One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,956 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,956 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Despite being given a direct lin e phone number to the legal cover helpline I was unable to gain access as my question wasn't covered in the options given. Most frustrating! How can I bypass your system to actually talk to someone?”

Helpful Report

Posted 2 years ago

“Not very happy with only being able to communicate with you via Live Chat....I was waiting ages!”

Helpful Report

Posted 2 years ago

“You have sent me letter for outstanding bill, I have not had a policy for over 12 months with these and the last payment was a refund from onecall. Cannot get to speak to anyone, online portal won’t let me talk to anyone air make a complaint. Stay clear of this company, you will never get to talk to a person”

Helpful Report

Posted 2 years ago

“we tried to cancel our policy before renewal as we had found better cover elsewhere , got a blanket email saying that that particular address could not help us. So policy was just renewed regardless of what we wanted. Will let you know the outcome of the phone call tomorrow, we no longer want to be insured with one call.”

Helpful Report

Posted 2 years ago

“Hm8 was very helpful and cancelled my renewal as requested”

Helpful Report

Posted 2 years ago

“Great Online '& horrific at the same time. I have spent the past two day`s looking for a contact number to Cancel my Insurance. it has been extremely stressful & upsetting. I left a Message on Facebook as well. Eventually I managed to Access Chat Online & Fill out a Chat Message. I am hopeful that will suffice in my closing my Account. I hope to hear via Email, as I just haven`t been able to speak to anyone”

Helpful Report

Posted 2 years ago

“You can't phone them. Their portal didn't solve my question and I was 45 minute wait on the Web chat... won't be renewing”

Helpful Report

Posted 2 years ago

“My disappointment was only with trying to cancel my policy. It was very hard to make contact and became rather upsetting. My details were not recognised, then when I tried to register I’m told I already have an account! And there is no way to talk on the phone. My details have not changed it was most frustrating. Luckily I eventually managed a live chat with DS9 who was EXCELLENT. His responses were clear and I felt heard.”

Helpful Report

Posted 2 years ago

“Lack of people to physically speak too via phone (none in fact). Had to go via online chat and then as soon as my issue was dealt with they were straight into trying to sell additional products and amendments.”

Helpful Report

Posted 2 years ago

“Had to wait in a queue of 71 calls for an online chat. Would be better if they had a customer services telephone number. Was told they dont have one”

Helpful Report

Posted 2 years ago

“The website confused me. Did I get all the cover I asked for on Confused.com? Why was I asked about additional extras I thought were included in the quote. I've got breakdown cover snd don't need it twice, but couldn't get rid of it. Us my no claims bonus protected as I asked? No sign of that on the website. Very confusing”

Helpful Report

Posted 2 years ago

“Not happy with the outcome of my call come away paying more money , also confused why I’m still paying for my old vehicle when my policy is a rolling month on month so why do I have to keep paying till August when it’s free to cancel policy on the platinum”

Helpful Report

Posted 2 years ago

“It is very difficult to speak with real people so that complex issues can be discussed”

Helpful Report

Posted 2 years ago

“I have a problem with my motor policy yet the only way to contact them is via their portal, not OK when your 29 in a queue!!??”

Helpful Report

Posted 2 years ago

“I don't have any issues with the insurance policy, but if you ever need to speak to someone then it is mission impossible. Even when logged into the customer portal, there is no easy link to be able to get onto an online chat and of course there aren't any phone numbers anywhere. What ever happened to good old fashioned customer service!”

Helpful Report

Posted 2 years ago

“First call to Sarah appeared to freeze as no reply/response to my initial explanation for several minutes. No explanation for the delay either, so I signed out. Second attempt with KV2 better but could be quicker by explaining what they are doing rather than leave 2-3 minutes or more between messages. THIS IS A TRAINING ISSUE. Other similar sites I have experienced always say what they are doing so you know they are still online and often apologise for any delay. KV2 completed the required changes, learning on the job? The financial amendments were clear. I wish you well.”

Helpful Report

Posted 2 years ago

“We all know that telephone customer services expensive but without it it's really difficult to work with you”

Helpful Report

Posted 2 years ago

“The operator Dani - DW3 was able to resolve my issue. She was very helpful......The 'time' box would not a accept the time I put in over and over again on the portal.. so I had to rearrange the day to switch cars. It was very time-wasting and stressful. The chat transcript didn't come through from this morning. It was not clear where the live chat button was. It is impossible to speak to a human being. The frequently asked questions do not help with portal technical issues.”

Helpful Report

Posted 2 years ago

“Impossible to do change of address on Portal and then has the gall to charge £39 to do it on live chat.”

Helpful Report

Posted 2 years ago

“This is the longest way of getting a quote ever and why if you can give me discount in the end is it not offered for renewing. young man ??? was helpful in the end but that was after 4 days trying to get it sorted out on this online portal. Not the most helpful portal ever VERY DIFFICULT PROCESS only car insurance”

Helpful Report

Posted 2 years ago

One Call Insurance is rated 4.6 based on 398,956 reviews