One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,560 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very pleased with this company and helped me change my car insurance how I wanted it”

Helpful Report

Posted 4 weeks ago

“SM2 was brilliant and really helpful with me changing my car insurance from my old to new car.”

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Posted 4 weeks ago

“JH7 helped with all my enquiries, answered them fully”

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Posted 4 weeks ago

“LN1 excellent service very helpful. Thankyou”

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Posted 4 weeks ago

“JF2 was very helpful today changing the registration on my vehicle. She was very efficient .”

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Posted 4 weeks ago

“Kirstin KN2 was super helpful and very friendly. I was struggling to find the info I needed online, but Kirstin gave me the info I needed right away. Very pleased with the service. All the staff here is very friendly and knowledgeable.”

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Posted 4 weeks ago

“Great helpful customer service, thank you”

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Posted 4 weeks ago

“Adding a driver to the policy was easy via chat. The agent GB3 was helpful & direct, I can not fault the agent. The only issue I would raise was that I had completed all the details on the portal before contacting the agent and the portal advised that it was unable to provide a quote at that time, which is why I had to go through the agent, which then meant I was charged an admin fee. The agent asked me to confirm if all the details were correct which I did so no further information was required from myself to be input. Logically its not my fault if the portal didn't provide the quote so I'm not sure why the admin fee was not waived.”

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Posted 4 weeks ago

“Onecall gave me a competitive renewal when I asked for a price match. The webchat was an efficient, fast service thanks to AD7 ( if only all webchats could be like this) Thanks AD7.”

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Posted 4 weeks ago

“I just want to leave a review for Sarah SM2 just to say thank you so much for her help she was really helpful having had a couple of bad experiences with other agent she was great thank you Sarah again for you help”

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Posted 4 weeks ago

“Just renewed my car insurance. I had looked at other quotes and thought had found cheaper however with call handler Williams help and advise realised certain services were excluded so not as good at first glance”

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Posted 4 weeks ago

“Spoke to Adam AD7...great service, sorted my query very quickly”

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Posted 4 weeks ago

“LG3 was extremely helpful, quick and efficient”

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Posted 4 weeks ago

“Amazing service from Becca W. 5 stars for this woman”

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Posted 4 weeks ago

“The customer service agent i dealt with was very clear and polite regarding my issue”

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Posted 4 weeks ago

“LN1 was extremely helpful. Good luck to LN1 in the competition.”

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Posted 4 weeks ago

“Used the live chat and em4 was able to quickly sort out my query. Hardly amy wait and very easy to use”

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Posted 4 weeks ago

“AD7 Adam was really professional and helped me sort out my payment details that I had incorrectly entered when renewing my policy”

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Posted 4 weeks ago

“It was time consuming but Leon did what I needed and was very courteous.”

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Posted 4 weeks ago

“Changed my vehicle policy today and ET1 was extremely helpful. Very pleased with the quote and service , thanks!”

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Posted 4 weeks ago

One Call Insurance is rated 4.6 based on 400,560 reviews