One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,611 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Exemplary service from Kelley on Chat this afternoon - nothing but praise for his helpfulness; hence my 5 star review of live chat. HOWEVER I did have a 70 minutes wait online to complete my business -which took ten minutes to complete. 70 minutes [I was 50th. in the queue when I started.] 70 minutes”

Helpful Report

Posted 4 years ago

“Only trying to change vechile but took forever on chat. Could have been done in 5 mins on the phone. I tried to do it on the portal but it wouldn't allow me. The admin fee was also ridiculous, the policy went up in price and the excess went up too. Wont use one call again.”

Helpful Report

Posted 4 years ago

“Now you have gone all on-line, enquiries take longer ,if you have changed your e-mail address you cannot log in. It takes longer to address a situation by typing back and forth, I am not a typist or a computer expert, so very frustrating, the telephone system previously was far better and quicker and personal, used yourselves for many years and recommended you. Now will look around at next renewal and poor reccomendations. Mr A.Milton One Call rename TYPE-IN”

Helpful Report

Posted 4 years ago

“3 attempts on live chat, a telephone number given to me that when rung, tells me they are not taking calls. And, finally, giving all the crash information to a member of staff and then having to repeat it when one call put me through to Ageas. Shocking customer service!”

Helpful Report

Posted 4 years ago

“Charlotte 8 was very helpful but the cancellation fee was over the top in my opinion start of policy 19/01 2021 cancelled because of getting a car on mobility 06/05/2021 and only done 150 miles because of the covid so £55.99 cancellation fee hit me for 6”

Helpful Report

Posted 4 years ago

“neither call to Jodie G OR lauren B answered my question before closing the session. i am awaiting a renewal quote for my 2 cars and mayebe they will answer my question. I am frustrated that the process produces no results hence the low rating. a phone call would have provided an answer”

Helpful Report

Posted 4 years ago

“Been a customer for few years. Service always adequate. Disappointed when change of vehicle led to a cheapest price of £648 even after negotiation. Looked on comparison site and onecall quoted £238 for same cover. Needless to say they lost a long standing customer”

Helpful Report

Posted 4 years ago

“I have just amended my address on line. I was told I would get a £15 discount for doing this. In fact I was charged over £50 EXTRA, without any explanation - part an adjustment of the premium, but half of it was an admin fee - but I did all the admin for them!! No doubt all this is in the small print somewhere, but it leaves a nasty taste in the mouth.”

Helpful Report

Posted 4 years ago

“The page timed out I need to change insurance on vehicles which I need to use and I have not been contacted”

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Posted 4 years ago

“You did not understand the issue or the request involved i spoke to two operatives Jodie G and Daniel B one ender the conversation and the other asked stupid questions and did not relate to the enquiry . Daniel did how ever offer at last a solution but your companies information is not easy to find about temp insurance cover and neither of your 2 operatives offered any details other than an eventual web site details but that was nearly 40 minutes later ?”

Helpful Report

Posted 4 years ago

“Pm4 found them impossible to communicate with on live chat Luckily for me a manager paid attention to my chat a called me directly to solve my issue otherwise my insurance would of been cancelled”

Helpful Report

Posted 4 years ago

“Just tried to use live chat and shut when should be still open, not very happy!”

Helpful Report

Posted 4 years ago

“The staff I dealt with were good but the overall experience was so poor I could not give a higher rating. Nearly two hours just to change my car insurance on a new car is not acceptable.”

Helpful Report

Posted 4 years ago

“Far too time consuming with 'online chat.' A simple phone call would be easier and quicker.”

Helpful Report

Posted 4 years ago

“Website very difficult to use to make several changes to my existing car insurance Policy”

Helpful Report

Posted 4 years ago

“Still waiting for a call back on 01342-311011 now 2 days”

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Posted 4 years ago

“Talking to someone is so much easier - and quicker.”

Helpful Report

Posted 4 years ago

“Three days and numerous calls to renew policy after my husband policy holder died. Not able to phone directly makes service very slow and online chat don’t call back when they say they will. Had to use email and live chat and eventually telephone and only persevered as Tom TB3 did genuinely seem to be trying to get me a quote I was happy with and met my needs”

Helpful Report

Posted 4 years ago

“All online advisors tried to talk me our of renewing with you and it's a nightmare getting anyone to actually sort something's out! Cannot and would not recommend to anyone! Use a proper insurance company not this middle man!!!”

Helpful Report

Posted 4 years ago

“Cancelled the chat”

Helpful Report

Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,611 reviews