One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,676 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very un happy left a 0 by mistake off my mileage contacted with in 5 min to correct this and was quoted nearly a £100 to change it genuine typing error. Now I’m limited to 600 miles for the year. My husband is insured with you and has been now for a few years so I thought I would go with the same. I have been a named driver for years on his insurance, I have held a clean driving licence and never had an accident. Definitely will be looking to go elsewhere in the future . User name mm9”

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Posted 4 years ago

“I was left for ages in between messages not knowing what was going on. They told me they would email me as they couldn't sort my change of vehicle and after getting an email saying they could sort it it still took too long and they still had trouble. It took nearly 2 days to get my cover changed for my new vehicle and all I got was the £15 knocked of that I would of got anyway if I had managed to sort it via the portal”

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Posted 4 years ago

“I spent over half an hour chatting to bi2 who wa spolite but could not help me”

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Posted 4 years ago

“Very poor communications, misleading information provided, not very friendly. But live chat staff very knowledgeable and friendly.”

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Posted 4 years ago

“the insurance prices and renewal were okay but we had problems with the website to make a change, problems with chat, being cut off without resolution at 5pm. We're mid term on our policy and likely we'll move away from this company at the end of our policy. They got it wrong but didn't take responsibility, annoying stock apology answers.”

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Posted 4 years ago

“Got cut off on live chat and didn’t get answer to my problem”

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Posted 4 years ago

“Hard to contact via messaging, excessive cancellation charge during cooloff period”

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Posted 4 years ago

“due to covid and the fact that our cars have been sat on our driveway most of the time some insurers have been giving refunds -albeit only £25. I asked One Call if they would give a refund on the two cars we have with them and they said no to one car and £8.96 with the other even though the expected mileage was coming down from 11000 miles to 6000. I feel insurance is criminal and I spent nearly an hour on the chat line !!!”

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Posted 4 years ago

“Not very helpful”

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Posted 4 years ago

“They wanted to charge me 2 thirds of the policy cost to change the vehicle for the 3 month remaining policy to a slower motorcycle.!!!!! Cheaper to cancel policy and start a new one”

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Posted 4 years ago

“I left your insurance company after I realised you can’t speak to anyone on the phone. I spent 1.5 hours on the live chat trying to resolve a problem which as yet has not been resolved”

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Posted 4 years ago

“Moved house had to change our address both myself and my wife have policies. Wife's cost for change of address, free. One Call cost 75 pounds. Wonder where we will look when renewal comes around.”

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Posted 4 years ago

“I got insurance from your company and 2 weeks later received letter it was cancelled because I didn't provide information which I did the same day I purchased the insurance. It shocked me,even the fact no calls nothing was made and I received letter day after supposed cancellation. I contacted customer service who told me to disregard letter as they have all information. But why to scare people like this for no reason? I was just about to drop my husband to work and had to go through hassle to contact customer service. Not impressed at all.”

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Posted 4 years ago

“simply thing took nearly an hour and I said my battery was running out on phone but was still so slooooow! and got no where. so just been on again . now been waiting for 40 mins for call back!!!”

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Posted 4 years ago

“Slow & painful but I guess we got there in the end!”

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Posted 4 years ago

“I made an inquiry about me cancelling my policy and requested a cancellation fee first agent very helpful until it cam to finding me cancellation fee she disappeared after about an hour I gave up then started again with another agent who sorted it out for me”

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Posted 4 years ago

“First person I spoke to on live chat about adding my 17 year old daughter to my car insurance said I would be better off going through portal, I went through and was given a number to ring which said they are not open and to use live chat. When I went to portal it read that you would quote for learner drivers but when I spoke to a rep on live chat I was then told sorry we can't do it but follow this link and they will give you a quote. Company was good when I started insuring with you 5+ years ago, I just can't believe that I have to set up a separate insurance for my daughter now.”

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Posted 4 years ago

“I found it impossible to discuss my problems so we cancelled our insurance with your company. Please note our insurance is CANCELLED”

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Posted 4 years ago

“The online chat system is so laborious and there is absolutely NO other way to communicate with them. The representatives have no power to amend or do anything more than just minor admin tasks and adhere strictly to a pre planned script. Security consists of showing you your email and tel number and asking whether it’s correct :/. The central databases are not up to date so when a claim I made showed as NOT closed but my previous insures showed as closed this caused major problems and cost me 4 hours of my time. All they had to do was make a call to my insurer but I was advised they had no way of making external calls?!”

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Posted 4 years ago

“Don't like these chat lines I would rather speak to someone I'm changing my car and needed someone to talk me through what I need to do it's a bit unnerving really. Here's my code you sent me CK8”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,676 reviews