One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,728 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,728 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot open my motorbike policy with you to see if all my details are right. It keeps saying no active policy please can you get this sorted because i want to know if I'm insurance with you. You have taken my money out for my bank .But can log on..if not post me the paper insurance , so I have proof”

Helpful Report

Posted 1 year ago

“An hour in a live chat to set up renewal is ridiculous. One call….how about “can’t flipping call” CA4 did a decent enough job but was obviously not dealing with me solely. Live chat should be used to get customers number and call back in my opinion To be fair they handled a claim last year well. But actually getting insurance is a pita.”

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Posted 1 year ago

“The online application process allowed me to choose a start date of tomorrow but after I had paid in full, it said the policy could take up to 48 hours to set up. So am I covered to drive it tomorrow morning or not? I can’t go on the live chat to raise this issue as it doesn’t open until 8am tomorrow and i need to use the car to go to work tmrw. Very unfair to take full payment before telling you that cover won’t actually start as from tomorrow”

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Posted 2 years ago

“It is impossible to actually call customer services. Not everyone has access to a pc or online”

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Posted 2 years ago

“I have moved from my own home into a rented property. I logged in to my portal to be told I had no live policies. I couldn't find a way to speak to anyone on the phone. I then tried live chat. Having waited in a queue for 45 minutes tge advisor resolved the problem. However after filling in the form to change address I was then told they couldn't change it and I needed to talk on live chat. Just going round in circles so I pressed the link for live chat only to be told they were closed. So on a bank holiday weekend I find I am not insured. Very poor service from a company I have been with for a few years. I will look elsewhere for insurance.”

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Posted 2 years ago

“No problem quite happy with the service”

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Posted 2 years ago

“Initially policy prices were competitive on comparison sites but renewal prices are excessive in comparison! Too many hidden charges for my liking! I needed to change my motorbike details for the final two months and the cost was nearly as much as the policy was for a year! Hidden admin fee which is more if you use live chat!”

Helpful Report

Posted 2 years ago

“I found it difficult to contact them by phone and when I eventually did get through they were unhelpful. I was disappointed with their customer service. I won't be renewing with them when my car insurance come to an end.”

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Posted 2 years ago

“You are virtually impossible to contact. It is totally impossible to contact you by phone about anything other than a claim. Your link to live chat takes you to a page with a finite list of options which do not offer the chance to make a general enquiry. Not only that, but nowhere on this page is there an option for live chat. The only way I found your live chat site, after days of trying to contact you, was when I clicked on the complaints option when suddenly I was transferred to live chat. The customer service person was then very helpful. You had threatened to cancel my car insurance if I didn't contact you and I was beginning to despair that I might never be able to get through to anyone before it was cancelled needlessly. I had just uploaded the wrong kind of document for proof of no claims. A frightening lack of possibilities for direct communication, you need to get some customer service people manning phones please.”

Helpful Report

Posted 2 years ago

“chat line only way to contact, I personally got timed out and took 2 hours to get through. Customer service officer very good but took a long time to cancel policy as no longer had car, The charges to cancel are the most I have ever been charged and NO I would not recommend to anyone as cannot speak to anyone for anything”

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Posted 2 years ago

“The service was good no problem there. Yes there is a but, I had to change my registration the other day with a £5 admin charge that’s ok, then I had to change my policy again ok I made a mistake with putting down I had full no claims discount didn’t no I didn’t have any because I’ve got a second car with a £39.00 charge though that was a bit much should be £5 across the board.”

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Posted 2 years ago

“I COULD NOT TALK TO AN AGENT. WHICH WHEN THE COMPANY IS CALLED ONE CALL IS NOT GOOD. IT TOOK AGES TO GET TO USE LIVE CHAT. WHICH I FIND TAKES ALONG TIME AS I'M NOT GREAT AT TYPING. THE GIRL I CHATTED WITH MC1 WAS VERY HELPFULL AND MANAGED TO GET MY INSURANCE SWAPPED TO ANOTHER VEHICLE.”

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Posted 2 years ago

“Tried to phone several times and couldn't get through. Eventually got through, then phone call back half hour later was a dead line! Signed on for Live Chat and was 17 in the queue which took 35 minutes. Finally spoke to TB5 who was very helpful and sorted out my extra person on policy. I've spent a total of 2 hours 45 minutes getting this organised, luckily I'm retired. *******************************************************************************You do not have enough staff manning phones or Live Chat - get more staff or lose your customers !!!”

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Posted 2 years ago

“Took nearly 1hr via Web chat with waiting times, when I quick phone call from you could have been dealt with in 2 minutes. 😠”

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Posted 2 years ago

“One thing I don't like about your company No direct contact over the phone systems is slow. And the portal well As for TS9 operator Thea T was helpful giving her, her due she was really trying to sell me add-ons and managed to get me to upgrade my BDS well done But I would prefer to talk over the phone. I think since covid no one whats to talk over the phone and use this as an opt-out. Can find it so frustrating when you're not up with IT. It's good to talk. Why have all companies forgotten this simple thing? TS9 very helpful”

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Posted 2 years ago

“I wanted to talk to someone but couldn't get any phone number to ring. All online didn't work for me today (and not thateasy to access from my account either) plusd there should be a contact phone number for non web access customers in any event - it's a kind of discrimination. The online chat person refAP6 was helpful - and I am sure they didn't make the policy of online only theirself. I am now waiting for someone to call me - "in a few minutes" ?? but I have things to do and if I had been able to speak on the phone in the first place - I would be able to be doing something else by now. so time - which is very precious to us all - has been wasted and is still being wasted waiting for this call. Which should have only taken about 10 or 15 minutes - now we are almost an hour in!”

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Posted 2 years ago

“There is no way to talk to anyone except from a chat which takes forever to get through to talk to someone, they say you can make changes on your portal but the options are very limited. I wish I had chosen a company that you can call or email as I am in limbo now as I could not answer a question they asked so chat ended and do not have the time to constantly keep waiting for a response on online chat.”

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Posted 2 years ago

“CA4 was very helpull. No problems with him,answered all of my questions,and was accurate. I was online for about hour and twenty minutes(25 callers in front) for something that i could have amended within 2 minutes if the portal allowed new details to be added when renewing policy. Would have been quicker on the phone. Was asked if i wanted to pay straight away,despite being on auto renew,and having 10 days to go before renewal date,with the option of other quotes from other companies pending. Online too slow and clunky,may put new customers off. Repeat: CA4 was good live chat person,but online process limited functions and not user friendly..”

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Posted 2 years ago

“Ironically it’s almost impossible to speak to Onecall other than to make a claim. You have to check FAQs or sit in a queue for their chat service. The sales person I eventually spoke to (Matthew) was personable and helpful, but when I wanted to amend my policy to add in business travel I learned that wasn’t possible. I had to cancel my old policy with no refund and get a new policy mid-term leaving me around £250 out of pocket. I will think very carefully about using Onecall in the future.”

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Posted 2 years ago

“The assistants on the live chat are very helpful. Today KV2 was able to answer all my questions and hopefully my current issues will be resolved. However you cannot speak to any advisors, this is the only option for assistance it is not easy to find. There is always a queue which means you have to allow time when you can wait for a chat conversation so always allow 30 mins to an hour for any queries. Twice now after I signed up I have received emails saying that my policy is being cancelled and there would be cancellation fees and in both cases it was an error so I am not over pleased so far with the experience. Oh and they don't honor the 14 day cool off period with no fees for cancellation. There is a £50 charge for cancellation within the first 14 days.”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 380,728 reviews