One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 399,101 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 399,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Would have given another star if I could have had a telephone discussion. No contact tel number anywhere to be seen. Also couldn't change my address on the portal despite saying I could. Had to resort to chat line.”

Helpful Report

Posted 2 years ago

“The caller was helpful however the background noise was not conducive for an enjoyable business conversation. I had a headache at the end of the call asking him to repeat the facts so many times. You need to improve this as i suspect many others will cancel the call as they cannot hear easily. Premium was 50% greater than quotes elsewhere so uncompetitive.”

Helpful Report

Posted 2 years ago

“It was time to renew my policy on home ins. I spent most of my day trying to talk to someone, after being cut off getting frustrated with the website and given a higher price than last year I decided to leave. Its been very difficult to talk with anyone but I thank you for your business the last year. Goodbye.”

Helpful Report

Posted 2 years ago

“The lady on the phone was very helpful "BB3". The cost of renewal included a £30 broker fee! Making the premium £171. We received a better quote for £151. I will after discussion on the phone now compare the new quote given.”

Helpful Report

Posted 2 years ago

“Changed policy dates cost me extra £225 which is excessive as there’s no difference in policy or length of policy. Went back on line and got a quote from one call for same dates and no extra charge. Feel I’ve been taken advantage of by the insurer and will check with FCA or cancel.”

Helpful Report

Posted 2 years ago

“Made it quite frustrating to cancel, not very clear on what fees I would be paying if I cancelled especially as I still had 5 months left that I didn't need. Overall quite disappointed in the protocol this company has with cancelling.”

Helpful Report

Posted 2 years ago

“Communication is bad No replays to emails. The consultant couldn't to provide any helpful information. After 10 min talk on a phone, he gave me the number instead of trying to solve the problem When I call to a given number there was a queue. They call back after some time, but I was busy couldn't answer So...no solution:(”

Helpful Report

Posted 2 years ago

“I asked for a telephone number so I could call you, and I did not get one?”

Helpful Report

Posted 2 years ago

“Cancellation process DOES NOT WORK. The company charge a massive fee for cancelling. Disgusted with lack of Communicaton and inability to speak with an agent. What a mess and lost money on insurance premium! Money was taken incorrectly and never refunded. Tried to find a number to call and discovered they only use "online Chat" and would only give info to policy holder. Yet they used the telephone to call the non policy holder to give insurance policy details and take payment! also they only gave 7 days notice period (Which included Christmas holidays) to cancel insurance if further information on a previous claim made 2 years ago was not provided. This information they should have been able to sort out themselves as they deal with the AXA broker that have all the info on file. Incidentally AXA had recorded a fault claim without notifying the policy holder and was 100% incorrect.”

Helpful Report

Posted 2 years ago

“kp9 gave excellent customer care and sorted an issue in under 10 minutes would give them 5 star, unfortunately One Call as a company, not so good for communication issues and failure to process some documents, will not use them again and was difficult to contact them as no details or contact us info on the portal, so hence a 2 star review”

Helpful Report

Posted 2 years ago

“One Call Insurance is lucky to have an employee like Harriet Warnes (HW5.). If it hadn't been for her help, you would have lost our custom. We still dread the thought of making a claim”

Helpful Report

Posted 2 years ago

“No point can't talk to no one what would take 5mins on phone took 2 hours on computer”

Helpful Report

Posted 2 years ago

“Overcharged. So expensive to add spouse that had to get a quote at another company. Then overcharged me when cancelling.”

Helpful Report

Posted 2 years ago

“KM3 gave excellent customer service via online chat, once it was finally available. My score is no way directed at her. I have being trying to update my address for several days. There has been no way to do this until I clicked on cancelling my policy.... Communication availability needs to be improved.”

Helpful Report

Posted 2 years ago

“No one to talk to on the phone ,why was it cheaper on a comparable web site disappointing for a customer ☹️”

Helpful Report

Posted 2 years ago

“I wanted to change my policy to another car I am purchasing with no change to any of the information I wanted my current policy to end on Friday 13th of January at 4pm and my new car to start as I am part exchanging my current car I tried to get a quote but the start date on the form would not let me go past January 10th”

Helpful Report

Posted 2 years ago

“After waiting about an hour on the chat portal I was given a link to solve my problem on logging off the portal I couldn’t get the link so don’t know if it would have worked . After a lot of chasing round the site I think I have got what I wanted . In the event of anything not straightforward the help is very disappointing”

Helpful Report

Posted 2 years ago

“Staff were helpful but it was very difficult to make contact. In a queue with 29 people in front and no telephone number to use was very frustrating. More staff at busy times would be beneficial”

Helpful Report

Posted 2 years ago

“My insurance premium has suddenly gone up and after contacting you I was informed that when I changed my car someone forgot to change the direct debit but my premium had gone up and was informed when I changed my car and now gone up again because I received a new direct debit mandate … not impressed..”

Helpful Report

Posted 2 years ago

“Helpful telephone call and interaction with Sanj. He facilitated a satisfactory quote. This would have been unnecessary if One Call had sent out a reasonable renewal quote in the post.”

Helpful Report

Posted 2 years ago

One Call Insurance is rated 4.6 based on 399,101 reviews