One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,674 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Can't get a hold of anyone no phone numbers and to expensive just to change details never paid as much in my life”

Helpful Report

Posted 4 years ago

“I got cut off half way through our conversation & I was put back into the queue of 14! A person at the end of a telephone line would be preferable. Conclusion: I didn’t get an answer to my query!”

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Posted 4 years ago

“Cancellation of a policy is expensive. I have never been charged with a cancellation penalty before. Unheard of!!!! I would stick to actual insurance companies”

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Posted 4 years ago

“I am with one insurance at the moment. You can not ring them As they is no number to ring. But they say they are working from home. Email not responding back. When you email them”

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Posted 4 years ago

“He was friendly but said the insurance which I already thought was active would not be active in 20-30 minutes but he would ask for it as urgent. So yeah still sat here over half hour later. Communication is rubbish you should have told be earlier it wasn’t covered.”

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Posted 4 years ago

“Took a while to understand what I would say as straight forward questions. I had my letter in front of me and quoted what it said. Also no communication on letter saying that direct debit was starting in March rather than February which was worrying as I never knew for sure that my motor insurance had been renewed.”

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Posted 4 years ago

“Chat very helpful and DR9 managed my query well”

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Posted 4 years ago

“New system is very poor. Cut off I don't know how many times and you can't get back on system without starting again . Two hours to change address and pay the fee. Hopeless”

Helpful Report

Posted 4 years ago

“Not great customer service - responsive and easy to use chat function but operators can only quote rules and can’t advise or decide on any alternative action I do not feel like a customer but more like someone who’s been snared into using you and then all bases are covered to then present clear facts about cancellation charges of additional charges that are all a surprise to me - even if it is stated in terms somewhere, this is not clear and a customer should have the right to cancel at no cost to them. I also requested a transcript of an online conversation - twice I felt patronised by the advisors I have spoken with when asking fair questions Feels like one call profit maximisation department rather than customer service I’m afraid to say.”

Helpful Report

Posted 4 years ago

“When you need to actually speak to someone because the portal can’t do it then get cut off on live chat And then live chat can’t do it I have switched to another company that answers a phone and talks to their customers. Strikes me they have furloughed everyone apart from a bit of live chat”

Helpful Report

Posted 4 years ago

“I know that there is COVID pandemic but all other company’s I deal with at least let you talk to a real person Not a fan of online chat and the person on the other side asked so many questions and even after that still could not help me So It looks like I will have to go to another insurance agent”

Helpful Report

Posted 4 years ago

“Very pleased with live web chat with Tegan M (TM2). Prompt, clear answers. My dissatisfaction is with the attitude and response of One Call to the issue.”

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Posted 4 years ago

“Told by previous chat to go to renewals live chat. After 15 mins of waiting the tweaks live chat told me they couldn’t help and I need to go to the platinum live chat”

Helpful Report

Posted 4 years ago

“Very bad & rude service by your staff member Leah I had live chat with about cancelling my insurance”

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Posted 4 years ago

“Review already left . But I doubt if any one will respond to it .”

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Posted 4 years ago

“I was asked to contact the chat line about my car reg, no other explanation. On doing so I was on for 20 minutes. I still do not understand what it was all about and there were very long gaps when I thought the other person had ended the chat. It was very frustrating and time wasting especially when no proper explanation is given.”

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Posted 4 years ago

“The service was ok”

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Posted 4 years ago

“Trying to deal with a claim for a damaged tyre was more difficult than the system put in place by the local council that had failed to fill the previously reported pothole that I hit. Initially the webchat person referred to Claims, but they referred me back to you; I then had along further webchat about the difficulty in completing the online form. I understand that it is considered to be my fault, but there is no option for that eventually on the online claim form.”

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Posted 4 years ago

“Wanted some temporary cover for my son and his wife in their thirties and you could not quote! Hopeless...”

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Posted 4 years ago

“Very expensive if you need to Alter your policy”

Helpful Report

Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,674 reviews