One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,672 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very slow to respond. Not very helpful.”

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Posted 4 years ago

“I was very annoyed that no one could talk with my husband”

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Posted 4 years ago

“Too expensive - Customer help was not helpful given I have been a customer for the last couple of years.”

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Posted 4 years ago

“Not a good experience , it took 3hrs and 20mins to finally get some progress changing my policy , after spending 1 1/2 hrs online and on the phone on Monday afternoon then told sales would ring me before 18.30 when we were due to pick the vehicle up and yes they definitely would ring us NO PHONE CALL. On the phone at 8 in the morning go through everything again told to go online as the people on the phone line couldn’t deal with my request and couldn’t transfer me to anyone who could deal with change of vehicle ! Online again went through everything AGAIN only to be told someone from sales would ring me , really ? 2 hrs later no phone call , rang again and person said he’d chase up sales . Went online again and they said they would chase sales up . Finally sales rang and we managed to get policy sorted but £120 dearer than the quote I had the day before but didn’t have a lot of choice as had to use the vehicle 5 mins later - just in time but what an exhausting experience . £40 off another policy - I’m not sure I could go through that again ???”

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Posted 4 years ago

“Can’t phone anyone to talk to and to do it on line it keeps running out of time very frustrating”

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Posted 4 years ago

“The person who was messsaging me was good but the process is long winded and very frustrating. I would prefer in future to insure with a company who has English call centres. I found I felt stressed at the end when there would of been no stress talking to someone and would of taken 1/4 the time. Not impressed what so ever. Will be moving on renewal.”

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Posted 4 years ago

“So my current insurer won’t insure my new car, despite it being pretty identical to the current. You can offer insurance with a new policy over 12 months with a new provider, but if I don’t take it you will charge £55 to leave. Your agent also got the price wrong 3 times. It was a very poor experience”

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Posted 4 years ago

“I was put from pillar to post then site froze. I was told it would be cheaper to do adjustments on portal but was not successful”

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Posted 4 years ago

“I personally think a live chat is not relevant just for cancellation of a motor car policy. This is a much more time consuming option. First i made a call which should have me transfer to the required department, but was told I have to visit the website in order to get it done through a live chat.....Time wasting is not for everyone! I had wait in a long queue followed by all this typing back and forward.”

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Posted 4 years ago

“You need us to talk to people it is not live chat when we have it tipe in word”

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Posted 4 years ago

“Advisor was not at all helpful”

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Posted 4 years ago

“I wanted to cancel my policy as I have a new car. I changed two cars into one and the other existing insurance was cheaper than One Call ! Now funny that my cancellation fee is refund is £0. What a surprise. I won’t be insuring with you in the future that’s for. #badtaste”

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Posted 4 years ago

“completely shocked about how much it would be to cancel my car insurance at my age and whats more on a pention only and car on sorn yesterday . knew there was a cancel fee but to find out it was double for some reason . wont try them again in any sort of hurry”

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Posted 4 years ago

“Very unhelpful. Kept giving contradictory information then directed me to the renewal team to have a driver added which I’ve been unable to contact”

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Posted 4 years ago

“What would have taken 5 minutes on the phone took over 45 minutes on portal added to that the person I was communicating the didn't seem to be on the same wavelength as me, very close to being one star”

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Posted 4 years ago

“Rubbish service”

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Posted 4 years ago

“Jodie was helpful and patient, thankyou. However the system accessing your portal is ridiculous. Need a separate email address for each policy. We have 2 vehicles in our household but we only use one email address for us all so couldn't access one our vehicles policy. Jodie was great and found another way to get us our policy but what a hassle. How about one portal for one family's policies? But I presume there are GDPR issues. One Call need to get this issue sorted as we can't be the only ones.”

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Posted 4 years ago

“Still don't know how to print my cover policy”

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Posted 4 years ago

“Hi, I asked for a VERY Easy answer which could have been answered much quicker. Agent took the long ROUTE.”

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Posted 4 years ago

“Currently, there are no telephone services, and I could not cancel my car insurance policy through my own account on line. I was directed to use the chat function, but the "date of change in schedule" field just wouldn't work, despite me using the format they wanted. In the end after 45 mins and going through the generic chat line which didn't need a "date" putting in, I was told to use the website page and "motor insurance general enquiry" chat rather than the specific "other change" one on the portal. This worked. Once I got through the process was fine, but I think the if you are going to abandon all telephone services, then you should make sure that all your chat functions provided work. I won't be using them again.”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,672 reviews