One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,684 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am disappointed that I’ve spoken to the live chat today and then been told, firstly that if I want to cancel my insurance I have to pay over £250 because I have made a claim, despite it being a no fault claim. Then after that the live chat said they’d look into the no fault and came back with the response of: have you asked for a transfer of insurance and new quote? Which didn’t answer my question. I then asked if I could transfer my insurance and the next response was that he would get a member of the sales team to contact me today - four hours later and I have had no call! I really need this sorting and it is so frustrating because all that seems to happen is that I have been passed from pillar to post without a solution. I am utterly disgusted at being told that I would have to pay the remaining £250 just because I have had a claim. Appalling, I wouldn’t recommend one call for customer service in this instance. I feel utterly let down. If you want to leave, they just want to sting you!”

Helpful Report

Posted 4 years ago

“Excessive cancellation charge! £55 despite paying the full amount upfront of £178..reasonable to expect that the cancellation charge reduce over time not a flat rate”

Helpful Report

Posted 4 years ago

“not looking after good and faithfull customers by not offering any discount on their insurance, that`s why i had no auther choice but to cancel with you and go elsewhere to get more cover for half the price i was paying with you, just give it a thought”

Helpful Report

Posted 4 years ago

“This company weren’t clear about how they will take its first Direct debit after 18 days. It should be more clear. Now they are trying to charge me £15 to change the date for my Direct debit. Live chat staff isn’t helpful at all.”

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Posted 4 years ago

“Still waiting to be told I am okay to drive”

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Posted 4 years ago

“Complicated access. Very overpriced so didn’t complete”

Helpful Report

Posted 4 years ago

“The cost involved for cancelling my policy seems exorbitant. When all that is required is a few keyboard entries to let various departments know, a fee of £55 is high.”

Helpful Report

Posted 4 years ago

“Kept getting cut off . No one has got back to me .”

Helpful Report

Posted 4 years ago

“I do not feel that they offered the best value for money for my insurance. And I particularly don’t like communicating through the live chat, which I do understand at this particular time, but it’s not something that I find of value.”

Helpful Report

Posted 4 years ago

“It's been a nightmare to get in contact with anyone. I think a number of people may be put off using you having to use live chat then to be told someone will call within 24 hours. Really useful as it's my daughters birthday in which I was hoping to add her to my Insurance.”

Helpful Report

Posted 4 years ago

“not happy with the support,”

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Posted 4 years ago

“Kieran I was very helpful and succeeded in getting me the cover I wanted. Initially I attempted to make the change online but after I had filled in all the details I was referred to Live Chat and had to give all the same information again. Using Live Chat itself (not including my initial online attempt) took far longer than a phone call used to. It took 1 hour and 40 mins - so the 2-3 Hours is the total time it took. Will be pleased when can again contact by phone after the pandemic.”

Helpful Report

Posted 4 years ago

“Tried to change insurance to a new car but new car is not covered by existing underwriter so now have to pay a fee of £55 to cancel the policy. Its frustrating to do this all via chat as it took over an hour to find out I can't change. Very reasonably priced insurance as long as you never need to claim, make changes or get in contact with them. The contact on the chat was very nice but obviously could not help with my query.”

Helpful Report

Posted 4 years ago

“EXCESSIVE ADMIN FEES, NO ABILITY TO QUOTE FOR MODS ONLINE. WONT BE RENEWING WITH THEM.”

Helpful Report

Posted 4 years ago

“I was on the live chat and got cut off”

Helpful Report

Posted 4 years ago

“I was disappointed with the lack of sensitivity and empathy when I made contact in an effort to sort out my late fathers car insurance policy. Could you not put a red flag against a case that requires more careful handling, as life is hard enough immediately after a death. I uploaded a copy of the death certificate as requested, so you should have been more aware by the time I went onto the online chat yesterday. I am still waiting to hear how the refund is to be repaid.”

Helpful Report

Posted 4 years ago

“I found this service very frustrating all I wanted was just a call and an upgrade ending up costing me short of 58.00 found it to expensive”

Helpful Report

Posted 4 years ago

“No issue with person taking the chat call but the price quoted for a forthcoming change of address was unbelievable plus it was then shown at a lower price on a search site, rip off springs to mind. Not impressed.”

Helpful Report

Posted 4 years ago

“Go on line and save admin fee I did change reg number took 30 seconds £5 admin fee what a joke never again”

Helpful Report

Posted 4 years ago

“Constantly trying to sell other services while trying to buy vehicle insurance is distracting and annoying. All I wanted is vehicle insurance, not bombarded with your sales pitches.”

Helpful Report

Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,684 reviews