One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 424,619 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 424,619 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had some questions about my home insurance renewal and I spoke to KT7 who was able to answer all my questions quickly and clearly. KT7 was then able process the renew for as we spoke - 5-star service.”

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Posted 1 month ago

“LD7 answered my questions very professionally and while the answered were not what I wanted to hear I thought the service was good and I feel happier with an on line chat as apposed to speaking live as I have time to consider the conversation.”

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Posted 1 month ago

“Excellent service. Was in a car accident last year - contact was easy via phone, helpful and professional staff. Renewal price very good! Thank you Jenny.”

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Posted 1 month ago

“BC5, was most helpful whilst I changed my car insurance policy using the livechat”

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Posted 1 month ago

“excellent help from your team member sp6,shanice”

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Posted 1 month ago

“SB8 Very polite and quick in sorting out my small problem. Very helpful.”

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Posted 1 month ago

“GF1 impeccable service. Helped with my issue with my new policy and very informative.”

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Posted 1 month ago

“Great outcome with user HM1 - thanks for the quick turnaround”

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Posted 1 month ago

“Your representative (JG4) was very helpful and answered all my questions in a very knowledgeable and professional manner. It is not often during a live chat, that you get the feeling you are chatting with a real person but today, I felt we were in the same room. Great example of customer service.”

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Posted 1 month ago

“Quick question answered without lots of questions with agent ps1”

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Posted 1 month ago

“PS1 was easy to deal with and very helpful”

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Posted 1 month ago

“Chat with operator was prompt and helpful and easy . The only problem I had was getting through to my portal I am not very good with doing this over the phone via chat I would much prefer to speak to real person”

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Posted 1 month ago

“I used the web chat to change my policy which was quick and easy Thank you to JC1 for your help”

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Posted 1 month ago

“Spoke with ji9 very help full”

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Posted 1 month ago

“I was processed with by user MB9. Everything I needed to discuss was dealt with very satisfactorily. Happy with the outcome and the service provided. The only negative for me was that I had a long wait before the chat was opened which was out of the operators control. Need more operators!!!”

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Posted 1 month ago

“ET1 was so helpful with my enquiry. Provided me with the details so quickly.”

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Posted 1 month ago

“SB8 was very helpful and solved my issue”

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Posted 1 month ago

“EK2 was excellent with a problem I had with the transfer of my insurance to another car, with being a member of the older generation she explained everything so I understood in a polite manner Thankyou.”

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Posted 1 month ago

“FS7 was very pleasant and efficient in what was required. I would not mind contacting him again regarding any future quotes for any of my cars. If you introduce any multi car deals, please give me a call or send an email. Thanking you Ron”

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Posted 1 month ago

“Jodie (JG4) answered my questions quickly and clearly. I appreciate that.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 424,619 reviews