One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,180 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,180 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GM9 was very helpful. Shame about the price of insurance. Renewed a different car in Oct 23 with Aviva price increased by 5.21%. Renewed with One Call (Ageas) increased 69.58%. Ok, different cars but same drivers, same cover etc.”

Helpful Report

Posted 1 year ago

“ir2 was my rep, really good, fast and polite, the company couldnt compete with the market however and i have halved my monthly payment going elsewhere. They have however been excellent for the last 5 years so, no bad feelings.”

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Posted 1 year ago

“Very slow response time on live chat. Very difficult to access live chat from portal. Ridiculous costs just to change address on policy. Constantly being asked about upgrading and spending more money, why I haven’t upgraded etc. felt very pressured. B12 was fairly efficient after a long wait.”

Helpful Report

Posted 1 year ago

“I have a visual impairment and the site is not accessible in terms of having to wait for ages for the online chat. NO2 (Nicole C was helpful when I did eventually get through). Would prefer to just cancel my policy online rather than having to waiot to chat online.”

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Posted 1 year ago

“Insurance was fine (it is what it is) but as soon as I tried to cancel my auto-renewal 17 days before the renewal date I got into problems. There was no option to stop my auto-renewal online in the last 30 days of the policy online (I assume because this is time when you are most likely to renew your policy). When I tried live chat in the evening (after putting kids to bed) it was not available. So the only option was to call/live chat during the day. I was on hold for 25 mins before it was answered (and was still at position 20 in the live chat queue after 30 minutes). The irony is that I might have stayed as a customer if the price was competitive. Instead the price was inflated (even though they have access to the same data as price comparison websites) and I don't want to go through the rigmarole of phoning up with the same details as last year just to be given a reduced price that they could have applied automatically.”

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Posted 1 year ago

“Service was good but very slow I tried numerous times to contact one call about my direct debit to no avail...it is a very poor service that doesn't have a customer service telephone number and I will be going elsewhere when my insurance is due renewal”

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Posted 1 year ago

“I had trouble understanding what I was being told and I still haven't received the email that I asked for with the revised annual cost and policy details. I am now studying quotes from alternative insurance providers.”

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Posted 1 year ago

“I would liked to speak to human on the phone, instead of a automated service,”

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Posted 1 year ago

“Waiting way to long to answer. I waited around 45 minutes to get through.”

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Posted 1 year ago

“I have tried two of your phone numbers (0203 7387300 and 01302 713142) that I have on your documents. I was unable to speak to anyone as it is no longer in use. I eventually contacted some one on helpline that requires typing skills as well as computer skills. From 3.47 to 4.12, I eventually was able to get answers. It would be good to talk to someone directly. It is the waiting time that you spend to talk to some one.”

Helpful Report

Posted 1 year ago

“I found it hard to cancel my car insurance, the phone lines and chat lines are aways busy I am disappointed with service. I have Been with onecall for a while ,service used to be excellent.”

Helpful Report

Posted 1 year ago

“This is an online insurance company, so don’t expect to speak to a human, although there is a live chat facility. I had given them details of my previous insurer to confirm my NCB but received a cancellation warning email asking me to provide proof from my renewal pack. I uploaded the only document that stated the No claims entitlement but received a second email stating my insurance would be cancelled. I uploaded the doc again then received a letter so I used live chat and was told I needed a letter from my previous company. I uploaded this in minutes after a one minute call to LV. Then today I had a further email telling me my insurance was cancelled. Live chat again… the email was generated after my NCB letter was uploaded. Very poor admin as they tell you what they want but didn’t specify why what I gave them was insufficient. However, those on live chat were very helpful.”

Helpful Report

Posted 1 year ago

“Took along time to find a link to the live chat that worked, the fact the only manned phoneline is for bereaved and vulnerable people doesnt help. GF7 was very helpful when we connected. wouldn't recommend if you want fast customer service”

Helpful Report

Posted 1 year ago

“CJ7 Tried her best to help, but the prices the system was coming up with for changes to the policy were on a different planet, so looks like I'll be going elsewhere. The system even worked out that with 5 months left on the policy there would be no refund if I cancelled. You live and learn, and i for one will not be using them again.”

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Posted 1 year ago

“Tried for over an hour to get onto to live chat wasnt even a icon to click not good service was a nite mere no phone number which would be better”

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Posted 1 year ago

“Very frustrating experience trying to arrange insurance for my new car. It took ages to sort this out and I wonder if a simple telephone call would have resolved the matter quickly and effectively. I submitted my details and after a lengthy wait was told via chat that the person I was dealing with couldn't resolve my issue so this had to be passed to another person. I had to submit my details again and the entire experience was very frustrating. No issues with the staff involved but the system and process was awful.”

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Posted 1 year ago

“Can’t speak to anyone. But live chat says can’t transfer No Claims Discount from Motorhome to Car! Not the policy for us then.”

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Posted 1 year ago

“One call should have a cancelation button on their motor insurance web site. I have found your website very irritating with no phone numbers, the lady who quickly cancelled my insurance was very good the rets of my experience was terrible”

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Posted 1 year ago

“TB5 excellent customer service”

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Posted 1 year ago

“I needed to speak to someone not cHAT. Also told that I would get option to save chat to email but no option available.”

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Posted 1 year ago

One Call Insurance is rated 4.6 based on 380,180 reviews