One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,676 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We will see if we can remove the administrative charge, then no other communication, at least I asked for a transcript of conversation. All due to myself having to self isolation because I came in contact with covid positive person, they needed mileage of car that I understand, but surely that is a valid reason.”

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Posted 4 years ago

“I am still waiting fir a call back which I was promised this morning. I did hv another question on live chat and this was fine”

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Posted 4 years ago

“Online chat was laggy and kicked me off several times”

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Posted 4 years ago

“Cannot contact anyone for a simple address change.”

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Posted 4 years ago

“It was helpful”

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Posted 4 years ago

“Got the start date of the van policy wrong realised 30seconds after they confirmed the policy live and charged me £26.06 to change it I’m really unhappy about the whole fiasco AE4”

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Posted 4 years ago

“Line dropped out then had to re arrange chat so have a different operator abs had to go through it all again”

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Posted 4 years ago

“What a palarva... its a wonder you have ANY customers ! Have lost count of the number of times I've had to login & start all over again. !!!! So much for Josh B and later James..So much for a poor website and not being able to talk to a real person no matter what !! Later asked me if I would like to add a photo or video.. Crikey.”

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Posted 4 years ago

“Frustrating you can’t speak to anyone on a phone you have to use the annoying chat online”

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Posted 4 years ago

“Disappointed KM3”

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Posted 4 years ago

“My money was stolen out bank I phone as my direct debit failed you said you would not take default money but you have”

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Posted 4 years ago

“Put in my details won’t accept my post code so can’t get through at all I”

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Posted 4 years ago

“not helpful at all”

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Posted 4 years ago

“At this moment you are not doing very well”

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Posted 4 years ago

“Seemed to have an attitude”

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Posted 4 years ago

“Had great difficulty in the process of purchase, where features included in the quote appeared as "optional extras" later in the process. This was particularly annoying when it happened AFTER taking my bank details. This was very confusing. Then, when I declined to continue, the purchase went through, anyway. Whilst querying the problem, I was told that I would have to pay £49 to cancel the policy, regardless of whether the policy features matched my quote. I would strongly advise (as on ALL websites), to read every word on every page / screen and take screenshots to support any problems which could ensue.”

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Posted 4 years ago

“I was speaking with someone called James this morning he was helpful but after a long winded conversation which wasn't resolved and still isn't as he disappeared I am still waiting......”

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Posted 4 years ago

“Made contact a second time having not received promised revised quote. Then sent an increased quote before pointing out the error and eventually getting the right cost. Poor all round. Should not have to keep chasing people.”

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Posted 4 years ago

“Your promise at the time I paid on your website was to deliver insurance documents within 30 min, then an email after payment- it could take 48h to review an application.How’s that for over-promising?”

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Posted 4 years ago

“Still can't process your quote,may try someone tomorrow who I can actually speak to.”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,676 reviews