One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,916 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,916 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Took an eternity to change my vehicle Details, no phone number and had to deal with a bot. To add insult to injury charged me £155 to simply change details, a ripoff and I wony be renewing with you”

Helpful Report

Posted 1 year ago

“Too long waiting to talk to someone.”

Helpful Report

Posted 1 year ago

“i can only change my policy (like not renew as the quote isn't competative) via LiveChat and every time I open it, there are well over 100 people waiting. I leave the screen open and carry on working (like most of us have to), and it times out after a while and I have to start again (laptop does not lock - in fact I've just moved to this tab and it's timed out immediately and I've started again in the queue). Frustrating beyond belief as it's been about 4.5 hours now.”

Helpful Report

Posted 1 year ago

“TD2 was as helpful as she could be, and provided an outcome I was satisfied with. However it is much harder to communicate electronically as opposed to human interaction. Also there is a quote on the One Call website guarantees that the renewal would match your previous years cost. This is so not true and the reason I only gave two stars.”

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Posted 1 year ago

“Company charging too much for renewing policy But a very helpful online chat with agent S02 got everything sorted for me in a very professional and friendly way”

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Posted 1 year ago

“Unfortunately my Home Insurance renewal was over 100% more expensive, without making a claim. Have been with One Call for 2 years. Last year's renewal increase was acceptable, this year was obviously not. I had opted in to auto renewal, just in case I forgot, but could not opt out of this via the portal when the renewal quote arrived without speaking to someone on live chat. Got there in the end. Found a quote that was £300 cheaper on a market compare site. So, if the quote is good for you, fine, go with it but know you'll have to go through the usual hassle of changing provider at renewal and cancellation is not straight forward :P”

Helpful Report

Posted 1 year ago

“Cannot speak to anyone, no phone line”

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Posted 1 year ago

“Live chat is all very well but speaking to an operator is far more helpful. My issue was not sorted and I am therefore left waiting for an unknown amount of time for a call regarding my car insurance. Please bring back phone lines.”

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Posted 1 year ago

“Very upsetting can't get through wait hours still can't get through login my email doband password but no connection fed up...”

Helpful Report

Posted 1 year ago

“GM9 was very helpful. Shame about the price of insurance. Renewed a different car in Oct 23 with Aviva price increased by 5.21%. Renewed with One Call (Ageas) increased 69.58%. Ok, different cars but same drivers, same cover etc.”

Helpful Report

Posted 1 year ago

“ir2 was my rep, really good, fast and polite, the company couldnt compete with the market however and i have halved my monthly payment going elsewhere. They have however been excellent for the last 5 years so, no bad feelings.”

Helpful Report

Posted 1 year ago

“Very slow response time on live chat. Very difficult to access live chat from portal. Ridiculous costs just to change address on policy. Constantly being asked about upgrading and spending more money, why I haven’t upgraded etc. felt very pressured. B12 was fairly efficient after a long wait.”

Helpful Report

Posted 1 year ago

“I have a visual impairment and the site is not accessible in terms of having to wait for ages for the online chat. NO2 (Nicole C was helpful when I did eventually get through). Would prefer to just cancel my policy online rather than having to waiot to chat online.”

Helpful Report

Posted 1 year ago

“Insurance was fine (it is what it is) but as soon as I tried to cancel my auto-renewal 17 days before the renewal date I got into problems. There was no option to stop my auto-renewal online in the last 30 days of the policy online (I assume because this is time when you are most likely to renew your policy). When I tried live chat in the evening (after putting kids to bed) it was not available. So the only option was to call/live chat during the day. I was on hold for 25 mins before it was answered (and was still at position 20 in the live chat queue after 30 minutes). The irony is that I might have stayed as a customer if the price was competitive. Instead the price was inflated (even though they have access to the same data as price comparison websites) and I don't want to go through the rigmarole of phoning up with the same details as last year just to be given a reduced price that they could have applied automatically.”

Helpful Report

Posted 1 year ago

“Service was good but very slow I tried numerous times to contact one call about my direct debit to no avail...it is a very poor service that doesn't have a customer service telephone number and I will be going elsewhere when my insurance is due renewal”

Helpful Report

Posted 1 year ago

“I had trouble understanding what I was being told and I still haven't received the email that I asked for with the revised annual cost and policy details. I am now studying quotes from alternative insurance providers.”

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Posted 1 year ago

“I would liked to speak to human on the phone, instead of a automated service,”

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Posted 1 year ago

“Waiting way to long to answer. I waited around 45 minutes to get through.”

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Posted 1 year ago

“I have tried two of your phone numbers (0203 7387300 and 01302 713142) that I have on your documents. I was unable to speak to anyone as it is no longer in use. I eventually contacted some one on helpline that requires typing skills as well as computer skills. From 3.47 to 4.12, I eventually was able to get answers. It would be good to talk to someone directly. It is the waiting time that you spend to talk to some one.”

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Posted 1 year ago

“I found it hard to cancel my car insurance, the phone lines and chat lines are aways busy I am disappointed with service. I have Been with onecall for a while ,service used to be excellent.”

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Posted 1 year ago

One Call Insurance is rated 4.6 based on 398,916 reviews