One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 398,956 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 398,956 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sarah McMahon was the only operator who really helped me in resolving some issues. I had previously been in touch with others who were not as helpful. Well done to her.”

Helpful Report

Posted 2 years ago

“I had been with one call for 2 years and honestly would not recommend them as a provider for cheaper insurance, increase in costs for the following year made them not competitive with other insurers, no contact numbers only online chat, and the claims companies they utilise to help with RTC are very unprofessional. The insurance itself was with AXA so perhaps some of the blame should be with them but all in all One Call would not be the most preferred provider of insurance, much better companies are available.”

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Posted 2 years ago

“Got passed around like a newborn baby until Courtney W. sorted me out. She was great but the others didn`t seem to want to help.”

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Posted 2 years ago

“Despite only asking for my renewal quote over £222 to be changed by upping the mileage a year from 7500 to 10,000, I had to endure a live chat where I kept getting asked to purchase more services. I did not need breakdown cover, yet despite saying so I still got offered it, why? Despite not asking for a rolling monthly sales plan covering stuff I didn't need and had already said no to. Then to be givena quote nearly £50 than my initial renewal quote just for upping the mileage and by the way, I still have no idea if it was altered to reflect my wishes. So in view of your hard sell sales pitch, I will not be renewing with you again.”

Helpful Report

Posted 2 years ago

“From the very start of my policy I am struggling. When creating a password all it asks for is a minimum of 6 characters. I put in 9 characters including upper and lower case letters, numbers and symbols. This was deemed as not strong enough. I therefore am unable to access the portal as I cannot use the system that I use for passwords which makes them rememberable for me. As I, like many other people,have so many passwords.”

Helpful Report

Posted 2 years ago

“Ls7 on live chat was very helpful and this rating does not relate to their service. I am really disappointed at One Call. I have had insurance with them on and off for numerous policies and their customer service has been the main driver to return. When my renewal was due the premium was much higher than other quotes so planned to cancel. The phone line was cut off when i tried to call and when it did ring the voice mail said that calls were not possible at that time, even though it was between the times stated on the web page. I had no option but to go through live chat which took 30 mins, for a conversation that would have taken 5-10 mins by phone. Live chat may be efficient for the company but its hugely frustrating for the customer and will make me think twice before using One Call again.”

Helpful Report

Posted 2 years ago

“Frustrated that the portal didn’t have my proof of no claims discount document already there and you have to chase around for it. However live chat with Daniel L was good and he sorted it out no bother. Thank you Daniel”

Helpful Report

Posted 2 years ago

“Update to original review below: since the original review, One Call have reached out to me to better understand the issues raised and provide me with contact information should I need it in the future. Having been sent a email threatening me with debt recovery, on contacting One Call, it turned out to be their error. It was incredibly hard to find the live chat window with which to contact them, there are no phone numbers posted on the website and all emails are from a "no reply". The debt I was emailed about had never previously been brought to my attention and One Call should have checked the apparent discrepancy properly before sending out "worrying" missives. The person I contacted on the live chat was very helpful and resolved the matter in about 5 minutes, however, the only evidence I could get was by emailing the chat contents to myself and I was subjected to unwanted salespersonship - trying to get me to upgrade my insurance package.”

Helpful Report

Posted 2 years ago

“Having made contact via the portal to change vehicles I was advised that my current insurer for my Jaguar X-Type wouldn't insure me for my new car which I'm collecting next week, a Kia Sportage. I was told I had to engage in an online chat. After much waiting I eventually got chatting to one of your staff, and after much back and forward messaging I was told I would have to ring a number and talk to someone. Having dialled the number I was sat in a long queue but advised to press 1 to get a callback, this I did, but no one has contacted me. All I want is for my current policy to transfer to my new car with an adjustment to the cost to reflect the new vehicle, without being victimised with a cancellation fee. All I'm doing is changing my car for goodness sake.”

Helpful Report

Posted 2 years ago

“My honest view. If you spend your day by a computer then you may not have a problem with Live Chat. I do not! Cancelled my insurance with them for this reason and that took all afternoon. Gone with a different company now as much prefer to speak to a human being, they can also call you back. I wonder if it will catch on !”

Helpful Report

Posted 2 years ago

“I had to wait a half hour to have a question answered on live chat.”

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Posted 2 years ago

“Had to wait for over 30 minutes to get connected. Agent HH2 very helpful but the system is very long winded and, as I have yet to receive verification of the new policy in writing I am still not comfortable with this experience”

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Posted 2 years ago

“The person I contacted was DW3. He was very helpful but it took ages to get to chat with anyone and the guy seemed tom takes ages answering the questions was this a system fault?”

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Posted 2 years ago

“Website far too sensitive, took payment before I had fully decided what cover i needed. Then I could not phone and talk to cancel or change, had to go through web chat which threw me out when i finally got to speak to someone, then had to log in again and back to the bottom of a lengthy queue. Finally 'spoke' to an agent who was more interested in selling me addons than dealing with what was a very straight forward change to policy. Im stuck with this company for a year now but will not renew again next year. I have never had this hassle with car insurance renewal in the past”

Helpful Report

Posted 2 years ago

“Chat was very helpfull but previous contact was very difficult no phone numbers and web portal vague.”

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Posted 2 years ago

“Trying to talk to a human was impossible. 2 emails are said to have been sent but I’ve received neither”

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Posted 2 years ago

“Tried to add a third driver to a policy which doesn’t start for two days. You want to charge me £77 odd for the priviledge, I can’t find a way of talking to anybody about cancelling this policy and at 9:00am today (Monday) your online chat facility was not available. NOT HAPPY!”

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Posted 2 years ago

“SF7 - I was constantly being asked if I wanted to upgrade this or buy this or pay extra money for this. It was very annoying. Once they managed to get on with the change it was fine, but I had limited time and I had already input all the details into the portal once, to be told to speak to someone on live chat was inconvenient.”

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Posted 2 years ago

“No phone number, took ages to chat with someone. Didn't really know how to deal with enquire, too much focus on selling stuff then helping.”

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Posted 2 years ago

“Having been cut off twice at your end, and having to start all over again, is very poor customer service. I expect someone to contact me urgently on 01733687988 to confirm my policy has been completed , clearly you have taken a payment from my bank! regards John E.N.Bunting. After One Call contacted me via my landline, we were able to resolve all issues quite quickly & look forward to many years being covered with the company.”

Helpful Report

Posted 2 years ago

One Call Insurance is rated 4.6 based on 398,956 reviews