One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,611 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Take long to answer and wasn’t helpful”

Helpful Report

Posted 4 years ago

“You are call One Call and I can’t get in touch by phone, a tad ironic - what’s happening to the world when you can’t speak to people”

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Posted 4 years ago

“on the pc for over 2 hours just to change apolicy and the charges they apply on changes really bad”

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Posted 4 years ago

“Live chat was ok..£39 admin charge to amend a policy isn't....bit of a rip off for pressing a few buttons on a keyboard”

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Posted 4 years ago

“This is about customer service and having to use live chat to get information about current policy. It took twenty minutes to be given the phone number to call if you breakdown. This was preceeded by a nine minute wait for the live chat to start. Twenty nine minutes. I think you can do better, a lot better. And maybe you should think about a name change - you can't call at all, no customer service phone numbers!”

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Posted 4 years ago

“Operators not very good”

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Posted 4 years ago

“Terrible customer service. No phone number to contact”

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Posted 4 years ago

“I have spent 30 minutes trying to access the customer portal, and have had 2 live chats. The first one didn’t work, and the second one told me to log back in to see documents. I am unable to log in. Please assist!”

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Posted 4 years ago

“Seemed to go round in circles but got there in the end.”

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Posted 4 years ago

“Take too long to respond each time and the solution could have been given to me much earlie to the conversation, wasted time.”

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Posted 4 years ago

“Took over 20 mins to change address on car insurance. Cost extra money too. Not my fault the portal does not let you do it yourself . On line chat takes ages.”

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Posted 4 years ago

“My advisor me4 was very helpful However the cancellation process was painful and time consuming for what was a straightforward request”

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Posted 4 years ago

“Can’t believe it costs more to cancel your policy than y you o finish the years direct debits up. Can’t speak to anyone & when you do a chat window they are very rude & unprofessional. I’ve had car insurance for the last 30 years & never had this bad service!”

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Posted 4 years ago

“not east trying to change over new car and private registration at same time on line. Megan was great helping "mm9" but you should have someone to talk with. not ideal.”

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Posted 4 years ago

“HB1 Found chat room unpleasant and not very helpfull, prefer to talk on the phone . All phone phone lines down !!! What happens if you have a accident and cant phone ? Not impressed ! Thinking of cancelling within 14 days ! You state in your application you will post documentation, but had to fight to get chat room to agree to post them ! Dissapointing”

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Posted 4 years ago

“when finaly had telephone answered got sorted only took aprox 1 hour”

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Posted 4 years ago

“I have been a client of One Call for many years. Last year I had a c car accident and found their service APPALING bordering on criminally negelent. Today I got a cancellation notice by post,I phoned and finally got through to a professional who sorted everything in 10 minutes. Ref RW1.”

Helpful Report

Posted 4 years ago

“It took over 3 hrs to put all the paperwork in place there has got to be an easier way to stay in contact when trying to send details, and proof of no claims. Even after all that 3 times I gave my email address to change over and still it was sent to the previous address”

Helpful Report

Posted 4 years ago

“I had tonwaitb20 minutes when it says 6 minutes waiting time then finally when I got through the return answers were so low it took half hour. And then as I wanted to give the go ahead it cut off.”

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Posted 4 years ago

“Not impressed. Customer service was good the first time I called - except for a long wait on chat - although I had to call to correct a 'statement of fact' that did not reflect what i had told them. The second time, the phone line was closed (at 11.00 on a Friday), and despite the insurance certificate explicitly saying that I was covered for business use, this was denied by the representative on chat, on the grounds that I was retired (which presumably does not exclude the possibility that I carried out occasional jobs, or charity work). I was then told that to use the car for charity work I would have to pay an additional £67. The whole chat call took over 30 minutes. The certificate itself was only available as a pdf and could not be printed out using Acrobat - the text did not appear. I shall not use this company again.”

Helpful Report

Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,611 reviews