One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,832 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“system wouldn't let us log in online !! rang up 4 times still cant log in .... so asked for everything to be sent out in the post ( as it used to be ) . LR1 helped us out on the portal otherwise i would have hung myself !”

Helpful Report

Posted 1 year ago

“I have been trying to contact customer serves for 2 days I'm a so called platinum customer. They have no contact number and customer portal won't connect to a advisor and keeps loosing connection.”

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Posted 1 year ago

“Live chat is far too long when a simple phone call will do”

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Posted 1 year ago

“Terribly long waiting times, took me 2 days to try and cancel via online chat. Operator lacked experienced explained I sold the car and I won’t be getting another one and the operator (PP1) insists on a reason why I won’t be getting another car. Felt intrusive and unnecessary. The refund amount explained also doesn’t appear to be pro rata. I have 6 months left and the refund is equivalent to 2 months, and that’s after the cancellation fee.”

Helpful Report

Posted 1 year ago

“Lengthy live chat conversation could have been resolved much quicker. Not sure what the reason is, possibly chat operative being asked to take multiple simultaneous chats. If so , then Onecall should focus on resolving a chat before taking on others. The operative , Chelsea J was perfectly decent to deal with and my problem was resolved.”

Helpful Report

Posted 1 year ago

“You can't get through to them on the phone and the portal is not user friendly. I don't want to talk to someone on a keyboard I want to talk to a human on the phone about my renewal.”

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Posted 1 year ago

“Rang about my renewal as price has jumped quite a bit. Been with One Call for years and never claimed anything, the advisor looked to see what they could do but actually offered me an even higher price!!!! Will be looking else where ……”

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Posted 1 year ago

“Took several attempts before code came through”

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Posted 1 year ago

“want to talk to a person”

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Posted 1 year ago

“Trying to discuss my renewal details was very frustrating, the virtual portal was slow, was cut off twice and had to restart the queue from 47, I almost felt like giving up and find a different insurer”

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Posted 1 year ago

“Took a long time to get through on livechat - was number 33 when I got connected. When we finally got through to an advisor to talk about uploading driving licence details which the portal would not allow us to do and having the policy threatened to be cancelled unless done so immediately, they were only trying to sell additional extras on the policy, which we did not request. A most worrying time with the policy being close to cancellation and the portal not working.”

Helpful Report

Posted 1 year ago

“Accidentally deleted current car insurance details so put incorrect renewal date with new insurance company (one call) it took more money charged me more but were quick to withdraw cost from my bank way before their insurance was due to start. Renewal date was my mistake but taking the money before policy start date is a bit much. Changing the date should have been a simple one to sort especially as it was 25 days till renewal of car insurance. I give credit where due but not in this case”

Helpful Report

Posted 1 year ago

“Website is set up to make contact as difficult as possible, query couldnt be answered using FAQ, never found telephone number for general enquiries and online chat line wasnt easy to find, waited considerable time in queue, in fairness once contact was made, question was quickly answered. Will look for new insurers next year.”

Helpful Report

Posted 1 year ago

“Claim advisor told me I had to claim on my insurance after I had been hit by a speeding ambulance. The Police informed me otherwise, obviously the advisor couldn’t be bothered to follow the correct procedure. Won’t be renewing”

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Posted 1 year ago

“30 minutes on a call to get a quote then told to await call back - still waiting 2 hours later They phoned just after I left the above review and put the phone down as soon as I answered.”

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Posted 1 year ago

“Firstly GF7 was brilliant who finally sorted my issue out. Do not recommend the One Call site as what they would accept for proof of no claims meant I spent half a day with my previous insurer to get it in format they would accept. Then there was a muck about with my protected no claims. Meant policy had to be redone again. Been driving for 40 plus years and this was my worst experience ever in getting my car covered. However the big shout does go to GF7 who sorted it allout”

Helpful Report

Posted 1 year ago

“Took almost two hours to resolve the issue with my home insurance via the Chat Line; really need to get a phone line as it’s much easier and quicker. I had to be put through to 3 different agents. I was on the chat from 11.23 u til 13.14!!!!”

Helpful Report

Posted 1 year ago

“When I finally got through to the operative NK3 was able to complete my request without to much pain. The issue is the set up it is absolutely awful... waiting in one que at number 15 for nearly half an hour and then just as I am about to be connected the screen shuts down and boots me out and I have to start all over again at number 23 what ever happened to good customer service and effective simple communication 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡”

Helpful Report

Posted 1 year ago

“It is very difficult to cancel your policy if you sold your car and you have to pay a lot above the normal cost. However, agent Natasha (NK3) was very helpful.”

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Posted 1 year ago

“Took an eternity to change my vehicle Details, no phone number and had to deal with a bot. To add insult to injury charged me £155 to simply change details, a ripoff and I wony be renewing with you”

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Posted 1 year ago

One Call Insurance is rated 4.6 based on 398,832 reviews