One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 392,016 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 392,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 16th July 2025

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still confused”

Helpful Report

Posted 1 year ago

“Very poor. Relies totally on web chat to contact the company. That would be OK if the web chat was reliable and easy to use. You have to search in FAQs for the word ‘chat’ in the hopes it actually has anhyperlink that works. Often it doesn’t - and yes Inwas trying during ‘open hours’. You get a policy with massive errors that hasn’t taken account of your factual information, and then it takes hours to reaxh someone. No way I’ll be renewing next year, and hoping for the best for the next 12 months.”

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Posted 1 year ago

“Called to take at home insurance, waited on hold for 10 minutes to be told colleague not in and a call back would be 72 hours.”

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Posted 1 year ago

“I have been a customer for 9 years... have received an email, reminding me of my direct debit due..BUT...when I want to contact to update my details... when trying to log in...it doesn't recognise my details... the phone number cuts off... Come on One Call...you can do better than this !”

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Posted 1 year ago

“Access to one call is difficult and very time consuming, however once I got through online the operator was very helpful and resolved the problem. In the event we do not have access to pc a telephone line number would be beneficial.”

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Posted 1 year ago

“The chat contact, CF5 saved One Call from losing my custom. Your renewal quote was ridiculously expensive and vastly increased despite no claims or changes. CF5 ultimately reduced it significantly. Also, the One Call telephone service is simple atrocious. No reply despite very lomng waits and requested call back not provided. This is unacceptable.”

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Posted 1 year ago

“Changed my car and removed a driver so had to use the on line chat as you can’t make multiple adjustments on line in one go. I was charged £40 for the privilege. What a joke! Took well over an hour queuing to make the adjustment. Was told my new certificate would be available immediately. It wasn’t! Went onto on line chat the day I changed vehicle and was told it would be available from the time of the change, it wasn’t! I’m now 2 weeks on from the date I changed my car and the certificate is still not available to print. It’s still showing my old car but the car details on the summary are correct. I can’t waste yet another hour on the on line chat and you can’t speak to a human, so I give up and hope I don’t have to produce my documents at any stage! I’ll be changing to a company I can actually speak to come renewal…. They make things so complicated.”

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Posted 1 year ago

“The portal is not good to navigate and WHY is there not a phone number to talk to a person or a system where they could call you back? This would be much more customer friendly and better PR! Your agent Agniezka was very helpful with my questions once I got through to her but as an older customer I found the typing and delays anoying.”

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Posted 1 year ago

“system wouldn't let us log in online !! rang up 4 times still cant log in .... so asked for everything to be sent out in the post ( as it used to be ) . LR1 helped us out on the portal otherwise i would have hung myself !”

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Posted 1 year ago

“I have been trying to contact customer serves for 2 days I'm a so called platinum customer. They have no contact number and customer portal won't connect to a advisor and keeps loosing connection.”

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Posted 1 year ago

“Live chat is far too long when a simple phone call will do”

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Posted 1 year ago

“Terribly long waiting times, took me 2 days to try and cancel via online chat. Operator lacked experienced explained I sold the car and I won’t be getting another one and the operator (PP1) insists on a reason why I won’t be getting another car. Felt intrusive and unnecessary. The refund amount explained also doesn’t appear to be pro rata. I have 6 months left and the refund is equivalent to 2 months, and that’s after the cancellation fee.”

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Posted 1 year ago

“Lengthy live chat conversation could have been resolved much quicker. Not sure what the reason is, possibly chat operative being asked to take multiple simultaneous chats. If so , then Onecall should focus on resolving a chat before taking on others. The operative , Chelsea J was perfectly decent to deal with and my problem was resolved.”

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Posted 1 year ago

“You can't get through to them on the phone and the portal is not user friendly. I don't want to talk to someone on a keyboard I want to talk to a human on the phone about my renewal.”

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Posted 1 year ago

“Rang about my renewal as price has jumped quite a bit. Been with One Call for years and never claimed anything, the advisor looked to see what they could do but actually offered me an even higher price!!!! Will be looking else where ……”

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Posted 1 year ago

“Took several attempts before code came through”

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Posted 1 year ago

“want to talk to a person”

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Posted 1 year ago

“Trying to discuss my renewal details was very frustrating, the virtual portal was slow, was cut off twice and had to restart the queue from 47, I almost felt like giving up and find a different insurer”

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Posted 1 year ago

“Took a long time to get through on livechat - was number 33 when I got connected. When we finally got through to an advisor to talk about uploading driving licence details which the portal would not allow us to do and having the policy threatened to be cancelled unless done so immediately, they were only trying to sell additional extras on the policy, which we did not request. A most worrying time with the policy being close to cancellation and the portal not working.”

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Posted 1 year ago

“Accidentally deleted current car insurance details so put incorrect renewal date with new insurance company (one call) it took more money charged me more but were quick to withdraw cost from my bank way before their insurance was due to start. Renewal date was my mistake but taking the money before policy start date is a bit much. Changing the date should have been a simple one to sort especially as it was 25 days till renewal of car insurance. I give credit where due but not in this case”

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Posted 1 year ago

One Call Insurance is rated 4.6 based on 392,016 reviews