One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 410,104 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 410,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great service from KB2 yesterday on the Live Chat. Had more than one change to make on my policy but was unsure how to do from portal. She did all the changes for me but only charged admin fee as if I'd done it myself.”

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Posted 1 month ago

“Agent on the chat app of the portal was very quick and effective in responding to my enquiry and providing a solution immediately in the form of a competitive rate. It's seldom I give 5 out of 5 stars but this time OneCall and their rep earned it.”

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Posted 1 month ago

“David was absolutely fantastic help thankyou”

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Posted 1 month ago

“Excellent customer service always available and always chatting to humans and not AI 's on the live chat.”

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Posted 1 month ago

“The Portal is great and very efficient”

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Posted 1 month ago

“Quick service. Thank you!”

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Posted 1 month ago

“KT7 (Kadie T) was so helpful and knowledgeable and sorted my insurance issue in about 2 mins. KT7 is a credit to One Call.”

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Posted 1 month ago

“TJ2 Very helpful, thank you”

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Posted 1 month ago

“Helped me get into my account was patient and clear”

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Posted 1 month ago

“Great service and quick response from ET1”

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Posted 1 month ago

“Jack [JA7] has just processed the cancellation of my policy as I have stopped driving. Thank you so much Jack for the your efficient handling of this request. I have always been very satisfied with One Calls service and my husband will request a quote from you in the New Year when his car insurance becomes due.”

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Posted 1 month ago

“My renewel was due and I had 2 prices which I didn't understand. I had a conversation with KY7 and it was all sorted for me.”

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Posted 1 month ago

“Queue moved quickly and issued dealt with in less than 10 minutes. Thank you Chloe E.”

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Posted 1 month ago

“Kadie (KT7)was extremely helpful and provided a very quick and professional service. It was very easy to adjust my home insurance and was given a very competitive price which beat all of the competitors quotes. Well done Kadie.”

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Posted 1 month ago

“OC3 was very helpful and responsive. I was given the information I was looking for quickly and politely”

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Posted 1 month ago

“OC3 - Oliver was very quick and helpful and sorted my query out. Well done, Oliver and thanks for your help particularly understanding that I also wanted paper form docs posted.”

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Posted 1 month ago

“Very helpful and patient with me x”

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Posted 1 month ago

“KT7 at one call was very helpfull, quick and profesional. Very easy to set up my home insurance at a competative price”

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Posted 1 month ago

“Chloe was quick, polite and very helpful :-)”

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Posted 1 month ago

“MG9 - professionally dealt with my enquiry”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 410,104 reviews