One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,955 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,955 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Agent JC3 was helpful, but won't be using One Call again, it's a nightmare trying to get anything changed or updated. They sent an email to cancel my policy with no explanation, and then wanted to charge me for it, managed to stop them doing that and cancelling it. Can't wait for the policy to end so I can go elsewhere.”

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Posted 2 years ago

“Very misleading at the end”

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Posted 2 years ago

“The price was right but sadly the policy didn’t cover commuting which I had opted for. Luckily I looked through the documents and found that. Also you can’t call these at all which is very frustrating when having to queue to get through to someone. Especially when your 25th in the queue.”

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Posted 2 years ago

“To be honest I'm not happy I live chat with 2 people Lucy & Graham both very professional and helpful but couldn't give me what I wanted. Tempory driver on an existing policy is a step too far appaantly in this day and age of advancement, doing the right thing it seems doesn't always pay off!!”

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Posted 2 years ago

“Kept asking me the same question although I asked for my policy to be cancelled still not sorted”

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Posted 2 years ago

“I agree that getting on to Web chat is difficult to find- not helpful at all. A lot of other sites have the “chat now” popping up easily. However very efficient service from MC1, thank you.”

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Posted 2 years ago

“I had to make a change to my policy. I did it via the chat function. It took such a long time for me to actually get the change confirmed as the operator was clearly trying to sell me various items such as breakdown cover, hire car cover and a reduced excess. The change I made had a £39 admin fee which I presume goes towards paying the staff to waste my time trying to sell me extra cover.”

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Posted 2 years ago

“aw9 was not very helpful in divulging requested information. Snotty response and poor service.”

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Posted 2 years ago

“27th in the queue, waited for an hour for live chat. No way of contacting directly to sort out a very straightforward issue. Incidentally the live chat feature works well enough but the hour wasted prior is poor.”

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Posted 2 years ago

“Not good I'm afraid. Tried to retrieve a quote but had a prompt showing 'No valid policies'. Started a chat and was advised to go through my current details to check for changes. I was then offered an upgrade to the breakdown cover. I suggested the upgrade would be dependent on my acceptance of the renewal quote. I was told to check my email for a new link to access the portal and retrieve the quote. The email did not arrive.”

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Posted 2 years ago

“this company does give good prices but their so called included free breakdown is not free haha.you get charged £35 for each call out .so its only free if u dont use it ,in fact i dont know how they get away with advertising free breakdown thats not free .maybe its one for the insurance regulator . another very annoying thing they do is email you every day when your car insurance is due !!!.this hardl inspires the customer to take a policy out with them .ive had to add their emails to the spam folder as im sick of seeing them already and my insurance aint due to be paid for another 21 days arrrggg !!!!. yep ive lost interest in this lot sadly.”

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Posted 2 years ago

“It has taken me nearly 4hrs to add another driver to my policy! The last person Habbrissa was most helpful.”

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Posted 2 years ago

“Graham was very helpful. He confirmed that I was due a refund which I had not received. He stated he would put the request through again. He did not know why I hadn’t received it. He asked me to confirm what my payment details were. Hopefully I will get it this time.”

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Posted 2 years ago

“I will first admit that my request to cancel my insurance was quick with no fuss. However, it was incredibly difficult to actually get in contact with the company. I couldn’t find any phone number, and the pages on the website i found told me to go to the portal to cancel and get up to £15 discount, but when I clicked the link it just sent me back to the home page. I ended up having to use the Live Chat and paying £55.99 with no refunds. This is so disappointing, hence the reason I cancelled and switched my insurance.”

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Posted 2 years ago

“My first chat on the online portal was absolutely shocking” Alisha “ It took 40 mins since she starting chatting with me to ask for a change of vehicle price to which I did not even get a price just got disconnected She took 10 mins inbetween my response to talk to me I was so frustrated her service was so poor At one point she said about £450.00 Then said sorry ignore that them carried back through with asking me stupid questions.”

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Posted 2 years ago

“astonished that the price to cancel the insurance is almost £60!!! very slow chat service then i was asked to complete a review because you've got a competition running for your staff!!!! Seriously you're charging me £60 to cancel my car insurance and then want me to review so she can win??? i've always rated onecall very highly but i have to admit to being disappointed.”

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Posted 2 years ago

“I now know made terrible mistake taking out insurance,Live chat wow cant give out contact phone numbers as we are changed to online need to use portal ,I prefer phone contact ,Insurance not due for over 16 day trying to cancel insurance, Disgusted to say the lease:Service is not what it used to be with this company! Who need to remember the 14 day cooling off period regards to cancellation.”

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Posted 2 years ago

“My live chat person (CL6) was fantastic; I gave 2 stars overall to Onecall because: 1) I spent an hour on a live chat this morning and then it crashed so I had to queue for another live chat (with CL6) to finish off the business; and 2) because Onecall seem to find an excuse to extra fees for almost anything (e.g. my car insurance renewal quote last week was £449; this went up to £574 (inc of broker fee etc) today when I provided updated info - I accepted this increased premium; but then when they asked for the payment difference they said it was £166 to pay - so a total of £615, not £574 - at no time was I told what the £41 difference was for. With well over an hour of live chat and nearly 2 hours spent this morning in total (inc the queing) I had almost lost the will to live to I just paid it.”

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Posted 2 years ago

“Hate the fact you can not chat with a human instead of a portal, the breakdown cover leaves a lot to be desired, can't cancel renewal online even though it is 31 days away, had to wait 1 hour on portal chat to do this. Charlie H was very helpful though.”

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Posted 2 years ago

“CW 2 really helpful and resolved my issue.”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 398,955 reviews