One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,832 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was asked to provide a review of 'how we have done' and I have genuinely no idea as I was halfway through a chat when I stopped to take a phone call (working from home) and when I returned the chat had finished and I have no idea if what I asked to happen has happened. Pointless really as I have no log of what was discussed which makes the Live chat option a pathetic option if you want confirmation of anything.”

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Posted 4 years ago

“Line cut off before Changing policy”

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Posted 4 years ago

“Trying to cancel policy but could not get through”

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Posted 4 years ago

“Need to be able to call and speak to someone...”

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Posted 4 years ago

“Would an Agent call me on. O7740951442”

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Posted 4 years ago

“Received a letter on the 8th declaring that the policy was due to be cancelled due to non payment of a £70 fee. This was not clearly displayed in the original text, if displayed at all. I await response from onecall as to what this stealth fee was for. Overall a negative experience after what was originally a smooth transaction. Make sure you enquire as to whether there are going to be further fees involved”

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Posted 4 years ago

“Unhappy not getting to actually speak to someone but my concerns were dealt with efficiently”

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Posted 4 years ago

“I was on the chat for over an hour, the operator was slow to response to my chat, must have been chatting to many other people at the same time as she kept repeating the questions and asking the same questions. You then charge me £39.00 for the poor service, for an address change and a policy add on for business use. I wont be renewing the insurance with you next time.”

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Posted 4 years ago

“Had to speak to 3 different people to resolve my query if your not to good typing you don't get to finish”

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Posted 4 years ago

“once able to speak to someone ,very good but the hassle took 2days and was close to cancelling policy altogether there should be a contact number as the portal does not work,waited ages and still never got through”

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Posted 4 years ago

“The agent I spoke to Bradley b12 was very helpful and done all he could under the circumstances, Thankyou”

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Posted 4 years ago

“I was astounded to discover that it will cost me over £115 to cancel my policy and I have no choice but to cancel if I no longer own the vehicle.”

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Posted 4 years ago

“Lost call in middle”

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Posted 4 years ago

“Be sure to have all details included, because any changes after and they properly rip you off!! If you need to cancel later they make sure you get none of your premium back!! you could even owe them!!!...lol”

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Posted 4 years ago

“Have just spent the past 3 hours trying to sort out my new car insurance, only trying to update that I am getting a new vehicle By updating my existing policy. Still no joy! If I can Find out how to cancel My policy I will. Totally shocking set up.”

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Posted 4 years ago

“👎 unhelpful lady & very abrupt”

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Posted 4 years ago

“Too long winded all I want is to talk to someone”

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Posted 4 years ago

“Live chat Queues do not update so you don’t know if it’s working or not until live chat starts working. When you are 27th with 20+ minutes waiting time it’s very frustrating”

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Posted 4 years ago

“Waited ages for someone to 'speak' with me. Waited ages between each message. Wasn't able to complete car transfer on the website Decided to cancel the insurance rather than go through the trauma of having to get the operator to give me a new quote....probably have taken another hour. Refund for 6 months insurance was pitiful. Quite dreadful experience really...not that anyone will read this or care!”

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Posted 4 years ago

“Good communication and customer portal but unable to help with change of vehicle and only refunding less than 10% of the policy after 2 1/2 months. Feels like i am being ripped off.”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,832 reviews