One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,956 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,956 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very time consuming”

Helpful Report

Posted 2 years ago

“Took forever to activate the Live Chat feature, requiring several different browsers and having to disable multiple plugins. Once I had done this and eventually managed to speak with someone, SE9 was great at answering my question. Shame there is no phone number to speak to a real person.”

Helpful Report

Posted 2 years ago

“The lady i spoke to was very inactive, she shared little information and kept me waiting for up to 6 minutes at a time without responding to me it was extreme and disappointing”

Helpful Report

Posted 2 years ago

“It took me 30 minutes to find the live chat functionality which appears to almost purposefully be hidden - in the end I got lucky. Once found, the service worked reasonably well and being able to save the transcript was welcome peace of mind.”

Helpful Report

Posted 2 years ago

“I asked for my documents in hard copy but your email does not mention that. I only have my mobile phone so I cannot read or print off your documents. And last week I asked for a call to discuss the questions I had but no one got back to me.”

Helpful Report

Posted 2 years ago

“Cancelling my car insurance renewal was hard work. Tried initiating a LiveChat twice on my mobile phone. The first time, I was 1st in queue and then it disconnected. The 2nd time, it seemed to time out when I'd been waiting for quite some time. Eventually I tried on my desktop computer. I spoke to RW2 who was very helpful, but it seems impossible to simply cancel insurance renewal without having to get another quote. It took 20 minutes in total from me being connected to the advisor to finally being able to cancel the insurance (the quote they came back with was exactly the same price as the renewal). RW2 was very polite but it felt like I was wasting their time, as all I wanted to do was cancel. It's very difficult to navigate the website. It's a shame, as I've had various different insurance policies with OneCall in the past, but I found it tiring this time.”

Helpful Report

Posted 2 years ago

“I had an accident on June 29th I am still waiting for someone to come and look at my car or offer me a curtsy car to get around.”

Helpful Report

Posted 2 years ago

“I am trying to add my son to my policy but the chat said contact the portal after waiting 30mins and then the portal says contact via the chat”

Helpful Report

Posted 2 years ago

“It is impossible to get to speak to anyone . Even the portal live chat does not work just lists frequently asked questions . Whatever happened to customer service and being able to talk to someone in person”

Helpful Report

Posted 2 years ago

“KS8 was very polite and helpful and very informative I would recommend one call to my friends, and by the way I love chocolate.”

Helpful Report

Posted 2 years ago

“Had a very good operative HH2 Only negative was the long wait time getting onto the Live chat - but hopefully thats a one off”

Helpful Report

Posted 2 years ago

“ES4 was excellent. But I found it very difficult to contact one call to say I was not renewing my policy. For this reason I don’t think I’ll ever use one call again.”

Helpful Report

Posted 2 years ago

“No documents on the portal so no valid insurance - despite having paid 2 weeks ago. When chasing it I found it difficult to find out how to actually contact OneCall (the website refers to Live Chat lots, but I had to use an external search to actually locate it). After a long wait on LC the operator (di2 - Dean) sorted the problem - so credit to him but not the company!”

Helpful Report

Posted 2 years ago

“Always have trouble logging into customer portal for my platinum account. Can log into my other car account for my wife’s car. Asked for that to be sorted again as I have asked before. Not sorted or sent a reset link.”

Helpful Report

Posted 2 years ago

“This would be a one star review if it was not for the fact that I spoke with KN1 over chat to resolve the fact that my policy had not been activated despite money being taken from my account. The level of frustration in trying to make contact with One Call was unbelievable. It took me 3 days and waiting for 30 mins in a queue of 65 to get to a virtual representative. Thankfully Kaylee (KN1) saved the day, I just wish this had been the experience from the start.”

Helpful Report

Posted 2 years ago

“I needed to get in touch to make changes to my policy (add business use). The telephone number can only be used for making claims and so you have to use the on-line portal. I tried to make the changes through the portal but it wouldn't accept the information so had to go through the Live Chat which carried an extra charge of about £25. The first time I tried to logon I was number 27 in the queue, I sat waiting patiently for half an hour and as soon as I was connected I was cut-off. I tried to reconnect but again was number 30. I didn't wait as I expected I wouldn't reach the front of the queue before the lines closed at 8pm. The next day I was number 27 in the queue again. If operator MC1 was a real person, and not a Computer-Bot, they were helpful when I was finally connected, but it has taken me nearly 2 hours in total to make a simple change to my policy.”

Helpful Report

Posted 2 years ago

“HH2 confused me on the live chat by continually asking if I wanted things adding or removing from my policy without saying what was already included on the renewal. I was only asking if a price could be matched to a competitors price quoted and had to stop the conversation”

Helpful Report

Posted 2 years ago

“We need to speak to someone”

Helpful Report

Posted 2 years ago

“Policy was good but had to wait 30 minutes on a live chat hold to speak with a team member and then charged £57 to cancel my policy.”

Helpful Report

Posted 2 years ago

“Used chat line as already purchased a policy but not showing in Portal.First 6/6 in queue and i cannot make our that I slowly came down in queue and time expected kept increasing as the number in queue changed. It was a long wait'but did have policy sorted in the end.”

Helpful Report

Posted 2 years ago

One Call Insurance is rated 4.6 based on 398,956 reviews