying the policy would be cancelled, but no explanation. Took 1hr 40 min online chat to work out that even though I had paid nearly £300 on line, the missing direct debit payment meant that they were going to cancel my policy! It isn't difficult to be able to communicate clearly with customers and in an area of financial services, they should be doing better!! I will be leaving at the end of the year when the policy is due for renewal.”

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Posted 2 years ago

“Very tedious; not being able to communicate by telephone. I will try not to use One Call again- should be called No Call.”

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Posted 2 years ago

“As I whole one call call were quite good however I felt let down by your solicitors as my claim was settled but my son who suffered more than I did received no compensation following many delays. Very disappointed about this.”

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Posted 2 years ago

“The responses were slow. I think there is now an error, I clearly said change vehicle from 24/3. The online service is poor in support”

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Posted 2 years ago

“prefer to call someone and talk to o over the phone. Not happy that my activation code was not sent to my email address”

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Posted 2 years ago

“Had to wait from being 13 in a queue for the chat to answer and then between 3-5 mins for an answer each time I wrote my comment. Waste of my time.”

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Posted 2 years ago

“When I got through I got my questions answered but my time on your web site expired so I lost all the information the girl McMahon gave me. I had some written down but did lose some phone numbers. The girl McMahon was really good just my computor expertise and your web site time out let you down. I had a phone call later from their customer service to give me the phone numbers I had missed making up for the numbers I had not managed to write down so was very pleased in the result.”

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Posted 2 years ago

“Didn't answer my query. One Dept passed me to another via sharing a link...who then advised that it wasn't their dept and shared a link back to the initial dept. And ended chat!!”

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Posted 2 years ago

“I think it discussing charging 70”

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Posted 2 years ago

“Was satisfied by chat call representative AB9 but extremely dissatisfied I could not talk to anyone on the phone to sort out. Came within a whisker of going elsewhere.”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 398,956 reviews