One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,759 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,759 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unable to give a review until you have resolved our problem and refunded our money.”

Helpful Report

Posted 4 years ago

“People were helpful however the live chat function was a pain. Kept accidentally pressing back and cancelling the chat. Ended up in 4 queues each 12 mins long just for me to press it again. Needs to be a function to stop that happening. It was simple once the chat stayed active”

Helpful Report

Posted 4 years ago

“The Live Chat took 9 minutes to give a mileage … at three times I messaged to ask the operator if they were still there as no contact, it felt like they were dealing with two calls at the same time - it would have been quicker and less frustrating to make a phone call!”

Helpful Report

Posted 4 years ago

“Communication could have been better, impossible to speak to an agent had to use live chat, agent wasn’t communicating properly left me guessing to what he was doing, I had to ask him about next steps”

Helpful Report

Posted 4 years ago

“great live chat .and good prices but be warned their free breakdown insurance is a joke. its not free its a £20 call out fee and u can only use it 2 times in a year . even the gold one is very iffy as it has recovery but they can decide where your vehicle will be taken not you !!!! .i wont be signing up for this haha. so you have been warned .im switching to another one. not even sure its legal to advertise something as free then charge you for using it lol.”

Helpful Report

Posted 4 years ago

“I am rating One Call as a sum total of all my recent contact. The people on chat are trying to help, but are limited to a script or area of help. I am not sure what the issue is, the automated parts of the process and issues outside of the normal. But all 3 accounts I have with you have gone wrong over the last few months. I think the biggest concern I have is that you are potentially taking money via the renewal process from people and if they don't check their bank statements they wont know. You didn't send any renewal information out and we as we advised you, were insuring with someone else. there is something going wrong that needs to be fixed.”

Helpful Report

Posted 4 years ago

“All flash on the outside but pretty poor customer service when it comes down to it. Does not instill confidence should I ever have to make a claim.”

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Posted 4 years ago

“Very disappointed at what you charge to cancel a policy early, been a customer for years, have two policies and was quoted £130 to cancel, reduced to £90+ in the end but still over the top!! Will shop around when I need to renew on my other car.”

Helpful Report

Posted 4 years ago

“Not good service not supporting at all”

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Posted 4 years ago

“Scandalous cancellation fees-always read their t & c’s:)”

Helpful Report

Posted 4 years ago

“Confusing! I have finally arrived at being able to download and print my One Call Car Insurance Cert...just to make sure I have something tangible in my hands. 3 emails received to reset my Password...No, I never requested to reset. 2 emails received to verify and finish activating my account...I thought that I had already done so! Confusing indeed! I had my doubts that I was covered, having paid the annual fee. However, with hard copy Insurance Cert. in hand, clear Policy number and fee already taken...I’m pretty sure I am covered...I think!”

Helpful Report

Posted 4 years ago

“So I get an e mail with a request to give a review and I don’t get the e mail I requested. !!!!!You do know these review requests have exactly the opposite effect. People hate them and they don’t improve anything”

Helpful Report

Posted 4 years ago

“Easy set up yet poor service to discuss service changes insurance evening before required yet in morning was not finalised on one calls side resulting in me not being insured resulting in me not being able to go to work as no one to talk to till 9am at weekends very poor service”

Helpful Report

Posted 4 years ago

“Got fobbed off and didn't get the answer I was wanting poor service even by live chat”

Helpful Report

Posted 4 years ago

“chat line not effective, rather talk to human, asking info and getting referred to website is not satisafactory”

Helpful Report

Posted 4 years ago

“Once I got to communicate with the One Call customer services team, KH4 was very helpful and clearly explained the issue. I would prefer to talk over the phone.”

Helpful Report

Posted 4 years ago

“You said you were going to email me a link to pay the £24 pound admin charge but I have not received It ??????”

Helpful Report

Posted 4 years ago

“Took about 3-4 minutes between each response and said they were going to send an email within 15 minutes and I’ve still not received it.”

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Posted 4 years ago

“It’s the waiting for the chart but Bethany was brilliant”

Helpful Report

Posted 4 years ago

“Everything is on line which I struggle with. I had a few things I needed to TALK about regarding my policy & for last 3 hours iv been passed from pillar to post & clicked on your portals! I STILL need to change my bank details for the direct debit due to splitting with my husband of 27 years & it keeps saying there’s an error. I do not like putting bank details on internet at best of times & last week I thought I was doing Direct Debit for TV license & it was a fraudulent site so iv had to get a new bank account. Today I have been through far Too many of your portals & filled MY Bank details in only to be told error, yet I made a payment with same card & that went through practically immediately. Sorry but iv got splitting headache & still not sorted it out!”

Helpful Report

Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,759 reviews