One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,561 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thomas (TD1) was super helpful and sorted my renewal out after my portal renewal was quite frankly, obscene. Customer service is great once you get an agent. Wait times for an agent to chat to are woeful. Dont start a chat without plenty of spare time and a cup of tea.”

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Posted 4 weeks ago

“VERY HELPFUL”

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Posted 4 weeks ago

“CH5 (Charlie) was very quick to help me out”

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Posted 4 weeks ago

“I spoke to ET3 today she was very helpful she managed to save me money on my renewal of my home insurance. ET3 went into all the details of the policy she is a credit to your company. Would not hesitate to use your company again Thanks ET3”

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Posted 4 weeks ago

“JW5 Prompt and professional service , saved £80 on last years insurance, delighted with service received in chat .”

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Posted 4 weeks ago

“SK3 (Sian) was extremely helpful listened to my concerns and took information offering relevant and useful cover for my needs. My end quote was both acceptable and the cover offered fulfilled all of my needs. deserving more recognition than i can effectively give here!”

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Posted 4 weeks ago

“SK3 helped me change my car insurance.”

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Posted 4 weeks ago

“Great service”

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Posted 4 weeks ago

“Contacted gm2 for insurance quote and was pleasantly surprised with the price and service I received. Thank you”

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Posted 4 weeks ago

“EK2 was really helpful. She helped me upload my license check and get onto my app! Really good customer service 😊”

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Posted 4 weeks ago

“Other than a waiting time for an agent to be available (it was at peak time), the process was very smooth and the agent Keira (KT1) was very pleasant and efficiently helpful in resolving my query.”

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Posted 4 weeks ago

“Took a while but I finally got my car insurance cover”

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Posted 4 weeks ago

“Quick efficient staff. Only issue wait time on chat and kept getting logged out as inactivity”

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Posted 4 weeks ago

“Thx JS4 good communication”

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Posted 4 weeks ago

“Chatted with agent RW2 re change of registration number for my vehicle and all the necessary process was completed in a very speedy and efficient manner. Thank you.”

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Posted 4 weeks ago

“SS9 was very fast and efficient”

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Posted 4 weeks ago

“One call representative Megan was really helpful with a policy cancellation, she managed to get a better deal for my policy which kept me as a One Call customer”

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Posted 4 weeks ago

“EK4 was really helpful thank you so much”

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Posted 4 weeks ago

“Very comprehensive and friendly help from CH5. He was able to expain all aspects to answer my queries and retain my business which must be very important. Thank you CH5”

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Posted 4 weeks ago

“SS9 (Stevie) was brilliant and made the renewal go smoothly!”

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Posted 4 weeks ago

One Call Insurance is rated 4.6 based on 400,561 reviews