One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,563 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,563 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Online chat with KT7 allowed me to revise my policy and reduce the cost considerably. I was given all the information I needed to carry out the changes.”

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Posted 4 weeks ago

“Kit1 was so very helpful I couldn’t fault her”

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Posted 4 weeks ago

“ML2, Megan F was very efficient and helpful when I had made an error trying to sort out my renewal. She looked at what I had done quickly and efficiently and corrected the problem for me. It was a very slick experience and great customer service. This is the reason I dont bother to look to see if there are cheaper providers at renewal time, the excellent customer service is a massive plus in the things I consider. Well done ML2 and thank you.”

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Posted 4 weeks ago

“I dealt with operator JF3, nothing was too much trouble for her, guided me thru every question I asked , definitely 10/10 ,.highly recommended”

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Posted 4 weeks ago

“Apart from the long wait, service was very good from Sarah M. Your software was not as easy to get around as I only wanted to change my address. I had to change it on the Chat box and it instructed me that changes could only be made once I had talked to an Agent. Defeats the object of doing it online, Having worked with software most of my working time, I would suggest that when a policy is brought up that changes should be made at that window (with an Edit window).”

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Posted 4 weeks ago

“I had a problem retrieving policy documents and chatted to Adam who was absolutely wonderful with endless patience, which he needed dealing with me, and sorted my problem in no time. Thank you Adam.”

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Posted 4 weeks ago

“Would be better if thd best quote was sent out first of all. However spoke to Lauryn H (LH1) via chat and got a much better deal. She dealt with it quickly and professionally and I have stayed another year.”

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Posted 4 weeks ago

“Jw5 was top notch very helpful and quick top bloke Jacob 😎”

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Posted 4 weeks ago

“was worried about my policy cancelling due to financial hardship and so i went on live chat, spoke with George (GB3) who was really quick to help me get my issue sorted. very thankful.”

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Posted 4 weeks ago

“Really helpful insurance company and great customer service 👍”

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Posted 4 weeks ago

“LE6.Leanne Warren-le6 was a great help. Explained everything to me and gave me the best deal.”

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Posted 4 weeks ago

“ET3 Thankyou for helping me with my renewal. The lady was very helpful and understanding of the high price asked for my renewal. I was preparing to cancel but she said she would look and see if she could help. She did! I was very pleased with the understanding of my situation and as I am older now find it difficult to sort these things out. Thankyou!”

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Posted 4 weeks ago

“I'd just like to say that LE6.Leanne Warren-le6 was the person who helped me to get my problem with my insurance sorted out. Once I explained the problem she gave me two options and in just a few minutes everything was sorted. She was very efficient and dealt with me in a polite and curteous manner, I wish all reps were as good as she was. Regards,”

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Posted 1 month ago

“Thank you KH2 for your call today it was most helpful. I think I got a good deal with you today. Very happy with your help. And keelan you were so helpful , and polite. The company should give you a pay rise your lovely. Thank you very much for everything. Xxx”

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Posted 1 month ago

“LE6.Leanne Warren-le6 was absolutely brilliant. She answered all my queries and assisted with my renewal. Thank you”

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Posted 1 month ago

“Spent a week trying to get my insurance docs having paid and still not working. All their texts and emails contain links that say page unavailable. Don’t answer the phone. Emails unmonitored, live chat “ you are number 32 in the queue etc” Finally reassured on 5 th chat effort and emailed with a link, but that doesn’t work either. Extraordinary.”

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Posted 1 month ago

“The price was unbeatable by a significant amount, and the chat operators are really helpful, however on reviewing the documentation less than 24hrs after buying the policy, I noticed a number of mistakes and contacted them immediately using the online chat. I know that the mistakes were not on the quote form I filled in. After making the changes, I was told I would need to pay an additional £10 - absolutely preposterous for what can only be a system or admin error and not one on my part. When I challenged and I asked to cancel the policy, the point the person I was chatting with agreed to waive that charge. My advice - double check all the detail in the documents, these errors could lead to you not being insured.”

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Posted 1 month ago

“Call handler er5 was excellent. Responsive and explained things clearly. Would recommend.”

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Posted 1 month ago

“GM2 helpful and given good advice”

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Posted 1 month ago

“I found GM2 to be most helpful polite + patient”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 400,563 reviews