One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,237 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,237 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I waist it wasn’t so expensive to change the address with only a little bit left on my policy”

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Posted 2 years ago

“A mistake was made on my insurance and it was impossible to sort out over an hour on my device”

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Posted 2 years ago

“Very frustrating web site chat very l laboured took to long!!”

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Posted 2 years ago

“Why can you not speak to a real person. I tried to do the online chat …. It took forever and the outcome was not what I wanted. The new premium quoted to change was over £100! And s brand new policy with Hastings was £101 for s full 12 months. My original had had 6 months left”

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Posted 2 years ago

“I needed to know a specific fact about my insurance. It related to whether I have 3rd party cover to tow trailers and caravans. I looked at my documents in my portal but could not confirm. I finally found a way to have a live chat but it was not easy to get this option up. Once I found this a response came very quickly so the live chat worked well but I saw no option to call or message a question. “I would like to ask a question about my insurance” is not one of the options.”

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Posted 2 years ago

“Would really like to speak to a person . As when I phone can't speak to anyone as they Don't pick the phone up”

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Posted 2 years ago

“One call name suggest you can call! Called all lines closed. So went on online portal which would save £15 on changing policy for new vehicle. However would not recognise new registration. So had to contact via live chat which cost £39 to change. Although she did give me the £15 off but still cost me £24 extra. The change of vehicle price changed during chat and the excess differed so that cost to get it back to what it was on existing insurance. The change cost me almost£150 which included £24 for your devices.. quite expensive I felt and took long time. Calling would have been so much easier”

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Posted 2 years ago

“Bully boy tactics.”

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Posted 2 years ago

“It took me well over 30 mins to get the answer to a simple question”

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Posted 2 years ago

“The two star review relates to the fact the entire One Call system is all but designed to totally frustrate people by making it VERY difficult to find a method of physically contacting anyone. If anyone is in any doubt about this statement, just ignore what appears to be a fake Trustpilot rating and read all the comments on their Facebook page. They ALL relate to the same subject of difficulty being able to contact OC. Why is the online chat link hidden via the Complaints page (entirely appropriate in one respect) and why is it not openly available to all on the front page of your web site..??!! The two stars are for the help once online.”

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Posted 2 years ago

“£24 for changing an address is not a service.”

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Posted 2 years ago

“An increase of premium from £22.91 per month to £36.16 is not good, so I shall be moving this car insurance away from One Call. Also there is no direct number to call and speak to a person in Doncaster, although the chat portal worked, I don't like it as the query regarding the increase in premiums could not be answered.”

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Posted 2 years ago

“Need to call on phone not every one has a computer or is confidant on them thinking of changing”

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Posted 2 years ago

“Awful to contact.”

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Posted 2 years ago

“Terrible to get to speak to someone was shocked the charge wanted to add”

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Posted 2 years ago

“when i go into my account a lapsed policy comes up i need the new policy to review having problems using a new password and my e-mail address”

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Posted 2 years ago

“Really hard to get hold of anyone you cannot talk to a person only live chat not really my scene ,would go with this company anymore”

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Posted 2 years ago

“I needed to add my son to my insurance. I followed the advice given by One Call and went online. After filling out all requested information I am told I need to go on Live Chat. After waiting for ages I enter into a chat with someone called Alex. After a short while the chat finished abruptly and I got told to contact One Call via a phone number provided. I eventually talk to a young man who was able to sort me out. Why then was I directed to the wrong place not once but twice? Sort yourselves out or you will lose a loyal customer. Awful experience. Shocking customer service.”

Helpful Report

Posted 2 years ago

“I took out car insurance in July 2022. I needed to access my account as I am changing vehicle next week, 12 Ocober and wanted to get new quote for comparison purposes. Having entered my signing in details, it came up "Policy currently in the process of being set up ... you are not insured until documents appear here"! so could not access any information. However, payments have been taken from my bank account. The "Chat to Agent" symbol was nowhere to be seen so I spent over an hour trying to find a way to speak to someone. In desperation I decided to go to "Make a complaint" and eventually had a live chat with Jason F (JF1) who was extremely helpful. To remedy the problem of not having access to my portal Jason got me to change my login details using my mobile phone. Just looking on this page at the review ratings, it comes up with 4.4 under the heading of Customer Service, including telephone, live chat and email. Telephone? Email? - nowhere could I find a phone number except a claims line and nowhere could I find an email address. So very unsatisfactory. I am 73 years of age and found this experience very stressful. I am seriously thinking of cancelling the policy but Jason has quoted me £68 to do so which I find excessive. I also note that under the heading Cancellations & Refunds, the process is marked as "difficult".”

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Posted 2 years ago

“Ni téléphone communication. No confirmation that payment has been received. Asked to wait with system freezing. Expensive admin for poor service. Disappointed. Please send confirmation of payment!”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 393,237 reviews