One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 392,917 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 392,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Tried to add my daughter on to my policy for two weeks but very expensive”

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Posted 2 years ago

“very difficult to actually talk to someone when we recently wanted to change bank account to pay you”

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Posted 2 years ago

“Wish I could Ring them”

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Posted 2 years ago

“Initially I thought they were ok, but when circumstances changed , and said needed to cancel because of new price did not even try to contend with other companies offers”

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Posted 2 years ago

“I had no problem with the live chat person sc8 but I am sorry to say as I had a particular problem doing it on live chat was not acceptable, was not easily resolved and very frustrating, therefore I have gone elsewhere. You need to re-instate talking to a personn in person I'm afraid.”

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Posted 2 years ago

“The online chat operator was great but there was no need for me to use chat - I should have been able to do what I wanted using the customer portal. I was swapping my insurance to a new car. The portal is supposed to be able to deal with this. I could understand that the reg of a brand new car might not be on the database but the make and model of the car - widely available in the UK - was not on the list of options. OneCall says you're charged more if you use chat rather than portal so I wonder if I've been penalised for OneCall not updating their list of cars properly.”

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Posted 2 years ago

“24hrs after taking out my policy, its still saying no insurance found and I'm still unable to tax my bike”

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Posted 2 years ago

“Cannot get information after receiving letters informing you about changes, no explanation. Portal is a merry go round. Text chat depends on who answers, used it twice to get information. No general inquiry phone number. Wasted 2 hours. Better things to do. Will definitely look around next renewal.”

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Posted 2 years ago

“Tried to cancel insurance policy. Spoke with 3 persons on life chat. Last contact sent over quote for cancelling and confirmed he would send in post. Wanted to discuss but Live chat Ran out so Frustrating!! Will wait and see now if information is sent in the post. I do not rate this as “Customer Service” Mr Williams”

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Posted 2 years ago

“I spoke to Adam who was very helpful and resolved my issue quickly. However, trying to get to speak to someone was a problem..I could not log on to the portal so needed to speak to a human. Had to listen to a very long recorded message before being connected. One call...you need to be more easily accessible via telephone.”

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Posted 2 years ago

“You like to take the money for insurance but your cancellation fees are disproportionate and very Draconian. Do you just need to push a button to cancel? You also charge a Broker fee for renewals, which again is disproportionate. You have some very polite call handlers, but I take exception to Robochat as there is no interaction with the customer”

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Posted 2 years ago

“Tried to rectify a error with no claims discount years but found the one agent to be very unhelpful having me get proof of no claims on an old policy rather than just check herself with the details supplied. Also once rectified n No discount was applied. Terrible service, just pray I don't need to make a claim in future.”

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Posted 2 years ago

“Waited 45 minutes before I even got a live chat. I don’t think that what I asked you to do you have done correctly. I do not like not being able to talk to a person on a telephone. I will be thinking if I renew with you in the future.”

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Posted 2 years ago

“Very happy with live chat although I do think it would be better if we could get on it an easier way. Took me ages to find how to get on”

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Posted 2 years ago

“The chat was fine , very dissapointed with the portal as would not give quote , not much use really as you can't use it . I think its probably just so you need to pay the administration charge . Other policies I have had with different companies I have been able to use their portal ok .”

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Posted 2 years ago

“The lady I spoke to in the sales was very helpful and the members of staff on the chat line were very helpful. HOWEVER, I have spent around 1.5hours total on hold trying to get through to speak to a member of the sales team to move my insurance policy from one vehicle to another.”

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Posted 2 years ago

“found the website very difficult to go through and then when all the extra came up I believed that they were covered in the beginning. have been trying for two days to get the house insurance with you. Have yet to rate your performance.”

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Posted 2 years ago

“I was disappointed you could not help me”

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Posted 2 years ago

“Only just taken out the insurance but so far, not too impressed, no telephone contact, you have to search for the web contact and they have taken further payment from me without notification? They also charge for £39.00 any change you make, even though there is no telephone support. I would avoid”

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Posted 2 years ago

“I understand that to keep a insurance company competitive, you need to develop a way of keeping communication time down with customers. But come on, almost a hour to cancel a insurance policy. Because there is no telephone direct numbers you can call. But being number 15 in a Line of people trying to make contact with your insurance provider, isn’t the way I want to spend my Saturday morning. I’m 100% in moving on with technical and on line chats . But there are way better things to do on a Saturday than to be wasting 52 minutes of your life on the end of a mobile phone. And then being charged £59 for administration costs. Is most definitely a complete P take . So this is my review. So 2 stars is all this review is getting and I can’t believe I’ve just wasted yet another 5 minutes of my life being bothered to write it to honest.”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 392,917 reviews