One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,769 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“A phone call would have been much easier and quicker. It took an hour to do what a human could do in 5 mins”

Helpful Report

Posted 4 years ago

“New policy, and all seemed well till 33days later i get a bill for£80 for a claim i didn’t declare yes my fault but no nudge or reminder of the claim 3.5 years ago just a bill for it!!! Disappointing you couldn’t just ask about it, changed this year suspect i wont be here long”

Helpful Report

Posted 4 years ago

“I wanted to change my car insurance to cover changing my car. The administration charge was £25 which seemed a bit high but ok. What was a shock was that an additional charge of £250. I only had some 6 months to run on my policy so prorata I would be paying about £998 over 12 months. Initially I paid for the change but after reviewing the change and being offered an alternative by your agent which would cost £700 I cancelled my policy and went to an alternative Supplier which cost £500.”

Helpful Report

Posted 4 years ago

“Said I was in a 10 min que went down to 7 mins then said 3 mins then started saying 4 mins so going back up this was after I’d been waiting 20 mins”

Helpful Report

Posted 4 years ago

“tried to use the online portal to change policy over to another motorcycle because it was cheaper but couldn’t access it so had to use the chat line and pay more not very good”

Helpful Report

Posted 4 years ago

“PB1 was very patient and helpful, which nis more than I can for your consideration for your customer. Does it occur to you that not everyone has tech savvy, or the ability to type at more than 10 words p minute? Your inability to provide telephone comms does you no favours. Yesterday it took 1hr 40 mins for PB1 & me to finally sort out and put to rights the answers or omissions to questions posed in the statement of insurance issued in respect of my Home & Buildings Insurance; it would have take 10 mins with a telephone conversation rather than the laborious, only method of communication you offered - Live Chat!!”

Helpful Report

Posted 4 years ago

“Promised breakdown cover keyfob snd information to keep in car 3 times but it never arrived. Promised again on 15 minute long chat where tge operative saud it 'must have been list in post!”

Helpful Report

Posted 4 years ago

“Wanted to add my son onto my insurance, after four attempts on your clunky website was told it couldn't be done, not happy.”

Helpful Report

Posted 4 years ago

“Getting insurance was fine but trying to amend was terrible to the point it was easier to cancel and go with another quote. The live chat was slower than go compare and other comparison sites so by the time it took you to respond, try to amend on line first didn't work then wouldn't allow and then by the time you responded by your and let's be completely clear terrible terrible live CHAT service. I just went on to a comparison website and went with them. Will never use a service completely depending on live chat”

Helpful Report

Posted 4 years ago

“Being a new customer to your company, lets say we haven't got off on the right foot. If i had been aware of the way in which you communicate with customers i definitely would not have taken my policy out. The chat system you employ may suit a 20 year old who texts all the time but i prefer to actually talk and discuss issues with people, even if they are across the world and i have difficulty understanding them as no doubt they do me. It took three attempts to get my issues across and that process covered several hours, time even though semi retired i can ill afford to waste. That included two calls cut off for no apparent reason part way through explaining why i was contacting you. Forsing me to go through the whole process again and again. As i said this may suit a younger generation but for me no, never again. I hate to think what it will be like if I'm forced to claim. Finally the girl who actually finally resolved the problem was i concede very efficient and helpful. I have left positive feedback for her.”

Helpful Report

Posted 4 years ago

“TAMARA AND CHLOE A WERE EXCEPTIONALLY HELPFUL and without them I think I would have cancelled my policy and looked elsewhere. I think your online system needs a serious review because it is co complicated and certainly not user friendly. I think you must owe the above members of your team for gaining you customers. The two star rating reflects the unfriendly user system and certainly not your staff.”

Helpful Report

Posted 4 years ago

“Took over an hour to switch insurance from 1 car to another. Portal not accessible. Time consuming, stressful and expensive. Headline prices OK but don't fall for the subsequent admin charges - they are unnecessarily punitive in my opinion.”

Helpful Report

Posted 4 years ago

“Online portal doesn't allow or have an option to cancell the annual auto renewal (for which there was no option to opt out at the beginning) Really hate it when people try to tie yo up. There is always a reason why they do that, may be because they are crap/costly Aon renewal and people want to leave. Other wise ok. Never claimed from one call. So no idea on it.”

Helpful Report

Posted 4 years ago

“Not happy. They don't listen plus online chat very slow:(”

Helpful Report

Posted 4 years ago

“The portal system is a nightmare system for someone of my age who is not computer literate (66). It took my daughter to sort out for me. Why can’t you just talk to someone.”

Helpful Report

Posted 4 years ago

“No telephone communication, chat line is terrible as connection keeps dropping, and charged for the privilege of two hours trying to cancel my policy. Not very good is it.”

Helpful Report

Posted 4 years ago

“I wanted advice and was told yous are non advisory 🤷‍♂️”

Helpful Report

Posted 4 years ago

“Whilst the customer service is mostly good, I was rather annoyed to find that the amount I paid on the day did not include one of the upgrades I had clicked so a separate charge of £18.95 was taken from my bank. Apparently, I was told, it would have said on the page I clicked so be warned if you click on any upgrades, as the information about separate payment will be written in too subtle a manner for someone to notice.”

Helpful Report

Posted 4 years ago

“I have still not received the refund for my car insurance ou56zck can you refund very urgent.”

Helpful Report

Posted 4 years ago

“I had great difficulty manoeuvring around the website and found it frustrating that after numerous attempts of resetting and trying to log into your Portal it still didn’t recognise my details. I also tried to contact Customer Services but their was no direct link other than the Portal which you had to log onto but it wouldn’t let me. After numerous attempts I had to proceed through your secure site without a password. Overall disappointed in trying to work through your site with no direct link to a Customer Service Representative Eventually I managed to complete the changing of my vehicle and received notification within 5 minutes at a cost of £65 with no extra charge on the vehicle insurance just administration. Regards Levin”

Helpful Report

Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,769 reviews