One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,768 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,768 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“No help att all”

Helpful Report

Posted 1 year ago

“Only use this company for car insurance if you are happy to ONLY deal with people via online chat - even that involves long queues. There's a phone number to report a claim but thereafter EVERYTHING has to be done via online chat”

Helpful Report

Posted 1 year ago

“I have just bought car insurance which should start on the 18/02/2024 . I already know that I will not be renewing in twelve months time . I would have preferred to have spoken to someone before buying . I feel cheated and conned .”

Helpful Report

Posted 1 year ago

“J11 was fantastic if it was not for him I would have cancelled my policy He took the trouble to sort my no claims document for me when all others were rejecting it and making life as hard as possible. J11 went up and beyond”

Helpful Report

Posted 1 year ago

“I am 54 yrs old - found it hard to cancel my policy online opposed to speaking to someone. As a result paid for 1 months insurance plus cancellation fee of £64.64.”

Helpful Report

Posted 1 year ago

“3 hours to get served is a disgrace Phone number no longer operating with a message advising no longer available Disgracefull”

Helpful Report

Posted 1 year ago

“Over the found things a lot better by talking to someone on the phone about my policy instead of having to go online it would have been a lot quicker”

Helpful Report

Posted 1 year ago

“Took me all afternoon to get my issue sorted…eventually I got through to a guy called Marshall..who was helpful…I have been a customer for many years..but I feel that your decision to remove the option of talking to someone in person by telephone is really disappointing. A telephone option is only available if you are making a claim or breakdown. I am sure you will be alienating many prospective customers by only offering an internet option rather than providing a choice. Thank you”

Helpful Report

Posted 1 year ago

“I tried to call ‘one call’ to be told I was unable to speak to an adviser and to use the chat service. I wanted to cancel the renewal of my policy. I have not received d as my confirmation of this and find this service long winded and not supporting customers.”

Helpful Report

Posted 1 year ago

“Telling me they were cancelling my Insurance, when it was paid, bad service most probably will look for another Insurance firm next year.”

Helpful Report

Posted 1 year ago

“It is a bit of a job to say nice things about one call when you have deducted £570 mistakenly from our account. Luckily for us we noticed this.”

Helpful Report

Posted 1 year ago

“Tried to get quote on line?was unable to do so,called and asked to speak to someone told I was not able to all online?Was on live talk ,then was put on timeout, had to call back again ,explained what happened and was told to go online,will be cancelling my car insurance”

Helpful Report

Posted 1 year ago

“I would like to say that operator AW4 was absolutely brilliant and helped resolve my issue. However the increase of nearly 200 premium is why I have given a 2 star review”

Helpful Report

Posted 1 year ago

“No one to contact or email about an issue Not happy at all”

Helpful Report

Posted 1 year ago

“Bethany, try charging me over £600 to cancel my insurance by making out I’ve filed a claim. which is not true, as I made a claim direct through the other insurance company direct which took for liability for the incident that happened.”

Helpful Report

Posted 1 year ago

“I had great difficulty in finding how to communicate a problem with logging on to the Portal, but once finding how to access a person, be it by text, I got through to Tia M (Td2), I presume "She" was extremely helpful and sorted the problem. AND I still cannot get access to my insurance documents”

Helpful Report

Posted 1 year ago

“It took me nearly 1 hour to change my policy beacause of this online chat service”

Helpful Report

Posted 1 year ago

“There is no option to speak to anyone by phone about policy amendments. The portal directs you to an online chat service which is really slow. I've spent nearly an hour on the chat service which had it been by phone, would likely have been 10 minutes max. Poor customer service by the company.”

Helpful Report

Posted 1 year ago

“Getting anybody to answer by any means was terrible,but once achieved service was good”

Helpful Report

Posted 1 year ago

“Unhelpful. My excess was incorrect with the insuer, and refused to contact them told to sort it out with the insuer. I have been with one call for several years and will be looking for another insuer on renewal”

Helpful Report

Posted 1 year ago

One Call Insurance is rated 4.6 based on 398,768 reviews