One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,560 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick service”

Helpful Report

Posted 4 weeks ago

“Adam AD7 was very helpful in securing a much more favourable renewal price for my home contents insurance. Great result for a short chat.”

Helpful Report

Posted 4 weeks ago

“Clear professional advice made me feel better understanding of what we were dealing with Leanne Warren”

Helpful Report

Posted 4 weeks ago

“I was looking to renew our car insurance policy and spoke with Leanne LE6.leanne Warren-leb, she was extremely polite and very patient with me, as I am slightly hard of hearing. Leanne was able to offer me a much more competitive renewal premium which I accepted after shopping around, this is my 3rd year running with One Call insurance. It was refreshing to talk to a person that was both helpful and very nice with helping me with our Car insurance renewal. I hope to call her again next year. Thank you Leanne, your doing a great job, please continue to offer such good service!”

Helpful Report

Posted 4 weeks ago

“I accidently bought 2 insurances, Jessica JO1 was very helpful & understanding. Got the error fixed.”

Helpful Report

Posted 4 weeks ago

“I needed help to change my direct debit date, customer service agent RW2 was absolutely brilliant helping me get that changed, the process was quick and very helpful, questions were to the point and reactions very good, it was a pleasure dealing with agent RW2”

Helpful Report

Posted 4 weeks ago

“Spoke with Harry HP1 who was very efficient and friendly - 5 stars all the way! He advised that another department would be in touch regarding my changes within 30 minutes. This never happened - no confirmation, no text, no links sent to e-mail. Tried phoning today, but no customer service on Saturdays (although the website says it does). I basically drove about yesterday not knowing if I had insurance or not.......Absolutely woeful customer service!”

Helpful Report

Posted 4 weeks ago

“I had reason to get in contact during to receiving a meter that my Policy was cancelled due to the fact that I had changed my address . Fortunately SM2 put me at ease and investigated and reassured me that my Policy was as normal . Thank goodness for that”

Helpful Report

Posted 4 weeks ago

“ET3 who I dealt with today gave me a better price and was very very patient with me. I think she deserves at least 5 stars. She was very pleasant too and very helpful”

Helpful Report

Posted 4 weeks ago

“AE1. Allen got me a bit of a better price, didn’t budge with fees but patient and friendly nevertheless. *** Be aware - you get 14 day cooling off period but they still want £35 fees for pressing a button. Tip- TURN OFF auto renewal otherwise you will be hit with a charge if you find a better price next time!”

Helpful Report

Posted 4 weeks ago

“lN1 gave me a great new renewal price and was very helpful . I’m very happy and will stay another year”

Helpful Report

Posted 4 weeks ago

“Agent Ei1 was helpful and assisted Me quickly and efficiently. Thank you Ellie.”

Helpful Report

Posted 4 weeks ago

“Was so easy to do the change over of my car. The live chat who delt with my new policy explained everything in laymen terms and was so much easier than phoning! Thankyou again.”

Helpful Report

Posted 4 weeks ago

“I made an amendment to my policy through the portal, as directed, at the end of which I was advised that I had to use 'live chat ' to complete. I was 18th in the queue but waited until I reached 1st in the queue, a very long wait. Then a message said chat had ended and did I want a transcript........ Eventually, over an hour since I started, I spoke to Jack, a human, who was very helpful and sorted my issue.”

Helpful Report

Posted 4 weeks ago

“Managed to make dinner before I actually got through to someone. JA1 was spot on and got everything sorted for me”

Helpful Report

Posted 4 weeks ago

“Ref Rw2 :- Becca w was a great help answered all my enquiries thank you becca your help was much appreciated”

Helpful Report

Posted 4 weeks ago

“We spoke to Liam Haycox today and it was one of the most pleasant calls to a call centre we have had. Liam called back as promised and sorted out the policy.”

Helpful Report

Posted 4 weeks ago

“First time I have used the live chat Harry was really helpful and I am more than satisfied with with the way he handled my request Ref HP1”

Helpful Report

Posted 4 weeks ago

“CH5 did a good job to ensure that One Call kept my business at renewal date.”

Helpful Report

Posted 4 weeks ago

“KT7... Was extremely helpful. Nothing was to much trouble. Clear and concise whilst dealing with my quote and renewal. She's a credit to One Call insurance.”

Helpful Report

Posted 4 weeks ago

One Call Insurance is rated 4.6 based on 400,560 reviews