One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,523 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My honest view. If you spend your day by a computer then you may not have a problem with Live Chat. I do not! Cancelled my insurance with them for this reason and that took all afternoon. Gone with a different company now as much prefer to speak to a human being, they can also call you back. I wonder if it will catch on !”

Helpful Report

Posted 1 year ago

“I had to wait a half hour to have a question answered on live chat.”

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Posted 1 year ago

“Had to wait for over 30 minutes to get connected. Agent HH2 very helpful but the system is very long winded and, as I have yet to receive verification of the new policy in writing I am still not comfortable with this experience”

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Posted 1 year ago

“The person I contacted was DW3. He was very helpful but it took ages to get to chat with anyone and the guy seemed tom takes ages answering the questions was this a system fault?”

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Posted 1 year ago

“Website far too sensitive, took payment before I had fully decided what cover i needed. Then I could not phone and talk to cancel or change, had to go through web chat which threw me out when i finally got to speak to someone, then had to log in again and back to the bottom of a lengthy queue. Finally 'spoke' to an agent who was more interested in selling me addons than dealing with what was a very straight forward change to policy. Im stuck with this company for a year now but will not renew again next year. I have never had this hassle with car insurance renewal in the past”

Helpful Report

Posted 1 year ago

“Chat was very helpfull but previous contact was very difficult no phone numbers and web portal vague.”

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Posted 1 year ago

“Trying to talk to a human was impossible. 2 emails are said to have been sent but I’ve received neither”

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Posted 1 year ago

“Tried to add a third driver to a policy which doesn’t start for two days. You want to charge me £77 odd for the priviledge, I can’t find a way of talking to anybody about cancelling this policy and at 9:00am today (Monday) your online chat facility was not available. NOT HAPPY!”

Helpful Report

Posted 1 year ago

“SF7 - I was constantly being asked if I wanted to upgrade this or buy this or pay extra money for this. It was very annoying. Once they managed to get on with the change it was fine, but I had limited time and I had already input all the details into the portal once, to be told to speak to someone on live chat was inconvenient.”

Helpful Report

Posted 1 year ago

“No phone number, took ages to chat with someone. Didn't really know how to deal with enquire, too much focus on selling stuff then helping.”

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Posted 1 year ago

“Having been cut off twice at your end, and having to start all over again, is very poor customer service. I expect someone to contact me urgently on 01733687988 to confirm my policy has been completed , clearly you have taken a payment from my bank! regards John E.N.Bunting. After One Call contacted me via my landline, we were able to resolve all issues quite quickly & look forward to many years being covered with the company.”

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Posted 1 year ago

“Had a quote 2 weeks ago, decided to go with the quote on Saturday to start on Monday when I was collecting a newer car. Received a email to say Thank you for joining the Onecall family, and check by policy details. Collected the car today, after unable to log into my policy, with my email and password to get on to the hub. No tel no to contact, so please get in touch with me? You have emailed to not use the car until I have seen the policy on line.”

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Posted 1 year ago

“I may be happy with one call in the future but at the minute I can't even get a phone number to speak to someone about portal login refusing my postcode”

Helpful Report

Posted 1 year ago

“Mine was a simple question of Is it possible to improve on the price in my renewal quote. This person would not reply with an answer just asking me more question. I did tell him at the beginning all my details remain the same as last year. I spent in excess of 4 hours waiting for a callback then I came on chat which also took a long time to get to the front of the que. I am sure they have your policy up on their screen when you start the chat but he would not give me a quote without more and more questions. To be honest he just confused me. Operator was Callum. I would not like to go through that again.”

Helpful Report

Posted 1 year ago

“Difficult to review an insurance company when I've not had call to claim but; Positive - they were on the cheaper end of the market. Negative - almost weekly emails trying to upsell the breakdown cover, and trying to sell second car and house insurance. Didn't agree to be spammed and can't block their emails as it's the same address for all communication. 25+ minute wait to get through to chat. Very high cancellation fee (£55+) means I will absolutely not use you again when I buy another car”

Helpful Report

Posted 1 year ago

“Took ages to get through on chat and then one of the best questions I had was is the bike right hand drive”

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Posted 1 year ago

“I was startled this morning to receive messages telling me my car insurance policy would be cancelled as I hadn’t provided my licence details - when this was the first communication I had had asking me to do so. Also as there was only an online form to fill in to do this, it was unclear if my response had been in time. Josh (JD7) was very helpful in checking my policy and confirming that you had now received the details, and that my policy wouldn’t be cancelled - however, I shouldn’t have had to follow up like that in the first place.”

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Posted 1 year ago

“I spoke with cs9 she was helpful and did what was required with no hesitation. My frustration sits with the portal, it’s not just over priced at £24 to add an update but it doesn’t work! I tried to update my vehicle to then be forced to use the live chat with no explanation, sometimes speaking to a human works best! I won’t be renewing in September, there needs to be improvements before I would consider returning such as reviewing the portal access and the heavy admin charges!”

Helpful Report

Posted 1 year ago

“One call, must be the hardest of all insurers, you cannot actually talk to anybody at all, and only chat online (that's if you can even find the chat link) I have just spoken on their chat for almost an hour and got nowhere at all. I wanted to add to my policy, but was told this would cost £59.99 to cancel and another £30.00 to start a new policy. Not great at all!”

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Posted 1 year ago

“I cannot open my motorbike policy with you to see if all my details are right. It keeps saying no active policy please can you get this sorted because i want to know if I'm insurance with you. You have taken my money out for my bank .But can log on..if not post me the paper insurance , so I have proof”

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Posted 1 year ago

One Call Insurance is rated 4.6 based on 380,523 reviews