One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,383 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

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4.6

Based on 393,383 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Had some details too complicated to put on chat, so I got some help but not as much info as I wanted. Why can't I talk to a person, the chat system is slow and cumbersome and there are long periods of nothing in between exchanges. Next time I'll insure with a company who have a person available by phone.”

Helpful Report

Posted 2 years ago

“The wait for the chat was too long and One Call need to address this as you do some things on the Portal and cannot phone 5* goes to the HM8 who dealt with the query with efficiency and speed”

Helpful Report

Posted 2 years ago

“Cannot get in touch with them by phone or live chat to tell them they have wrong details for change of vehicle. The registration number is totally wrong, don't know where they got it from.”

Helpful Report

Posted 2 years ago

“Trying to change details of my policy online is extremely difficult to do. There is no link that takes me to the live chat system. All links that are sent out via email do not work and after just spent nearly an hour on a live chat the policy documents have not been updated after being charged £39. There is no number on the website to contact for such a simple change.”

Helpful Report

Posted 2 years ago

“Well after being a customer for many years a platinum one. Now iv changed jobs not anymore.. well think you just lost a customer as going get quote much cheaper. Will say the folk I spoke to were very nice bar getting cut off once. No such thing as a loyal customer”

Helpful Report

Posted 2 years ago

“Got an insurance for my car great price didn't realise I couldn't speak to anyone only on chat lines through a porthole unless I was in an accident or claiming. Because I didn't put my driving licence or my wifes details in for the insurer to check i got the insurance paper work with a random date which was the same for us both so cost me £39 to amend the policy even though it's still in the cooling period .I was going to insure my wife's car when its due to be renewed and get other insurance cover with your company but will stick to just my car as I feel liked I have been falsely duped into paying more out as a new customer found it not very good at all .”

Helpful Report

Posted 2 years ago

“Very difficult to get in touch to speak with anybody and very difficult to find live chat on the site. Although Courtney on chat was very helpful.”

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Posted 2 years ago

“Hard work, I wanted to talk to someone, but it wasn’t possible”

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Posted 2 years ago

“I would give the man who dealt with my policy 5 stars. It was a difficult stressful time trying to sort out the policy, but he did his best to sort it out . I was very happy with the way he dealt with it. However the onecall insurance is very difficult to access as everything is online and if there is a problem it extremely difficult to speak to somebody in person. That is the reason for only two stars.”

Helpful Report

Posted 2 years ago

“The chat session has problems. 1 there is o obvious link on portatal page. Although message when dialing customer help says there is. I don't believe the chat session answered y question.”

Helpful Report

Posted 2 years ago

“A ONE CALL CLIENT FOR A VERY LONG TIME. WHAT SHOULD HAVE BEEN A STRAIGHT FORWARD REQUEST TO AMEND A POLICY, ENDED UP WITH A 90 MINUTE "LIVE ONLINE CHAT" AND 30 MINUTE TELEPHONE CALL WITH A RESPONSE OF "WELL I CAN'T HELP, YOU'LL HAVE TO CALL ANOTHER NUMBER". POOR ONE-CALL. YOU USED TO BE ON THE BALL.”

Helpful Report

Posted 2 years ago

“I would prefer to Speak with someone on the phone instead of having a live chat My problem would be sorted out much more quicker and less hassle”

Helpful Report

Posted 2 years ago

“The Live Chat process took 40 minutes to review a renewal quote.”

Helpful Report

Posted 2 years ago

“I am disappointed that there was nothing on my Portal to cancel or notify One Call I do not have the car anymore. The website has a box to click then what opens again is of no help. The telephone No. no longer works and I had to wait online to get my chat answered. NOT HAPPY”

Helpful Report

Posted 2 years ago

“The operator JF3 was very helpful, I have no complaints about them. My complaint is with you cancellation fees & not actually being able to speak to someone .”

Helpful Report

Posted 2 years ago

“Your portal did not hold details of the model I sought a quotation for. Your chat worker tried to assist but was unable to provide a quotation without a registration number which I do not have as I have not received the new vehicle yet. Other insurers' portals were able to correctly identified the model and to provide quotations.”

Helpful Report

Posted 2 years ago

“I have a one call motoring policy with one call and wished to take out a home insurance policy as well. I got my quote online with compare the market and tried to proceed with the purchase of the policy, I the spent more than two hours trying to contact one call ,trying on line, telephone (none telephone contact available with one call) and via online chat, not available, had to go with other company at a greater expense, find all methods of contacting one call almost impossible,, I wonder how I would fare if I needed your help with something covered by any policy I hold with you. Not very well following previous experience. I will look to drop one call when my other held policy comes up for renewal...My advice yo any One call policy holders ,,,,,take time to check how long it takes to make contactBEFORE YOu NEED THEM.”

Helpful Report

Posted 2 years ago

“I have had a very rocky start. Having gone with you guys and finding all sorted then receive a text message to say my insurance will be cancelled if I don’t get in touch. Please could you review this. An email or text message with more detail would stop customers panicking. If you had emailed to say the original driving licence check did not go through or the no claims form needs adjusting I would not have stressed. Then being stuck in a queue for live chat and not be able to talk over phone is awful! Then having to re join several chat queues to be sent to right department was more Stressful. When I finally got through and some one managed to sort it in total took me three hours!!! I had to then lose my place in the queue to contact my other insurance company to then join another queue to finally get it sorted. Please could you make the portal send notifications to you to alert you if you do need to send further info. I had no previous contact only the text to sat your insurance will be cancelled if you do not contact us. Crazy!! You need to re think customer service big time. Yes it’s cheaper doing on WiFi chat but most of us would like the option of talking to some one. I’m hoping this is it and the rest of my year with you guys will be smooth but have to say am dreading have ti get in contact with you guys even for some thing little as nothing is simple or quick. Please re think you customer service other wise you won’t keep your customers long term.”

Helpful Report

Posted 2 years ago

“Main complaint is that there is no phone number to call if you need to make an enquiry. There is a chat line, but even that is difficult to find unless you go down the "complaints" route. Very inconvenient and it took me over 20 minutes to find the chat. In the end I just decided to make a complaint and there I found it. Having no phone number is extremely inconvenient and tiresome. All insurers MUST have a contact number whkch customers can call.”

Helpful Report

Posted 2 years ago

“The first year with One Call was great. Competitive price, great service (although I never made a claim). At renewal, the quote was very unclear. It seemed like I was being steamrolled into a 'premiun service'. I HAD to call them to resolve/understand. My current policy was no longer available. The annual increase was from £198 to £280. A 40% increase!! The additional benefits were insignifiicant eg EU driving cover increased from 90 to 365 days - how many people drive abroad for more than 90 days pa? So I'm shopping around, again, again. Doesn't any insurer VALUE LOYALTY?”

Helpful Report

Posted 2 years ago

One Call Insurance is rated 4.6 based on 393,383 reviews