One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 392,799 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 392,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have insured my wife’s car with you but am unable to activate the account online. I have tried numerous times and the system rejects the info I feed it. What to do?”

Helpful Report

Posted 2 years ago

“claiming MULTI40 discount has taken 30 minutes I was hoping you would link policies into one household automatically and make this easier”

Helpful Report

Posted 2 years ago

“No telephone helpline found. No phone number for breakdown help.”

Helpful Report

Posted 2 years ago

“I am continually frustrated by not being able to ring someone. The contact buutton needs pressing twice to get the chat box up so unitl i did this by accident i had no idea how to enter a chat. The wait time wasnt so bad today - 20 minutes whereas last time it was over an hour. The assistants are fine once you get through its just so hard to get through”

Helpful Report

Posted 2 years ago

“no phone number on website. and just got passed around. after all that "sorry we don't insure anyone over 75" so i couldn't insure my father in law”

Helpful Report

Posted 2 years ago

“It's so hard to use your customer portal”

Helpful Report

Posted 2 years ago

“Chat bots far to long winded”

Helpful Report

Posted 2 years ago

“not a bad experience but not an easy one, when it comes to insurance and legal documents, i feel that online only is not the way to go, i will not renew and look for a comapny i can discuss on the telephone with, and not wait for texting! or emails !!!!”

Helpful Report

Posted 2 years ago

“Don't want to go online and try to sort things out I want to speak to a human so hard to communicate with technology in the way So SORRY”

Helpful Report

Posted 2 years ago

“I found it frustrating that successfully uploaded documents are ignored requiring me to repeat the process again while on live chat. The chat was helpful and resolved the issue but it should not have need me to spend an hour sorting it out in the first place.”

Helpful Report

Posted 2 years ago

“Removing the option to call somebody and only having Web chat is not the way to provide good customer service. 20 minutes to get an initial response seems to be normal BUT 30 minutes to then be told that I need to ring a number to change my policy is not an efficient use of either a customers time or an employees time. Not being able to initially contact by calling is ridiculous for a company called ONE CALL.”

Helpful Report

Posted 2 years ago

“WD15MRV key stolen and broke the filter”

Helpful Report

Posted 2 years ago

“Long waiting time to initiate the chat. If chat is so busy , what would be the wait time for call response.”

Helpful Report

Posted 2 years ago

“I feel there should be a customer service phone number, the portal and website doesn't cover everything and people are not good with typing and connection issues. Also I can never find how to get on live chat it's not well advertised”

Helpful Report

Posted 2 years ago

“Customer service very poor.Unable to speak to a real person.”

Helpful Report

Posted 2 years ago

“Having to wait upto 48 hours before you can legally drive your car is a joke, if I new that before I paid the deposit, I wouldn't of gone with you”

Helpful Report

Posted 2 years ago

“the girl on the live chat was very good, however i only called as the web portal was not functioning. i was unable to find a telephone number to contact customer service so had to spend 1 hour on a live chat to change my address. will not be renewing in November”

Helpful Report

Posted 2 years ago

“It's almost impossible to find the live chat function and the company phone number is for claims only if you want to speak to somebody about something else, e.g. a change in your policy. I tried to make a change to my policy in the customer portal but that wasn't possible and I only found the link to the live chat option by accident. I'm not impressed as a new customer. I can't even find a company email address.”

Helpful Report

Posted 2 years ago

“It has been frustrating to access help. My ongoing sewage blockage is still not fixed there is several people I am going through to get updates and now currently living in a health hazard with 3 young kids despite having the Premier package”

Helpful Report

Posted 2 years ago

“Took over 4 hours filling in forms then going over same info with an agent only to have payment not go through twice. Melissa C was v patient and efficient at finally transferring insurance. Otherwise I might have switched companies. Sorry.”

Helpful Report

Posted 2 years ago

One Call Insurance is rated 4.6 based on 392,799 reviews