One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,664 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“You haven’t got the option to speak to anyone on the phone I was advised to use the online portal via online chat but would not fulfill my request and conveniently the operator office was closed ten minutes later”

Helpful Report

Posted 4 years ago

“Nothing wrong with the insurance but 30 minutes to change my car using the "live chat" was terrible , responses so slow. I much prefer a short telephone call as previously, this should still be an option.”

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Posted 4 years ago

“No issue with the guy Curtis on chat But I would rather have spoken with someone . It was not straightforward You are missing out by not having a physical person to talk to This will put me off renewing at end of my term”

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Posted 4 years ago

“Service was usually excellent up until we had our policy cancelled because we decided to sell our house. Received email to say final payment would be taken by the usual means only for them not to take it them be threatened with debt collectors for outstanding payments. Unable to talk to anyone by phone only live chat yo be told by them that they had no saved payment method on file - strange considering been a customer for many years! Extra stress I didnt need sorting it out”

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Posted 4 years ago

“The chat function worked well but i was told i would be charged £49.99 to cancel a £90 motorbike insurance policy (that hadn't even started yet) Admin fees was the explanation but I feel that's extremely over priced. Very disappointed.”

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Posted 4 years ago

“Didn't find it useful.... didn't get information I needed....no further forward with my policy change.... would much rather speak to someone”

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Posted 4 years ago

“Problem not resolved”

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Posted 4 years ago

“Wanted to add a second driver to my policy, this ended up taking me over 1hr 40 minutes as I had to wait ages, when agents chat there is long gaps, I have the feeling that they have more than one chat going on. After getting almost to the end the system logged me out! After waiting again then speaking to another agent, starting the whole process again I finally finished and paid. When looking at the document my drivers names were spelt incorrectly, also the only reason he will ever drive the car which was driving to work was also not on the insurance certificate. Please, please can agents not go back on the phone?? Experience left me very frustrated. Jacqueline Tripp”

Helpful Report

Posted 4 years ago

“1.couldn't access link using safari 2.couldn't access link using chrome 3.exhorbitant fee for a minor change to policy which comparable companies did for free 4. Too expensive to leave contract but leaving ASAP”

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Posted 4 years ago

“Bf6 was fine and sorted the issue out however I would have preferred to have been able to speak to someone in person”

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Posted 4 years ago

“Took a very long time. Don’t understand why you can’t just make a phone call”

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Posted 4 years ago

“One Call seemed unable to cope with providing a quote for my new car. It is a 21 plate, but it is not an unusual car, an Audi A3, thousands of which have been bought. After 45 fruitless minutes online, the agent said the underwriters would need to be contacted. Surely I am not the only one with a new car where the new registration is not yet in the system? This must be a very common event. One Call needs to have a slicker way of ensuring that new cars can be insured. This was not that.”

Helpful Report

Posted 4 years ago

“Not happy that you cannot allow me to make a mid term change of bike and will only cancel my current insurance and re-insure. Really needed to speak to someone but your lines are not open, other insurers are taking calls. Not happy”

Helpful Report

Posted 4 years ago

“Not happy with the cancellation of policy paying £62 plus one month insurance when I was told if I cancelled my policy it would be a one off payment for £54 !”

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Posted 4 years ago

“Not being able to help with a transfer of an existing policy from my old car to a new car and at a cost having been with One Call for many years. Not impressed”

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Posted 4 years ago

“I'm still waiting for a proper explanation of the email with a blank attachment received from you at 18.50 on 19/3/2021 re Brexit changes. During a chat with you yesterday, you promised to resend it in two hours or so, but it is still awaited. Please action immediately, and reassure me that I have not been scammed, because I am worried that I may have been by opening the blank link. Also please explain what "One Insurance" means in the heading of the email.”

Helpful Report

Posted 4 years ago

“I was assured that it was quick & easy to change my insurance cover to a new car by using the Portal. This was proved to be wrong. It took me most of the morning to do because the portal said my insurer would not insure my new car. This is despite having no claims or fines ever.”

Helpful Report

Posted 4 years ago

“Unable to find what I needed to know on customer portal about modification on my vehicle, customer services were closed and live chat ck7 was not very helpful.”

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Posted 4 years ago

“My Initial contact was good but trying to obtain information about the Insurance documents descended into a series of repeated questions and answers none of which were very helpful. There was NO Email address that I could use in order to clearly explain my requirements and all that I kept getting reset requests through a 'no-reply' Email address was "log in to your portal" or "activate your Account" neither of which were possible, as the system did not tell me how. since your system kept on telling me to log in without password and then telling me that the information was not as before. If your on line chatters and your web site were to be a bit more user friendly I may not have cancelled the policy. Peter Sinclair”

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Posted 4 years ago

“No people to talk to and no phone number! Very frustrating. The chat is ok but very impersonal if you have any questions that deviate From the norm. Price ok but service falls short for me as I like to have the option to speak to a person”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,664 reviews