One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,955 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,955 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Trying for hours to find the company phone number and access to the live chat. Need to speak to a human.”

Helpful Report

Posted 2 years ago

“I can not get into the portal to view or download my documents.I have tried on several occasions to try and get in touch with one call insurance to resolve my problem”

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Posted 2 years ago

“Very pleased with price and ease of setting up my bike insurance policy. BUT when after only a couple of months having the policy I had to sell my bike due to ill health I had great difficulty in contacting One Call to cancel my policy. When I finally managed to get through on live chat. (could not get through by phone) I was told I would not receive any refund of premium even though I had paid the full premium up front. In 50 years of having motorcycle insurance with various companies I have never had such problems. I would not recommend One Call to anyone.”

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Posted 2 years ago

“Ref 5953897975 I have requested on several occasions through a letter and e mails to receive a hard copy of my house and insurance policy.I am 80 yrs old and not up to modern technology. This is my final request before I think of cancelling the policy.I have not had one single response from your company Peter Dennis 2 Felsted Ave Wisbech PE133SL Tel 01 945 582873”

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Posted 2 years ago

“Great value policy with load of extras. There is a massive issue when making scheduled changes to policy. Twice I have scheduled a change to be active in five days time. On both occasions the change happened immediately, leaving my uninsured on existing vehicle. Today made a number plate change in 30 minutes time and it's not happened.”

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Posted 2 years ago

“Having called to renew my policy. My portal documents are still in my incorrect name. I was sent 3 emails to update my documents, and when I try to log in with new password, it says my address doesn't match!! I give up!”

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Posted 2 years ago

“Had to wait in an initial queue to speak to someone for 45 mins. Then when eventually the chat started it was like extracting teeth. All because they needed a validation check which if it had been sent in a email could have taken 5 minutes. Was in chat mode for nearly a hour and oh my days , it was painful. Bad English ,grammar and spelling mistakes I can take but the pauses and lack of communication would test the most patient I'm sure. Would find it hard to recommend this firm and I'm very nervous if anything happens in the course of my cover. Crossed fingers nothing does”

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Posted 2 years ago

“I was very disappointed. I wanted to insure my grandson to be able to drive my car whilst he was on an eight day holiday with us, as he now lives in France. He's in his early thirties, with a good track record of 'no claims' and he was just turned down for no apparent reason.”

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Posted 2 years ago

“I probably won’t use this company again. The name they call themselves is a joke, they can’t actually be called! I tried to amend my policy through the portal but through no fault of my own it couldn’t be done so ended up on a chat line. I had to wait ages to get a reply then the message system operator seemed very slow to respond to my messages, despite giving all the information and details of my vehicle I kept getting questions that I had already provided answered to. Very frustrating system, had I been able to talk to someone I could have achieved the end result in 20 mins not an hour and a half! And at my cost not theirs despite it being an issue with the portal.”

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Posted 2 years ago

“Very hard to cancel auto renew. Live chat takes too long.”

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Posted 2 years ago

“I communicated with a lovely lady via the portal and cancelled my insurance policy on 22/07/23! Within a few hours I have received threatening emails and texts. These are informing me that YOU are cancelling my insurance and the consequences are dire. This really is not good.”

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Posted 2 years ago

“Unhappy That you cannot call However when speaking online via Chat to AR1 I found her very helpful Many Thanks AR1”

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Posted 2 years ago

“spoke tobrooke b,bb3,the increase from last year,in excess of £200 pounds,was unaffordable.brooke tried hard for me but to no avial,thank you anyway”

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Posted 2 years ago

“I'm so grateful to have found CP-INVESTIGATION. C0M when I was scammed by this fraudulent broker. They provided me with the support and resources I needed to recover my lost funds, and they did it quickly and efficiently. The customer service was top-notch, and they gave me the assurance that my money was in safe hands. If you ever find yourself in a similar situation, I highly recommend reaching out to Cp Investigation as they are trustworthy and reliable partners.”

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Posted 2 years ago

“Need to make change to policy, spoke to NK3 and got it changed even though she tried to get me to make further amendments like recovery and compulsory access but we got there in the end.”

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Posted 2 years ago

“Signing up was nice and easy, but cancelling is like asking a shark for your limbs back! You need to have customer service available on telephone and improve your live chat app. KV2 was good dealing with my final request of cancellation confirmation.”

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Posted 2 years ago

“Went on portal to change address details on my 2 cars & 1 m/cycle. Couldn’t do it via the portal and was directed to live chat. After 3 agents and 1 hour 55 mins finally got address changed although it cost me nearly £50 in admin charges. Thought having all policies would be easier?!?”

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Posted 2 years ago

“Although it took 45 mins to finally get through to live chat being 42nd in the queue. Once i did get through I was speaking with a lovely customer service representative who’s name was Devon. A lovely lovely, polite, professional. Who dealt with my query as fast as he could, although I’m sure he was juggling at least 5 customers at a time judging by the time delay to answering each of my reply’s to his questions. I think there would be more customer satisfaction if your operators dealt with one person at a time. Instead of them having to spread themselves about. But I’m sure that’s Company Policy….right…I also feel that no refund for the 5 months insurance I had left on my policy after cancelling was harsh! I honestly thought I’d get SOME money back.”

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Posted 2 years ago

“Awful set up to contact anyone. Spent hours waiting to use chat line. Should have phone numbers for contact. Should be 1 star except for good service by NO2 when finally made contact.”

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Posted 2 years ago

“I was attempting to update our camper van insurance 90 minute wait on the chat function, to be told I needed to telephone Queued on the telephone to then be told by the I’m not trained. You need to speak to someone else whose busy Eventually told we can’t cover your new camper van so I ended up cancelling It wasn’t the experience I’d wish on anyone.”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 398,955 reviews