One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,306 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,306 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“KS8 was very polite and helpful and very informative I would recommend one call to my friends, and by the way I love chocolate.”

Helpful Report

Posted 1 year ago

“Had a very good operative HH2 Only negative was the long wait time getting onto the Live chat - but hopefully thats a one off”

Helpful Report

Posted 1 year ago

“ES4 was excellent. But I found it very difficult to contact one call to say I was not renewing my policy. For this reason I don’t think I’ll ever use one call again.”

Helpful Report

Posted 1 year ago

“No documents on the portal so no valid insurance - despite having paid 2 weeks ago. When chasing it I found it difficult to find out how to actually contact OneCall (the website refers to Live Chat lots, but I had to use an external search to actually locate it). After a long wait on LC the operator (di2 - Dean) sorted the problem - so credit to him but not the company!”

Helpful Report

Posted 1 year ago

“Always have trouble logging into customer portal for my platinum account. Can log into my other car account for my wife’s car. Asked for that to be sorted again as I have asked before. Not sorted or sent a reset link.”

Helpful Report

Posted 1 year ago

“This would be a one star review if it was not for the fact that I spoke with KN1 over chat to resolve the fact that my policy had not been activated despite money being taken from my account. The level of frustration in trying to make contact with One Call was unbelievable. It took me 3 days and waiting for 30 mins in a queue of 65 to get to a virtual representative. Thankfully Kaylee (KN1) saved the day, I just wish this had been the experience from the start.”

Helpful Report

Posted 1 year ago

“I needed to get in touch to make changes to my policy (add business use). The telephone number can only be used for making claims and so you have to use the on-line portal. I tried to make the changes through the portal but it wouldn't accept the information so had to go through the Live Chat which carried an extra charge of about £25. The first time I tried to logon I was number 27 in the queue, I sat waiting patiently for half an hour and as soon as I was connected I was cut-off. I tried to reconnect but again was number 30. I didn't wait as I expected I wouldn't reach the front of the queue before the lines closed at 8pm. The next day I was number 27 in the queue again. If operator MC1 was a real person, and not a Computer-Bot, they were helpful when I was finally connected, but it has taken me nearly 2 hours in total to make a simple change to my policy.”

Helpful Report

Posted 1 year ago

“HH2 confused me on the live chat by continually asking if I wanted things adding or removing from my policy without saying what was already included on the renewal. I was only asking if a price could be matched to a competitors price quoted and had to stop the conversation”

Helpful Report

Posted 1 year ago

“We need to speak to someone”

Helpful Report

Posted 1 year ago

“Policy was good but had to wait 30 minutes on a live chat hold to speak with a team member and then charged £57 to cancel my policy.”

Helpful Report

Posted 1 year ago

“Used chat line as already purchased a policy but not showing in Portal.First 6/6 in queue and i cannot make our that I slowly came down in queue and time expected kept increasing as the number in queue changed. It was a long wait'but did have policy sorted in the end.”

Helpful Report

Posted 1 year ago

“Despite being given a direct lin e phone number to the legal cover helpline I was unable to gain access as my question wasn't covered in the options given. Most frustrating! How can I bypass your system to actually talk to someone?”

Helpful Report

Posted 1 year ago

“Not very happy with only being able to communicate with you via Live Chat....I was waiting ages!”

Helpful Report

Posted 1 year ago

“You have sent me letter for outstanding bill, I have not had a policy for over 12 months with these and the last payment was a refund from onecall. Cannot get to speak to anyone, online portal won’t let me talk to anyone air make a complaint. Stay clear of this company, you will never get to talk to a person”

Helpful Report

Posted 1 year ago

“we tried to cancel our policy before renewal as we had found better cover elsewhere , got a blanket email saying that that particular address could not help us. So policy was just renewed regardless of what we wanted. Will let you know the outcome of the phone call tomorrow, we no longer want to be insured with one call.”

Helpful Report

Posted 1 year ago

“Hm8 was very helpful and cancelled my renewal as requested”

Helpful Report

Posted 1 year ago

“Great Online '& horrific at the same time. I have spent the past two day`s looking for a contact number to Cancel my Insurance. it has been extremely stressful & upsetting. I left a Message on Facebook as well. Eventually I managed to Access Chat Online & Fill out a Chat Message. I am hopeful that will suffice in my closing my Account. I hope to hear via Email, as I just haven`t been able to speak to anyone”

Helpful Report

Posted 1 year ago

“You can't phone them. Their portal didn't solve my question and I was 45 minute wait on the Web chat... won't be renewing”

Helpful Report

Posted 1 year ago

“My disappointment was only with trying to cancel my policy. It was very hard to make contact and became rather upsetting. My details were not recognised, then when I tried to register I’m told I already have an account! And there is no way to talk on the phone. My details have not changed it was most frustrating. Luckily I eventually managed a live chat with DS9 who was EXCELLENT. His responses were clear and I felt heard.”

Helpful Report

Posted 1 year ago

“Lack of people to physically speak too via phone (none in fact). Had to go via online chat and then as soon as my issue was dealt with they were straight into trying to sell additional products and amendments.”

Helpful Report

Posted 1 year ago

One Call Insurance is rated 4.6 based on 380,306 reviews