One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,740 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,740 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Constantly trying to sell other services while trying to buy vehicle insurance is distracting and annoying. All I wanted is vehicle insurance, not bombarded with your sales pitches.”

Helpful Report

Posted 4 years ago

“I have had text chats with 3 different operators to sort a problem with accessing my details on my portal...still not sorted”

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Posted 4 years ago

“The insurance was good value however the customer service was applauding ... hence I cancelled by policy”

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Posted 4 years ago

“Rather expensive”

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Posted 4 years ago

“It was a frustrating chat. I have been charged for 2 breakdown covers for the last 5 months. I was repeat told this is now cancelled but NO mention of a refund. I had to push for this and I shouldn’t have had to.”

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Posted 4 years ago

“Abigail was v. helpful but the information I required and needed to pass on would have been SO much easier if conducted over the phone, person to person rather than by livechat. Chat experience was excruciatingly slow and took more effort to conduct than a phone call & only to get less info in that time. Makes me wonder is this is intentional One Call??”

Helpful Report

Posted 4 years ago

“Tamara (TW3) was wonderful however this process us not user friendly I kept getting cut off making it way lengthier than it needed to be it’s no reflrction on Tamara I just prefer a real voice I found it tedious”

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Posted 4 years ago

“Tried making a change online as I had typed an error online. DOB They wanted £14.72 additional charge. I had only taken out policy 10 minutes prior. After online chat they reduced fee to £7.36z ridiculous fuming . Will definitely not renew with them ever again. Customer service with a smile NOT”

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Posted 4 years ago

“Frustrating to say the least”

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Posted 4 years ago

“Extremely disappointed to have to wait 40plus minutes to get through to a customer service representative. I haven’t broken down for a very long time but I don’t think waiting that length of time is acceptable at all. When you break down the only life line you have is effective, helpful and efficient insurance. Unfortunately today I don’t feel that I have had that. Portal ok but I’m in an area with poor signal, pages were loading up, there was no acknowledgement to say that I’d request recovery or option for repair. I spoke to live chat which wasn’t loading properly when I got through it was a case of here is the number to call. The second person who came on the chat was slightly better. I had to wait 40plus minutes to get through to a customer services advisor and please don’t try and fob me off with covid!! I work for a global organisation and the customer service SLA is less than 5 minutes. Once I got through to a member of the team I feel there is less empathy and less care, it’s there job and my life situation that there supposed to be helping me with. I didn’t feel happy, I didn’t feel like they cared, I felt like they were just reading off a script “oh it’s another customer kind of attitude” Finally I have 3 children all under 13 years old. I was in a layby on a very busy A57 looking for some help and direction from the company that takes my money for a service and protect I don’t feel I have got. I am extremely disappointed.”

Helpful Report

Posted 4 years ago

“Dl1 code didn’t work, as online wouldn’t let me change my policy, ended up waiting for call back ( AP1 lady was as helpful as she possibly could be ) ended up paying well over the odds for a policy as I didn’t have any other options needed the policy to commence immediately, will not be renewing the policy when it expires very very unsatisfied would not recommend”

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Posted 4 years ago

“Chat line operator ok,but general performance poor Failed to give new quotation despite two requests Only seemed interested in extracting as much money as possible”

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Posted 4 years ago

“Megan M was great ,the change of vehicle experience not so good especially the drastic premium .The whole portal experience is plausible”

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Posted 4 years ago

“There is nothing live about the system! Live is speaking to an operator, how it used to be. It was far quicker by far!!! If we cannot speak and arrange by phone next time we will not us One Call again. Or recommend One Call.”

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Posted 4 years ago

“The person chatting had trouble accessing my details, which I’d updated over a year ago. There were long pauses between messages. I’d sent a payment a couple of weeks ago, which had gone out of my bank account, but not registered in the system, so received a letter saying I would not be insured in a couple of days.”

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Posted 4 years ago

“Very hard work but you got there in the end”

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Posted 4 years ago

“frustrating waiting for a phone call after 1 hour code CT5”

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Posted 4 years ago

“Took far too long to get through. Half an hour later found I couldn't put an added named driver on my insurance, without it costing me £1,500!! Ridiculous. Not happy at all.”

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Posted 4 years ago

“Not getting at this call buts it's a continuation of a previous call where I asked the question about whether we could have discount for a 2 policy house, I was told yes ring up we'll go through it and give the discount. 8ve now been on chat and explained that the policy isn't showing anywhere to show discount. We now have to do another quote direct with yourselves to get the discount. Tw4”

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Posted 4 years ago

“Kept getting cut off, please renew my 12 month car insurance and email me documents, thank you”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,740 reviews