One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 392,605 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 392,605 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Mixed experience, chat operator LR1 was very helpful but unfortunately the system the company uses when taking customers from Compare the market is very poor, incorrectly uploading a load or my details and auto filling questions I was never asked. This would have been fine but their system specifically prevented me from double checking my details before purchasing. I then struggled to get changes made and the operator I spoke to yesterday updated my details with new wrong information (I have the screenshot to show I gave her the right details). This led me to have to message again today to update, which was not ideal. I only give 2 stars because the person I spoke to today was genuinely helpful.”

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Posted 1 year ago

“To slow to tell u Cound not do it”

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Posted 1 year ago

“HA1 was very good. This is not a failure for her. She dealt with my query very well. However, your general customer service is dreadful. You repeatedly sent me requests to upload my proof of ncb. Which I did at least 4 times! You would not accept it but didn't say why. I couldn't find a customer service number anywhere. I used your chat service and spoke to Hermione HA1. She explained that the registration was different on my ncb proof compared to my current vehicle so that's why you wouldn't accept it. This is totally ludicrous. It's normal practice to accept proof of ncb from a previous vehicle within 2 years. I sold my previous vehicle 13 months ago. I eventually sorted this with HA1. Due was very helpful. Your company should never had refused my ncb proof and should have sent me a letter explaining the problem, not a useless generic one.”

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Posted 1 year ago

“I can't review I have no experience of them I am just trying to pay but that was a bit complicated.”

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Posted 1 year ago

“It's annoying that I can't speak to someone on the phone for help ..... Albeit Tia on live chat sorted my problems out.”

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Posted 1 year ago

“Could not find a phone number for one call other than claims. Tried via portal but it cut off”

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Posted 1 year ago

“No personal contact no email contact. Obviously reduces costs. But contact is not simple enough on the portal. I had to go to complaints link to find chat.”

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Posted 1 year ago

“I clicked the link for Live Chat at 14:06 and was held in a queue until 15:23. I finally got an operator to respond but my queries were not responded to promptly. The payment link sent was buffering so payment couldn’t be made. I eventually got my insurance sorted and ended the chat at 16:40!”

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Posted 1 year ago

“90 mins awaiting an online chat , no where near good enough , extortionately high premium Change , only phone line allowed to make a claim . Total nightmare”

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Posted 1 year ago

“We would like a main contact number for customer service so we can speak to them personally. Nothing is listed.”

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Posted 1 year ago

“Agent JC3 was helpful, but won't be using One Call again, it's a nightmare trying to get anything changed or updated. They sent an email to cancel my policy with no explanation, and then wanted to charge me for it, managed to stop them doing that and cancelling it. Can't wait for the policy to end so I can go elsewhere.”

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Posted 1 year ago

“Very misleading at the end”

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Posted 1 year ago

“The price was right but sadly the policy didn’t cover commuting which I had opted for. Luckily I looked through the documents and found that. Also you can’t call these at all which is very frustrating when having to queue to get through to someone. Especially when your 25th in the queue.”

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Posted 1 year ago

“To be honest I'm not happy I live chat with 2 people Lucy & Graham both very professional and helpful but couldn't give me what I wanted. Tempory driver on an existing policy is a step too far appaantly in this day and age of advancement, doing the right thing it seems doesn't always pay off!!”

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Posted 1 year ago

“Kept asking me the same question although I asked for my policy to be cancelled still not sorted”

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Posted 1 year ago

“I agree that getting on to Web chat is difficult to find- not helpful at all. A lot of other sites have the “chat now” popping up easily. However very efficient service from MC1, thank you.”

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Posted 1 year ago

“I had to make a change to my policy. I did it via the chat function. It took such a long time for me to actually get the change confirmed as the operator was clearly trying to sell me various items such as breakdown cover, hire car cover and a reduced excess. The change I made had a £39 admin fee which I presume goes towards paying the staff to waste my time trying to sell me extra cover.”

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Posted 1 year ago

“aw9 was not very helpful in divulging requested information. Snotty response and poor service.”

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Posted 1 year ago

“27th in the queue, waited for an hour for live chat. No way of contacting directly to sort out a very straightforward issue. Incidentally the live chat feature works well enough but the hour wasted prior is poor.”

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Posted 1 year ago

“Not good I'm afraid. Tried to retrieve a quote but had a prompt showing 'No valid policies'. Started a chat and was advised to go through my current details to check for changes. I was then offered an upgrade to the breakdown cover. I suggested the upgrade would be dependent on my acceptance of the renewal quote. I was told to check my email for a new link to access the portal and retrieve the quote. The email did not arrive.”

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Posted 1 year ago

One Call Insurance is rated 4.6 based on 392,605 reviews