One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 392,940 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 392,940 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have been a customer for many years, but unfortunately had to cancel as you could not provide good pricing when I changed my vehicle - your best price was £350 more than the best price I had elsewhere. You also stung me for a ridiculous amount of money for cancellation, which I found extraordinary given that your inability to provide competitive pricing is what lead to cancellation. Will never use OneCall again, very difficult to do business with.”

Helpful Report

Posted 2 years ago

“After beginning the process of paying for this policy, the website was trying to sell me premium items, which did not seem right.”

Helpful Report

Posted 2 years ago

“Whilst Josh B resolved my issue, I find webchat an appalling waste of time and certainly do not consider it a service for customers - more just to benefit for onecall.”

Helpful Report

Posted 2 years ago

“U fortunately you sent the review request before the policy documents, despite needing the policy to start today.”

Helpful Report

Posted 2 years ago

“Hope a simple change of bank details is now after 3 phone calls sorted.”

Helpful Report

Posted 2 years ago

“The chat L06 was very helpful - what is the problem is the fantastic portal which allows you to nothing useful like cancel insurance which then costs a ridiculous amount in charges set up fee 49.99 for something your customers complete and so cancel and change charges that a customer does costing every time - no phone no so have to 'PAY' for the chat - it is absolutely shocking and I am so disappointed I will not be renewing or recommending your service - I will be detailing the experience to Martin Lewis as I find the whole thing a disgrace - I hate to think what additional costs will 'appear' if god forbid I actually have an accident sorry but not even worth thinking about”

Helpful Report

Posted 2 years ago

“The delay between question and answer was excruciatingly annoying”

Helpful Report

Posted 2 years ago

“Left feeling not very "Platinum" by LiveChat today. My new lease vehicle is being delivered this weekend, so I need car insurance. My current lease vehicle is due for collection next week. I therefore need to insure both vehicles at the same time for a few days. That must be quite a common situation for customers who prefer to lease. "No" say OneCall. "We don't offer that. But here's a link on our site to a third-party temporary insurance provider." I tried that later and the link didn't work. I asked for a quote for the new vehicle, and for that, the agent sent me another link to obtain a quote for the new car based on a vehicle change. Following that link, the page advised that it couldn't help with my request. It told me to either contact Live Chat - I'd just done that - or call 01302 567820. I did and the line was closed for the day. As I say, not a very "platinum" experience. Rated two out of five because I didn't have to wait long for Live Chat - though the service by the agent named Chelsea was useless - and I've been a customer for a good few years. It's going to be easier to buy a new policy for the new car, and expire my current One Call policy when the current car goes back. Oh well, I did try.”

Helpful Report

Posted 2 years ago

“Needed to Change my vehicle on my insurance policy and was disappointed to find a company called one call doesn’t have a phone number to call to alter your policy. Was forced to use the online chat as my reg wouldn’t come up on the customer portal. Although Chloe on the chat was very good I found it would have been easier and quicker to do this over the phone.”

Helpful Report

Posted 2 years ago

“The assistance from RW9 was perfect, that is more than I can say for the website or Portal, I am beginning to regret taking out a new policy. The reason is, I have received an email informing me that my policy document is ready for viewing, when I sign in it states ...No active policies. I am still insured with one call, so why does it state this??”

Helpful Report

Posted 2 years ago

“I’ve no idea if the breakdown cover is any good as I didn’t use it but trying to get to speak to someone or solve my issue was a nightmare took me ages to get to the live chat as the system sends you around in circles and faqs are not broad enough to help. I understand the benefits to the company of all the computer based communication but the customers are very let down”

Helpful Report

Posted 2 years ago

“Impossible to find live chat on your site. Please advise.”

Helpful Report

Posted 2 years ago

“I contacted 4 times to change my policy as it is due to renew, but still not success 3 times by live chat and 1 by phone I have 2 policy need to change , finally only one is done after 4 time communicating and I keep loop to answer the same question . I sent 2 email to CS by email but no reply Now , the other policy is expired . It really waste of my time and very annoying”

Helpful Report

Posted 2 years ago

“Very difficult to sort out on line . No phone number. If it was a phone call it wouldn't have taken half the time. Not consumer friendly.”

Helpful Report

Posted 2 years ago

“Ref mi4 I was about to award Megan 5 stars in the review as she answered my query in seconds - stated that she had updated my account on the Portal complete with the missing document that I asked for - but when I logged on and downloaded my bundle of documents sadly the missing document was still missing. Maybe it will still make its way to my account and if so I will submit a new review. Can you help me here?”

Helpful Report

Posted 2 years ago

“Would be nice to speak to someone in person call me old fashioned but all that portal is a nightmare trued 8 time to send money with no joy then waited 40 mins for a key board chat as you can see I wasn’t to happy .”

Helpful Report

Posted 2 years ago

“I waited for about 1/2 hour (I was in position 45), and eventually I got through to Drew R (Merry Christmas dr9) who resolved the problem for me. I am told that it can take up to 72 hours to update the MID database.”

Helpful Report

Posted 2 years ago

“After a very painful conversation with a sales person, trying to explain why I was quoted 100 pounds more in one week eventually excepting a higher second quotation and have not even received any documentation. I will be canceling this insurance policy. Very unprofessional company.”

Helpful Report

Posted 2 years ago

“Prices and content of insurance is good, but trying to sort any form is issue or query is very difficult by having only online chat. Very disappointing to not be able to chat to anyone, hence the low review. Always a nightmare trying to sort plus it didn’t look like I got my £40 discount as an existing customer?”

Helpful Report

Posted 2 years ago

“Took too long on chat only to be told renewal will be in portal”

Helpful Report

Posted 2 years ago

One Call Insurance is rated 4.6 based on 392,940 reviews