One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,956 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,956 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Had a quote 2 weeks ago, decided to go with the quote on Saturday to start on Monday when I was collecting a newer car. Received a email to say Thank you for joining the Onecall family, and check by policy details. Collected the car today, after unable to log into my policy, with my email and password to get on to the hub. No tel no to contact, so please get in touch with me? You have emailed to not use the car until I have seen the policy on line.”

Helpful Report

Posted 2 years ago

“I may be happy with one call in the future but at the minute I can't even get a phone number to speak to someone about portal login refusing my postcode”

Helpful Report

Posted 2 years ago

“Mine was a simple question of Is it possible to improve on the price in my renewal quote. This person would not reply with an answer just asking me more question. I did tell him at the beginning all my details remain the same as last year. I spent in excess of 4 hours waiting for a callback then I came on chat which also took a long time to get to the front of the que. I am sure they have your policy up on their screen when you start the chat but he would not give me a quote without more and more questions. To be honest he just confused me. Operator was Callum. I would not like to go through that again.”

Helpful Report

Posted 2 years ago

“Difficult to review an insurance company when I've not had call to claim but; Positive - they were on the cheaper end of the market. Negative - almost weekly emails trying to upsell the breakdown cover, and trying to sell second car and house insurance. Didn't agree to be spammed and can't block their emails as it's the same address for all communication. 25+ minute wait to get through to chat. Very high cancellation fee (£55+) means I will absolutely not use you again when I buy another car”

Helpful Report

Posted 2 years ago

“Took ages to get through on chat and then one of the best questions I had was is the bike right hand drive”

Helpful Report

Posted 2 years ago

“I was startled this morning to receive messages telling me my car insurance policy would be cancelled as I hadn’t provided my licence details - when this was the first communication I had had asking me to do so. Also as there was only an online form to fill in to do this, it was unclear if my response had been in time. Josh (JD7) was very helpful in checking my policy and confirming that you had now received the details, and that my policy wouldn’t be cancelled - however, I shouldn’t have had to follow up like that in the first place.”

Helpful Report

Posted 2 years ago

“I spoke with cs9 she was helpful and did what was required with no hesitation. My frustration sits with the portal, it’s not just over priced at £24 to add an update but it doesn’t work! I tried to update my vehicle to then be forced to use the live chat with no explanation, sometimes speaking to a human works best! I won’t be renewing in September, there needs to be improvements before I would consider returning such as reviewing the portal access and the heavy admin charges!”

Helpful Report

Posted 2 years ago

“One call, must be the hardest of all insurers, you cannot actually talk to anybody at all, and only chat online (that's if you can even find the chat link) I have just spoken on their chat for almost an hour and got nowhere at all. I wanted to add to my policy, but was told this would cost £59.99 to cancel and another £30.00 to start a new policy. Not great at all!”

Helpful Report

Posted 2 years ago

“I cannot open my motorbike policy with you to see if all my details are right. It keeps saying no active policy please can you get this sorted because i want to know if I'm insurance with you. You have taken my money out for my bank .But can log on..if not post me the paper insurance , so I have proof”

Helpful Report

Posted 2 years ago

“An hour in a live chat to set up renewal is ridiculous. One call….how about “can’t flipping call” CA4 did a decent enough job but was obviously not dealing with me solely. Live chat should be used to get customers number and call back in my opinion To be fair they handled a claim last year well. But actually getting insurance is a pita.”

Helpful Report

Posted 2 years ago

“The online application process allowed me to choose a start date of tomorrow but after I had paid in full, it said the policy could take up to 48 hours to set up. So am I covered to drive it tomorrow morning or not? I can’t go on the live chat to raise this issue as it doesn’t open until 8am tomorrow and i need to use the car to go to work tmrw. Very unfair to take full payment before telling you that cover won’t actually start as from tomorrow”

Helpful Report

Posted 2 years ago

“It is impossible to actually call customer services. Not everyone has access to a pc or online”

Helpful Report

Posted 2 years ago

“I have moved from my own home into a rented property. I logged in to my portal to be told I had no live policies. I couldn't find a way to speak to anyone on the phone. I then tried live chat. Having waited in a queue for 45 minutes tge advisor resolved the problem. However after filling in the form to change address I was then told they couldn't change it and I needed to talk on live chat. Just going round in circles so I pressed the link for live chat only to be told they were closed. So on a bank holiday weekend I find I am not insured. Very poor service from a company I have been with for a few years. I will look elsewhere for insurance.”

Helpful Report

Posted 2 years ago

“No problem quite happy with the service”

Helpful Report

Posted 2 years ago

“Initially policy prices were competitive on comparison sites but renewal prices are excessive in comparison! Too many hidden charges for my liking! I needed to change my motorbike details for the final two months and the cost was nearly as much as the policy was for a year! Hidden admin fee which is more if you use live chat!”

Helpful Report

Posted 2 years ago

“I found it difficult to contact them by phone and when I eventually did get through they were unhelpful. I was disappointed with their customer service. I won't be renewing with them when my car insurance come to an end.”

Helpful Report

Posted 2 years ago

“You are virtually impossible to contact. It is totally impossible to contact you by phone about anything other than a claim. Your link to live chat takes you to a page with a finite list of options which do not offer the chance to make a general enquiry. Not only that, but nowhere on this page is there an option for live chat. The only way I found your live chat site, after days of trying to contact you, was when I clicked on the complaints option when suddenly I was transferred to live chat. The customer service person was then very helpful. You had threatened to cancel my car insurance if I didn't contact you and I was beginning to despair that I might never be able to get through to anyone before it was cancelled needlessly. I had just uploaded the wrong kind of document for proof of no claims. A frightening lack of possibilities for direct communication, you need to get some customer service people manning phones please.”

Helpful Report

Posted 2 years ago

“chat line only way to contact, I personally got timed out and took 2 hours to get through. Customer service officer very good but took a long time to cancel policy as no longer had car, The charges to cancel are the most I have ever been charged and NO I would not recommend to anyone as cannot speak to anyone for anything”

Helpful Report

Posted 2 years ago

“The service was good no problem there. Yes there is a but, I had to change my registration the other day with a £5 admin charge that’s ok, then I had to change my policy again ok I made a mistake with putting down I had full no claims discount didn’t no I didn’t have any because I’ve got a second car with a £39.00 charge though that was a bit much should be £5 across the board.”

Helpful Report

Posted 2 years ago

“I COULD NOT TALK TO AN AGENT. WHICH WHEN THE COMPANY IS CALLED ONE CALL IS NOT GOOD. IT TOOK AGES TO GET TO USE LIVE CHAT. WHICH I FIND TAKES ALONG TIME AS I'M NOT GREAT AT TYPING. THE GIRL I CHATTED WITH MC1 WAS VERY HELPFULL AND MANAGED TO GET MY INSURANCE SWAPPED TO ANOTHER VEHICLE.”

Helpful Report

Posted 2 years ago

One Call Insurance is rated 4.6 based on 398,956 reviews