One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,415 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,415 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very helpful and sorted my query”

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Posted 2 years ago

“45 minutes to change an address via CHAT , not impressed”

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Posted 2 years ago

“Very long wait to speak to an operator”

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Posted 2 years ago

“Got through to the wrong dept after 15 minutes was told to hold and they would connect me. after a few minutes was told there was systems issues. I asked if I could telephone and was told there was no charge but wasn't told the lines were closed after 4 pm. Tried again to chat with the home insurance team and the chat wouldn't activate. So will now have to wait until tomorrow to telephone”

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Posted 2 years ago

“just had a very long on- line chat 1 hour plus following a very long wait as 8th in the queue. premium was improved, but insurance cover was nearly reduced significantly !!!. I thought a renewal was exactly that, the same as you had last year, I found it all to be an extremely unwelcome situation. It was resolved but will look to improve the whole procedure next year.”

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Posted 2 years ago

“The person on chat live would not even consider discussing the renewal price for change of vehicle considering being a loyal customer whilst other sites were cheaper... Disappointed”

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Posted 2 years ago

“Just trying to tell the agent I was getting this it's not secure message on a android mobile , I asked for an email to send this screenshot in so your IT people can review , agent did no comply , as you know people are on the road , not at home , using mobile that won't connect would not be great”

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Posted 2 years ago

“Kept on hold for 20 mins, only wanted to amend renewal with business use but ended up spending 2 hrs from initial contact to end product, very frustrating at times, happy with Callum who I was eventually dealing with after Charlie H disappeared and with the end quote, sadly I will never get the 2 hrs sat on down back.”

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Posted 2 years ago

“After trying to talk to someone for 1 hour and 30 mins i was ready to cancel my policy. Finally got a member of staff on Chat called DL4 to amend my policy. He was very helpful but your IT systems are not good enough. Also the phone numbers on my policy for customer service etc are not in action. Lots of things need updating !!!!”

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Posted 2 years ago

“I was unable to amend my policy online. Also i had an additional cost and the admin fee was high. I have been with one call for a number of years and there was no loyalty reward.”

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Posted 2 years ago

“I can’t speak highly enough of the live chat operatives, but when you have a difficult enquiry to deal with. I was left feeling disappointed that there didn’t appear to be the option to speak with a representative. I was going to buy my insurance, but think under the circumstances I will look elsewhere and see what other insurers can offer.”

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Posted 2 years ago

“HP1. Ok but uploading to portal is ok but we don't all have WiFi in our houses or printing facilities.I will have to go to a public library to print. We also don't all have smartphones. M.Mulloy”

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Posted 2 years ago

“Unreasonable performance, lack of information, and notification ,and personal touch and no access to a actual person and the fact everything is done online and can never get through and speak to any one .”

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Posted 2 years ago

“I dislike most comms methods. But when you have an emergency I would prefer to talk to someone and then follow up in written form. I am slightly challenged with written communication and in a poor comms area, so at a disadvantage with leads to a very stressful situation. I do not believe a total reliance on IT is useful as what happens when such communication methods go down? Also the conversation I was having ended before I had submitted all my enquiries, (probably because I need more time to write and check before submission). The documents that were not showing on my account now are, so that’s good. But that still does not answer the other questions. I also believe I was waiting the same amount of time for the live feed as hanging on the telephone, so not really a great time saver. Plus where are these written communications records kept, to state either party has advised the other, which you can keep with an e-Mail. Otherwise OK.”

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Posted 2 years ago

“Mk5 she was lovely and very good at her job One call insurance sucks! Would never pick them again”

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Posted 2 years ago

“Not very helpful. Hard to get hold of. Can’t speak to anybody. All on line. They give you links to follow which never hope”

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Posted 2 years ago

“Can't insure my daughter who is registered disabled and needs a car. Has no issue driving her mothers but can't insure her on mine. Sad.”

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Posted 2 years ago

“Customer service agent was fine but they really do need to sort out their means of communication. Phone numbers and calling hours advertised on letters and website are wrong. It was very difficult to get through to anyone. We chat facility just didn't work at all ony browser. Had to change to a different one and even then when the popup loaded, it just had a spinning wheel with no sign of progress. Why use a popup? Just have a webpage that works FFS!”

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Posted 2 years ago

“First time on your site there's a lot more to it on other sites I've been on but got there in the end being the age I am not as bright as most”

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Posted 2 years ago

“Slow to respond and quick to transfer to queues. Twice transferred to quested of 70+”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 393,415 reviews