One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,740 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,740 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quite frankly, charging £24 to change an address online is pure profiteering. The only good thing was that your webchat team advised me to do it through the portal otherwise it would have been £39!!”

Helpful Report

Posted 4 years ago

“Not very helpful on chat when I wanted-to change my car insurance to another car”

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Posted 4 years ago

“Not the best service. Could not call to discuss so spent twice as much time typing to the chat service which was hard work. At the end they couldn't do a change of vehicle, nightmare really”

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Posted 4 years ago

“Lack of ability to speak with someone in call centre so instead spent an hour and a half on live chat to potentially change car on my policy - cost to do so was very expensive premium so shopped elsewhere and saved myself £800 by going with Lv , then spent another ridiculous length of time on live chat waiting to cancel policy - long gaps in replies on the chat meant very time consuming process- disappointing compared with other live chat services I’ve used such as Amazon”

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Posted 4 years ago

“Took a yearly renewal after changing my policy to a different policy on a monthly payment plan. Then only apologised that their system hadn't changed it leaving me over draw for 7 to 10 days.”

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Posted 4 years ago

“They couldn’t answer my question and got very limited information on breakdown”

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Posted 4 years ago

“I need an insurance company where I can ring up and discuss things with a person. I don't want to fill things in online and then when I think I'm getting somewhere, I am sent back to another page to start again. Feeling pretty annoyed.”

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Posted 4 years ago

“Live chat very slow”

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Posted 4 years ago

“Im trying to contact your company but it’s so difficult i try the chat and still not helpful as well!!!”

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Posted 4 years ago

“Not impressed so far with the customer service I have received. Been cut off on a few occasions and even though my details are on the screen I never received any calls back. No-one really seems to care about your query.”

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Posted 4 years ago

“I asked for business class to be put onto my insurance only to be charged £39 administrative charges, I work for the health care charity and thought this administration charge would be wavered.”

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Posted 4 years ago

“It took an age to get through on live chat so the overall time was a lot longer than that implied and involved several attempts to engage with someone.”

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Posted 4 years ago

“not helpful nobody can help me to change my policy details”

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Posted 4 years ago

“The charges for amending the insurance are quite high”

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Posted 4 years ago

“Switched cars on existing policy yesterday as I have changed model to similar one. Was expecting a £39 charge for admin’ but not the extra £90 also. charged on top by underwriters for no explained reason. This was day light robbery ... so beware of these hidden costs Code CK7”

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Posted 4 years ago

“On two occasions, both yesterday and today, I had a query( same query) on the chatline and both times the chat expired before the query was finished. This is very poor as I was unable to ring have my query answered”

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Posted 4 years ago

“I tried to do some changes on my policy on line. They did not let me proceed and ask me to go on for live chat and they want to charge for the chat. I don't want to pay extra on my policy just for chat, when I am able to type myself for changes.”

Helpful Report

Posted 4 years ago

“DL4. Dont want to renew again this year as I had to much trouble when I took out the car insurance. Now 1 year later I can not get into the 24 hour customer portal to ammend my address. They will try to charge me when I have to call them”

Helpful Report

Posted 4 years ago

“JG4 Had communication through live chat, was unable to finish the conversation, live chat was ceased by one call”

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Posted 4 years ago

“Helpful agent but took an age to get connected and were unable to renew my policy - got it easy elsewhere - not sure why my new vehicle was not available on their system?”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,740 reviews