One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,956 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,956 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Tried to phone several times and couldn't get through. Eventually got through, then phone call back half hour later was a dead line! Signed on for Live Chat and was 17 in the queue which took 35 minutes. Finally spoke to TB5 who was very helpful and sorted out my extra person on policy. I've spent a total of 2 hours 45 minutes getting this organised, luckily I'm retired. *******************************************************************************You do not have enough staff manning phones or Live Chat - get more staff or lose your customers !!!”

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Posted 2 years ago

“Took nearly 1hr via Web chat with waiting times, when I quick phone call from you could have been dealt with in 2 minutes. 😠”

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Posted 2 years ago

“One thing I don't like about your company No direct contact over the phone systems is slow. And the portal well As for TS9 operator Thea T was helpful giving her, her due she was really trying to sell me add-ons and managed to get me to upgrade my BDS well done But I would prefer to talk over the phone. I think since covid no one whats to talk over the phone and use this as an opt-out. Can find it so frustrating when you're not up with IT. It's good to talk. Why have all companies forgotten this simple thing? TS9 very helpful”

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Posted 2 years ago

“I wanted to talk to someone but couldn't get any phone number to ring. All online didn't work for me today (and not thateasy to access from my account either) plusd there should be a contact phone number for non web access customers in any event - it's a kind of discrimination. The online chat person refAP6 was helpful - and I am sure they didn't make the policy of online only theirself. I am now waiting for someone to call me - "in a few minutes" ?? but I have things to do and if I had been able to speak on the phone in the first place - I would be able to be doing something else by now. so time - which is very precious to us all - has been wasted and is still being wasted waiting for this call. Which should have only taken about 10 or 15 minutes - now we are almost an hour in!”

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Posted 2 years ago

“There is no way to talk to anyone except from a chat which takes forever to get through to talk to someone, they say you can make changes on your portal but the options are very limited. I wish I had chosen a company that you can call or email as I am in limbo now as I could not answer a question they asked so chat ended and do not have the time to constantly keep waiting for a response on online chat.”

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Posted 2 years ago

“CA4 was very helpull. No problems with him,answered all of my questions,and was accurate. I was online for about hour and twenty minutes(25 callers in front) for something that i could have amended within 2 minutes if the portal allowed new details to be added when renewing policy. Would have been quicker on the phone. Was asked if i wanted to pay straight away,despite being on auto renew,and having 10 days to go before renewal date,with the option of other quotes from other companies pending. Online too slow and clunky,may put new customers off. Repeat: CA4 was good live chat person,but online process limited functions and not user friendly..”

Helpful Report

Posted 2 years ago

“Ironically it’s almost impossible to speak to Onecall other than to make a claim. You have to check FAQs or sit in a queue for their chat service. The sales person I eventually spoke to (Matthew) was personable and helpful, but when I wanted to amend my policy to add in business travel I learned that wasn’t possible. I had to cancel my old policy with no refund and get a new policy mid-term leaving me around £250 out of pocket. I will think very carefully about using Onecall in the future.”

Helpful Report

Posted 2 years ago

“The assistants on the live chat are very helpful. Today KV2 was able to answer all my questions and hopefully my current issues will be resolved. However you cannot speak to any advisors, this is the only option for assistance it is not easy to find. There is always a queue which means you have to allow time when you can wait for a chat conversation so always allow 30 mins to an hour for any queries. Twice now after I signed up I have received emails saying that my policy is being cancelled and there would be cancellation fees and in both cases it was an error so I am not over pleased so far with the experience. Oh and they don't honor the 14 day cool off period with no fees for cancellation. There is a £50 charge for cancellation within the first 14 days.”

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Posted 2 years ago

“Not happy that One call took extra payment of £39 for extra breakdown without me authorising payment through my bank . Also One call is only company that charges for making changes in cooling off period . Not all insurers do this.”

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Posted 2 years ago

“what a pallaver only one customer to one E mail this needs to change saying this Nicole was really patient and helpful and fulfilled all the things we asked of her. Star colleague.”

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Posted 2 years ago

“I have insured my wife’s car with you but am unable to activate the account online. I have tried numerous times and the system rejects the info I feed it. What to do?”

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Posted 2 years ago

“claiming MULTI40 discount has taken 30 minutes I was hoping you would link policies into one household automatically and make this easier”

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Posted 2 years ago

“No telephone helpline found. No phone number for breakdown help.”

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Posted 2 years ago

“I am continually frustrated by not being able to ring someone. The contact buutton needs pressing twice to get the chat box up so unitl i did this by accident i had no idea how to enter a chat. The wait time wasnt so bad today - 20 minutes whereas last time it was over an hour. The assistants are fine once you get through its just so hard to get through”

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Posted 2 years ago

“no phone number on website. and just got passed around. after all that "sorry we don't insure anyone over 75" so i couldn't insure my father in law”

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Posted 2 years ago

“It's so hard to use your customer portal”

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Posted 2 years ago

“Chat bots far to long winded”

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Posted 2 years ago

“not a bad experience but not an easy one, when it comes to insurance and legal documents, i feel that online only is not the way to go, i will not renew and look for a comapny i can discuss on the telephone with, and not wait for texting! or emails !!!!”

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Posted 2 years ago

“Don't want to go online and try to sort things out I want to speak to a human so hard to communicate with technology in the way So SORRY”

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Posted 2 years ago

“I found it frustrating that successfully uploaded documents are ignored requiring me to repeat the process again while on live chat. The chat was helpful and resolved the issue but it should not have need me to spend an hour sorting it out in the first place.”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 398,956 reviews