One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 424,599 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 424,599 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The agent LH5 was very patient and professional in listening to my concerns with the additional changes being requested by the underwriter and the charges to make changes. The changes were not requested by the policy holder. A very calm individual with good patience and convincing abilities.”

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Posted 1 month ago

“Thank you to HM1 who helped me amend my car insurance on the live chat today with One Call insurance very helpful and efficient”

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Posted 1 month ago

“I was helped today by JT3 who was very pleasant and helpfull. Uk and european breakdown easily added and all questions answered Nice and easy Many thanks”

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Posted 1 month ago

“I would prefer to be able to speak with a real person and I had to wait quite a while for the agent but she was very good and answered everything I needed to ask . The 5 stars is for her customer service , not the actual service . Her agent ID is SM2”

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Posted 1 month ago

“I am already a customer. Today I contacted One Call via your customer service centre. As I have sold my car I needed to inform you of this and complete insurance for my new car. Patrycja pe2 was very helpful and soon explained the process. It was a great experience sorted out quickly and efficiently. One slight downside, I had previously tried several times to access the website via the customer portal and was unable to do so. I think many older customers would also find it difficult. Friendly customer service from a real person beats online chat with Ai anyday”

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Posted 1 month ago

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Posted 1 month ago

“Excellent service and quick responses to my query; thanks to Becca who I liased with”

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Posted 1 month ago

“My enquiry was dealt with by Vienna..I was looking for confirmation of insurance and Direct debit payment date.. dealt with quicky and professionally and all confirmed....thank you Vienna”

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Posted 1 month ago

“Niall (NE1) was very helpful and was able to quickly action the additional cover”

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Posted 1 month ago

“Just changed my car policy and the help i got from BG3 was 5 star Thank you”

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Posted 1 month ago

“Helpful and professional”

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Posted 1 month ago

“Easy to deal with and quick response”

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Posted 1 month ago

“I have dealt with SS9 today who has been patient, responsive, clear, helpful, and talked me through all the questions that needed clarity. Highly recommended!”

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Posted 1 month ago

“Gf1 was very helpful to accommodate my requests”

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Posted 1 month ago

“I recieved a letter/charge for incorrect NCD declared when opening my policy. I spoke with CM1 who assisted with me uploading the evidence as required and he cancelled the charge put on my account there and then once he saw that it was indeed correct. This was done professionally and speedily which was greatly appreciated”

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Posted 1 month ago

“Excellent customer service, efficient, helpful and knowledgeable. gave me a cheaper quote than elsewhere (not the cheapest) but by far the best quality and additional services. Very pleased -with service and policy. Agent username was AM3.”

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Posted 1 month ago

“Great insurance company who are so helpful, BG3 Bethany is so helpful and a credit to the company.”

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Posted 1 month ago

“the lady was very helpfull and was not pushy and explained every thing to my satisfaction”

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Posted 1 month ago

“faye sorted my breakdown cover out in mins great service thx u”

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Posted 1 month ago

“SB8 was very helpful and qui k to answer my query re insurance”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 424,599 reviews