One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,768 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Found it difficult for them to understand that I wanted themto explore a different underwriter with charging me a cancellation fee onthe original policy. Faceless and voiceless interaction via webchat does not help this process in my view”

Helpful Report

Posted 1 year ago

“We took insurance out on the morning of the 15th January we needed cover that day as we had bought a van and traveled to collect it. The process of trying to access my portal acount was difficult and still is, it doesn’t recognise my details passwords etc. Have to access through guest link. Waited 25 mins to talk through live chat as the company is online only. Was told some one would email to insure us immediately no email came or any contact and rather than be stranded in Glossop we had to take out additional 1 day insurance with another company costing us £30 to get us back home to whitchutch. Not a happy customer. Also the system still won’t accept my details and password to sign in. Quit infuriating am thinking of canceling. I have contacted company today to change some details such as correct name extra.”

Helpful Report

Posted 1 year ago

“I spoke to a staff member via Live Chat and informed them I did not want to renew my policy with them and lo and behold they went ahead and renew the policy. Again I spoke to another staff member and asked why they've renewed my policy when I said not to. I was informed that the money would be refunded to my credit card in 3 to 5 days. Today I check my credit card account, and realised that they have deducted £31.11 from the total amount to be refunded. I will never ever use this company again.”

Helpful Report

Posted 1 year ago

“Great service from AR5, however waiting 30 mins to actually talk to someone on live chat is really poor, not to be able to actually pick the phone up and talk to someone is equally as poor. If I choose to use live chat and have the operator dealing with multiple other people at the same time as me should be a choice, however, equally so, if I want sole personal attention actually talking to someone on a phone that should also be a choice but it seems impossible to find a phone number on line unless you have been involved in an accident or broken down, which I hadn’t.”

Helpful Report

Posted 1 year ago

“The "Chat" person did a good job, five stars for them. BUT the phone lines say they are closed (not according to the hours in my policy renewal letter) and once logged into the portal, it says I can't make changes there - use the online chat. For which there is an additional charge!”

Helpful Report

Posted 1 year ago

“Too difficult to contact and make changes. I don’t find you helpful.”

Helpful Report

Posted 1 year ago

“I was sent a renewal quote at over 90% my current quote. I would expect 30%, even 40% increase given rising costs - but 90%! No changes except it was one year on. I did the online chat and got it reduced by lowering vehicle value and mileage, but it's still 60% more than current. Worse, my portal did not - as far as I could tell trawling through it - show my current premium, so I had to check my bank statement to find out what my premium is and to work out how much it had increased. Together, these are appalling practices which assume customers will just let the auto renew tick over at an inflated price, and impacts people who do not have the knowledge, confidence or ability to challenge it. I fedback this directly to the chat assistant and the stock answer was to write a review. So here it is. Beware the auto renewal and always ask for a better price.”

Helpful Report

Posted 1 year ago

“Very unhappy because like Angela Moore I made an enquiry about to see if a window bracket was covered on under the policy The underwriters said to me it’s not worth claiming as the excess is more than getting it done myself. How right they were and I was grateful for the advice. However, it was quietly one call still put my policy price up £250 just by a simple enquiry, and no claims ever made I have spoken to the underwriters about this, and they said there’s nothing to do with us it’s to do with One Call The underwriters said the old enquiries, even if it’s to confirm, they have the correct address will be marked as an enquiry only One Call don’t see it that way”

Helpful Report

Posted 1 year ago

“extremely frustrating process setting up a new policy! Would much prefer to actually speak to someone - after getting an online quote and using online chat to check if business cover was included (which was confirmed it was), the policy now shows only travel to a permanent place of work... now spending an age trying to "speak" to someone to resolve -”

Helpful Report

Posted 1 year ago

“Change of registration number to private plate. The portal would not allow me to do this and directed me to Live Chat which took 50 minutes, including being timed out. All my documentation with DVLA was in order so no excuse OneCall. Must do better.”

Helpful Report

Posted 1 year ago

“AR6 was helpful and deserves 5* - unfortunately the chat was slow and my query could not be resolved, I'm now waiting for the IT team to resolve why I did not receive an activation email to the portal”

Helpful Report

Posted 1 year ago

“Thanks for the chat today. It took a while to sort the insurance the response was slow and time-consuming I was the 21 in the queue. I wish there was a phone call to be offered instead of a chat. Specifically for some cases that is not straightforward. When I was in queue waiting, I was logged off many times, and to log in again I had to fill out all the details again and again. I found the experience rather stressful. If there was someone to talk to, it would be much easier and quicker.”

Helpful Report

Posted 1 year ago

“So difficult to get in touch with One Call now need to reopen phone lines. Live chat queues are shocking 51st in queue first time I tried to get through 58th in queue second time I tried. Not acceptable will make me think twice about renewing my policies with One Call.”

Helpful Report

Posted 1 year ago

“Took ages to respond”

Helpful Report

Posted 1 year ago

“Communication with you...hard Will be canceling this computer run company”

Helpful Report

Posted 1 year ago

“I cancelled my policy due to getting a new car, paid the remaining and now getting texts saying I owe money. The portal shows it as cancelled and absolutely no way to contact them to prove discuss the issue. Online only is not the best for every situation...”

Helpful Report

Posted 1 year ago

“The price you get charged for making changes on line”

Helpful Report

Posted 1 year ago

“Initially good with a competitive price and product offering. One Call is an insurance broker that finds the keenest packages depending on needs. All is well and good until a customer needs to change the vehicle within the insured period. Not from a MINI ONE to a McClaren, but what may be reasonably viewed as a minor change e.g. like for like. As a Broker finding the niche/bespoke deal that will secure custom (even with an added finders fee) there are restrictions and penalties within the small print - that may not be reasonably expected or ever encountered. Therefore, should a customer need to notify of even a like-for-like vehicle - they may find that this cannot be accommodated with the insurance company offered and paid for by the Broker. This means finding a new insurance company and incurring punitive penalties and fees imposed by the Broker e.g. equating to circa 60% of the insurance premium - ouch! The One Call online assistant was repeatedly, and frustratingly, confounded by the issue of a customer trying to stay with One Call and the fact they could not. It takes perseverance to be forced to leave at a substantial cost - stay and not have any interaction (e.g. claims, changes, issues of any type) and it will probably be fine.”

Helpful Report

Posted 1 year ago

“The lady I spoke today was helping. And understanding. I thank her for her help”

Helpful Report

Posted 1 year ago

“One call was easy to set up insurance online and when had a problem the staff online were more than happy to help out and sort out the issue all was very good Andrew”

Helpful Report

Posted 1 year ago

One Call Insurance is rated 4.6 based on 398,768 reviews