One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 424,597 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 424,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I needed to replace my van ,so i wanted a quote to replace my existing policy with a new one , or upgrade my current one , I spoke with FS7 , who guided me through the whole process with ease. He was extremely knowledgeable as to what was available , as near to my existing policy. The whole proces was completed in about 20 mins. Again many thanks to FS7 , a credit to your company.”

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Posted 1 month ago

“Excellent, efficient service from BB7”

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Posted 1 month ago

“Lg3 was great. Helpful and kind”

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Posted 1 month ago

“ME8 was extremely helpful and courteous whilst ensuring my insurance details were uploaded correctly. AW1 made sure my insurance policy covered my motorbike in the new home we are moving into. thank you both sincerely.”

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Posted 1 month ago

“Very helpful agent , very knowledgeable and gave me options TW7”

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Posted 1 month ago

“ir2 was very professional and helped me with my enquiries. I was going to cancel my policy, but Ilana sorted things for me.”

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Posted 1 month ago

“LD7 was very helpful with the set up of our policy”

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Posted 1 month ago

“Very quick and helpfull. Sorted in no time by maddison e (me8). Thank you.”

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Posted 1 month ago

“This review is purely for agent SW1! I am so thankful to Szymon as he has helped me so much today I had 101 questions but Szymon answered each one without getting frustrated. I came into this chat very annoyed as the previous 2 agents kept passing me around but Szymon is a gem in the company who helped me with my 101 questions very calmly and answering each one thoroughly he deserves a promotion!!”

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Posted 1 month ago

“username JF3 really helpful and clear”

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Posted 1 month ago

“Very good service Needed to change over drivers and KT1 helped very efficiently and easy through process and got a requote which was cheaper. Win/Win”

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Posted 1 month ago

“I used live chat for assistance with a payment issue. Assistant ME8 helped me. She was very helpful and sorted my issue out with ease. I am very impressed with your customer service! Thank you 😊”

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Posted 1 month ago

“Fs2 was really helpful over the phone today.”

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Posted 1 month ago

“Very helpful. EK2 helped me with a NCD query I had and resolved it quickly.”

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Posted 1 month ago

“SM5 was great, provided a solution in a flash.”

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Posted 1 month ago

“TM7 was Efficiant, Polite + Helpful !!!!!”

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Posted 1 month ago

“The advisor EW9 was very helpful with my query, his replies assured me that everything was being processed Thank you”

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Posted 1 month ago

“Sm2 sarah was amazing thank you”

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Posted 1 month ago

“Trying to be organised, I renewed my car insurance in advance of the renewal date. The process was simple using the Live Chat but when I went back into the customer portal later the same day it showed that my current policy had 'lapsed'. This was worrying considering I still had 26 days until the new policy came into effect. I had to use Live Chat again to resolve my concerns - although the problem was resolved, this was very time consuming.”

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Posted 1 month ago

“Great service by IS1. She was able to provide me with information that I was unsure about which reassured me that the car insurance was the right one for me.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 424,597 reviews