One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,523 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to wait in a queue of 71 calls for an online chat. Would be better if they had a customer services telephone number. Was told they dont have one”

Helpful Report

Posted 1 year ago

“The website confused me. Did I get all the cover I asked for on Confused.com? Why was I asked about additional extras I thought were included in the quote. I've got breakdown cover snd don't need it twice, but couldn't get rid of it. Us my no claims bonus protected as I asked? No sign of that on the website. Very confusing”

Helpful Report

Posted 1 year ago

“Not happy with the outcome of my call come away paying more money , also confused why I’m still paying for my old vehicle when my policy is a rolling month on month so why do I have to keep paying till August when it’s free to cancel policy on the platinum”

Helpful Report

Posted 1 year ago

“It is very difficult to speak with real people so that complex issues can be discussed”

Helpful Report

Posted 1 year ago

“I have a problem with my motor policy yet the only way to contact them is via their portal, not OK when your 29 in a queue!!??”

Helpful Report

Posted 1 year ago

“I don't have any issues with the insurance policy, but if you ever need to speak to someone then it is mission impossible. Even when logged into the customer portal, there is no easy link to be able to get onto an online chat and of course there aren't any phone numbers anywhere. What ever happened to good old fashioned customer service!”

Helpful Report

Posted 1 year ago

“First call to Sarah appeared to freeze as no reply/response to my initial explanation for several minutes. No explanation for the delay either, so I signed out. Second attempt with KV2 better but could be quicker by explaining what they are doing rather than leave 2-3 minutes or more between messages. THIS IS A TRAINING ISSUE. Other similar sites I have experienced always say what they are doing so you know they are still online and often apologise for any delay. KV2 completed the required changes, learning on the job? The financial amendments were clear. I wish you well.”

Helpful Report

Posted 1 year ago

“We all know that telephone customer services expensive but without it it's really difficult to work with you”

Helpful Report

Posted 1 year ago

“The operator Dani - DW3 was able to resolve my issue. She was very helpful......The 'time' box would not a accept the time I put in over and over again on the portal.. so I had to rearrange the day to switch cars. It was very time-wasting and stressful. The chat transcript didn't come through from this morning. It was not clear where the live chat button was. It is impossible to speak to a human being. The frequently asked questions do not help with portal technical issues.”

Helpful Report

Posted 1 year ago

“Impossible to do change of address on Portal and then has the gall to charge £39 to do it on live chat.”

Helpful Report

Posted 1 year ago

“This is the longest way of getting a quote ever and why if you can give me discount in the end is it not offered for renewing. young man ??? was helpful in the end but that was after 4 days trying to get it sorted out on this online portal. Not the most helpful portal ever VERY DIFFICULT PROCESS only car insurance”

Helpful Report

Posted 1 year ago

“Sarah McMahon was the only operator who really helped me in resolving some issues. I had previously been in touch with others who were not as helpful. Well done to her.”

Helpful Report

Posted 1 year ago

“I had been with one call for 2 years and honestly would not recommend them as a provider for cheaper insurance, increase in costs for the following year made them not competitive with other insurers, no contact numbers only online chat, and the claims companies they utilise to help with RTC are very unprofessional. The insurance itself was with AXA so perhaps some of the blame should be with them but all in all One Call would not be the most preferred provider of insurance, much better companies are available.”

Helpful Report

Posted 1 year ago

“Got passed around like a newborn baby until Courtney W. sorted me out. She was great but the others didn`t seem to want to help.”

Helpful Report

Posted 1 year ago

“Despite only asking for my renewal quote over £222 to be changed by upping the mileage a year from 7500 to 10,000, I had to endure a live chat where I kept getting asked to purchase more services. I did not need breakdown cover, yet despite saying so I still got offered it, why? Despite not asking for a rolling monthly sales plan covering stuff I didn't need and had already said no to. Then to be givena quote nearly £50 than my initial renewal quote just for upping the mileage and by the way, I still have no idea if it was altered to reflect my wishes. So in view of your hard sell sales pitch, I will not be renewing with you again.”

Helpful Report

Posted 1 year ago

“From the very start of my policy I am struggling. When creating a password all it asks for is a minimum of 6 characters. I put in 9 characters including upper and lower case letters, numbers and symbols. This was deemed as not strong enough. I therefore am unable to access the portal as I cannot use the system that I use for passwords which makes them rememberable for me. As I, like many other people,have so many passwords.”

Helpful Report

Posted 1 year ago

“Ls7 on live chat was very helpful and this rating does not relate to their service. I am really disappointed at One Call. I have had insurance with them on and off for numerous policies and their customer service has been the main driver to return. When my renewal was due the premium was much higher than other quotes so planned to cancel. The phone line was cut off when i tried to call and when it did ring the voice mail said that calls were not possible at that time, even though it was between the times stated on the web page. I had no option but to go through live chat which took 30 mins, for a conversation that would have taken 5-10 mins by phone. Live chat may be efficient for the company but its hugely frustrating for the customer and will make me think twice before using One Call again.”

Helpful Report

Posted 1 year ago

“Frustrated that the portal didn’t have my proof of no claims discount document already there and you have to chase around for it. However live chat with Daniel L was good and he sorted it out no bother. Thank you Daniel”

Helpful Report

Posted 1 year ago

“Update to original review below: since the original review, One Call have reached out to me to better understand the issues raised and provide me with contact information should I need it in the future. Having been sent a email threatening me with debt recovery, on contacting One Call, it turned out to be their error. It was incredibly hard to find the live chat window with which to contact them, there are no phone numbers posted on the website and all emails are from a "no reply". The debt I was emailed about had never previously been brought to my attention and One Call should have checked the apparent discrepancy properly before sending out "worrying" missives. The person I contacted on the live chat was very helpful and resolved the matter in about 5 minutes, however, the only evidence I could get was by emailing the chat contents to myself and I was subjected to unwanted salespersonship - trying to get me to upgrade my insurance package.”

Helpful Report

Posted 1 year ago

“Having made contact via the portal to change vehicles I was advised that my current insurer for my Jaguar X-Type wouldn't insure me for my new car which I'm collecting next week, a Kia Sportage. I was told I had to engage in an online chat. After much waiting I eventually got chatting to one of your staff, and after much back and forward messaging I was told I would have to ring a number and talk to someone. Having dialled the number I was sat in a long queue but advised to press 1 to get a callback, this I did, but no one has contacted me. All I want is for my current policy to transfer to my new car with an adjustment to the cost to reflect the new vehicle, without being victimised with a cancellation fee. All I'm doing is changing my car for goodness sake.”

Helpful Report

Posted 1 year ago

One Call Insurance is rated 4.6 based on 380,523 reviews