One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,916 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,916 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is an online insurance company, so don’t expect to speak to a human, although there is a live chat facility. I had given them details of my previous insurer to confirm my NCB but received a cancellation warning email asking me to provide proof from my renewal pack. I uploaded the only document that stated the No claims entitlement but received a second email stating my insurance would be cancelled. I uploaded the doc again then received a letter so I used live chat and was told I needed a letter from my previous company. I uploaded this in minutes after a one minute call to LV. Then today I had a further email telling me my insurance was cancelled. Live chat again… the email was generated after my NCB letter was uploaded. Very poor admin as they tell you what they want but didn’t specify why what I gave them was insufficient. However, those on live chat were very helpful.”

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Posted 1 year ago

“Took along time to find a link to the live chat that worked, the fact the only manned phoneline is for bereaved and vulnerable people doesnt help. GF7 was very helpful when we connected. wouldn't recommend if you want fast customer service”

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Posted 1 year ago

“CJ7 Tried her best to help, but the prices the system was coming up with for changes to the policy were on a different planet, so looks like I'll be going elsewhere. The system even worked out that with 5 months left on the policy there would be no refund if I cancelled. You live and learn, and i for one will not be using them again.”

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Posted 1 year ago

“Tried for over an hour to get onto to live chat wasnt even a icon to click not good service was a nite mere no phone number which would be better”

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Posted 1 year ago

“Very frustrating experience trying to arrange insurance for my new car. It took ages to sort this out and I wonder if a simple telephone call would have resolved the matter quickly and effectively. I submitted my details and after a lengthy wait was told via chat that the person I was dealing with couldn't resolve my issue so this had to be passed to another person. I had to submit my details again and the entire experience was very frustrating. No issues with the staff involved but the system and process was awful.”

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Posted 2 years ago

“Can’t speak to anyone. But live chat says can’t transfer No Claims Discount from Motorhome to Car! Not the policy for us then.”

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Posted 2 years ago

“One call should have a cancelation button on their motor insurance web site. I have found your website very irritating with no phone numbers, the lady who quickly cancelled my insurance was very good the rets of my experience was terrible”

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Posted 2 years ago

“TB5 excellent customer service”

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Posted 2 years ago

“I needed to speak to someone not cHAT. Also told that I would get option to save chat to email but no option available.”

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Posted 2 years ago

“KA1 was great I hate websites like yours that put you in a terminal spin. I sold my car but there was no function for this and the website did not send me in the right direction. Took an hour and a half to get things sorted. I am exhausted. Thank you KA1 for bearing with me.”

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Posted 2 years ago

“Mixed experience, chat operator LR1 was very helpful but unfortunately the system the company uses when taking customers from Compare the market is very poor, incorrectly uploading a load or my details and auto filling questions I was never asked. This would have been fine but their system specifically prevented me from double checking my details before purchasing. I then struggled to get changes made and the operator I spoke to yesterday updated my details with new wrong information (I have the screenshot to show I gave her the right details). This led me to have to message again today to update, which was not ideal. I only give 2 stars because the person I spoke to today was genuinely helpful.”

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Posted 2 years ago

“To slow to tell u Cound not do it”

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Posted 2 years ago

“HA1 was very good. This is not a failure for her. She dealt with my query very well. However, your general customer service is dreadful. You repeatedly sent me requests to upload my proof of ncb. Which I did at least 4 times! You would not accept it but didn't say why. I couldn't find a customer service number anywhere. I used your chat service and spoke to Hermione HA1. She explained that the registration was different on my ncb proof compared to my current vehicle so that's why you wouldn't accept it. This is totally ludicrous. It's normal practice to accept proof of ncb from a previous vehicle within 2 years. I sold my previous vehicle 13 months ago. I eventually sorted this with HA1. Due was very helpful. Your company should never had refused my ncb proof and should have sent me a letter explaining the problem, not a useless generic one.”

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Posted 2 years ago

“I can't review I have no experience of them I am just trying to pay but that was a bit complicated.”

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Posted 2 years ago

“It's annoying that I can't speak to someone on the phone for help ..... Albeit Tia on live chat sorted my problems out.”

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Posted 2 years ago

“Could not find a phone number for one call other than claims. Tried via portal but it cut off”

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Posted 2 years ago

“No personal contact no email contact. Obviously reduces costs. But contact is not simple enough on the portal. I had to go to complaints link to find chat.”

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Posted 2 years ago

“I clicked the link for Live Chat at 14:06 and was held in a queue until 15:23. I finally got an operator to respond but my queries were not responded to promptly. The payment link sent was buffering so payment couldn’t be made. I eventually got my insurance sorted and ended the chat at 16:40!”

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Posted 2 years ago

“90 mins awaiting an online chat , no where near good enough , extortionately high premium Change , only phone line allowed to make a claim . Total nightmare”

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Posted 2 years ago

“We would like a main contact number for customer service so we can speak to them personally. Nothing is listed.”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 398,916 reviews