One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,306 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,306 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very hard to cancel auto renew. Live chat takes too long.”

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Posted 1 year ago

“I communicated with a lovely lady via the portal and cancelled my insurance policy on 22/07/23! Within a few hours I have received threatening emails and texts. These are informing me that YOU are cancelling my insurance and the consequences are dire. This really is not good.”

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Posted 1 year ago

“Unhappy That you cannot call However when speaking online via Chat to AR1 I found her very helpful Many Thanks AR1”

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Posted 1 year ago

“spoke tobrooke b,bb3,the increase from last year,in excess of £200 pounds,was unaffordable.brooke tried hard for me but to no avial,thank you anyway”

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Posted 1 year ago

“I'm so grateful to have found CP-INVESTIGATION. C0M when I was scammed by this fraudulent broker. They provided me with the support and resources I needed to recover my lost funds, and they did it quickly and efficiently. The customer service was top-notch, and they gave me the assurance that my money was in safe hands. If you ever find yourself in a similar situation, I highly recommend reaching out to Cp Investigation as they are trustworthy and reliable partners.”

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Posted 1 year ago

“Need to make change to policy, spoke to NK3 and got it changed even though she tried to get me to make further amendments like recovery and compulsory access but we got there in the end.”

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Posted 1 year ago

“Signing up was nice and easy, but cancelling is like asking a shark for your limbs back! You need to have customer service available on telephone and improve your live chat app. KV2 was good dealing with my final request of cancellation confirmation.”

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Posted 1 year ago

“Went on portal to change address details on my 2 cars & 1 m/cycle. Couldn’t do it via the portal and was directed to live chat. After 3 agents and 1 hour 55 mins finally got address changed although it cost me nearly £50 in admin charges. Thought having all policies would be easier?!?”

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Posted 1 year ago

“Although it took 45 mins to finally get through to live chat being 42nd in the queue. Once i did get through I was speaking with a lovely customer service representative who’s name was Devon. A lovely lovely, polite, professional. Who dealt with my query as fast as he could, although I’m sure he was juggling at least 5 customers at a time judging by the time delay to answering each of my reply’s to his questions. I think there would be more customer satisfaction if your operators dealt with one person at a time. Instead of them having to spread themselves about. But I’m sure that’s Company Policy….right…I also feel that no refund for the 5 months insurance I had left on my policy after cancelling was harsh! I honestly thought I’d get SOME money back.”

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Posted 1 year ago

“Awful set up to contact anyone. Spent hours waiting to use chat line. Should have phone numbers for contact. Should be 1 star except for good service by NO2 when finally made contact.”

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Posted 1 year ago

“I was attempting to update our camper van insurance 90 minute wait on the chat function, to be told I needed to telephone Queued on the telephone to then be told by the I’m not trained. You need to speak to someone else whose busy Eventually told we can’t cover your new camper van so I ended up cancelling It wasn’t the experience I’d wish on anyone.”

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Posted 1 year ago

“Very time consuming”

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Posted 1 year ago

“Took forever to activate the Live Chat feature, requiring several different browsers and having to disable multiple plugins. Once I had done this and eventually managed to speak with someone, SE9 was great at answering my question. Shame there is no phone number to speak to a real person.”

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Posted 1 year ago

“The lady i spoke to was very inactive, she shared little information and kept me waiting for up to 6 minutes at a time without responding to me it was extreme and disappointing”

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Posted 1 year ago

“It took me 30 minutes to find the live chat functionality which appears to almost purposefully be hidden - in the end I got lucky. Once found, the service worked reasonably well and being able to save the transcript was welcome peace of mind.”

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Posted 1 year ago

“I asked for my documents in hard copy but your email does not mention that. I only have my mobile phone so I cannot read or print off your documents. And last week I asked for a call to discuss the questions I had but no one got back to me.”

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Posted 1 year ago

“Cancelling my car insurance renewal was hard work. Tried initiating a LiveChat twice on my mobile phone. The first time, I was 1st in queue and then it disconnected. The 2nd time, it seemed to time out when I'd been waiting for quite some time. Eventually I tried on my desktop computer. I spoke to RW2 who was very helpful, but it seems impossible to simply cancel insurance renewal without having to get another quote. It took 20 minutes in total from me being connected to the advisor to finally being able to cancel the insurance (the quote they came back with was exactly the same price as the renewal). RW2 was very polite but it felt like I was wasting their time, as all I wanted to do was cancel. It's very difficult to navigate the website. It's a shame, as I've had various different insurance policies with OneCall in the past, but I found it tiring this time.”

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Posted 1 year ago

“I had an accident on June 29th I am still waiting for someone to come and look at my car or offer me a curtsy car to get around.”

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Posted 1 year ago

“I am trying to add my son to my policy but the chat said contact the portal after waiting 30mins and then the portal says contact via the chat”

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Posted 1 year ago

“It is impossible to get to speak to anyone . Even the portal live chat does not work just lists frequently asked questions . Whatever happened to customer service and being able to talk to someone in person”

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Posted 1 year ago

One Call Insurance is rated 4.6 based on 380,306 reviews