One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,886 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have been riding motorcycles of all values and sizes for over forty accident free years. I cannot state how disappointed I am to not receive a more competitive quote to add an additional scooter to the one I already insure with you. I can only ride one scooter at a time after all! My anticipated total mileage for the two scooters combined would be less than three thousand miles. When I saw the little Vespa, not yet purchased I decided I would like to own it, but not sell my SYM, as this is more practical with more storage capacity. I am now having second thoughts as I am reluctant to pay an excessive amount for the privilege of owning an additional scooter. it would be helpful if someone could give me some advice on the best and most cost affective way of achieving this. It may be to transfer my current maximum no claims discount to the new scooter and start from scratch with my current scooter, or cancel my current policy and start a new multi bike policy. I just don't know, but would appreciate some help in achieving an acceptable solution. i hope someone can help. Many thanks. Malc Coulthard.”

Helpful Report

Posted 4 years ago

“frustrating! After finally getting through to change details hit with whopping £89 charge. Will not be renewing when the time is up.”

Helpful Report

Posted 4 years ago

“Communication with the customer support representatives cut short whist I was in the middle of replying to their online chat reply!”

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Posted 4 years ago

“Poor system, trouble logging password etc so can’t view documents advisor said they should be with me in my email in approximately 30mins . I will wait and see .poor that you can’t speak to someone on phone”

Helpful Report

Posted 4 years ago

“Initially it was a very frustrating interaction that took far too long to resolve. Thankfully Jennifer (think it was jr9?) helped us reach a resolution and she was great but overall It was not the best experience”

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Posted 4 years ago

“I used that on line chat to resolve a problem but not get a satisfactory result”

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Posted 4 years ago

“Couldn’t get to complete the web chat got message the session had been closed . So could not do what I needed will have to call to see if I can get the matter sorted out finally .”

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Posted 4 years ago

“I went through to general after queuing. I am changing my car. He said after chatting with me for 10mins I had to end chat go to renewals. What couldn’t he do that at the beginning instead of wasting my time.”

Helpful Report

Posted 4 years ago

“I won’t be renewing my policy, payments seem to be put up every month, and extra monthly payments added although they say they hadn’t. First year driving and I’m sure they are taking advantage. Do not recommend at all”

Helpful Report

Posted 4 years ago

“the call took a bit long, you quoted me £2500 and I went to Churchill and got the same policy for £590. for 3 weeks insurance (prior to changing my car) you charged me £150. changing your policy at One Call is very expensive in comparison to others”

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Posted 4 years ago

“I have cancelled my policy, that was a poor experience in it's self but after you confirming the cancellation you persist in sending me emails reminding me it's running out and you will take my money”

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Posted 4 years ago

“Jack (JS2) was very good and very efficient.. However, 'live-chat' is a pain! Too long winded. I'd much prefer to talk properly on the phone. Other businesses seem to manage to run call centres (maybe from home?), maybe One Call should too..”

Helpful Report

Posted 4 years ago

“Poor support”

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Posted 4 years ago

“Kept saying session expired”

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Posted 4 years ago

“My care failed the MOT test miserably and so decided it best to scrap the vehicle I thought I would receive a reasonable size of my premium back I was expecting about £83 taking in to consideration cancellation fees which are in the small print I paid out £237 in May so have had 5 months use of the car (well I didn't as I was shielding ) so my husband had to keep it ticking over I have ended up with just £36 I am one very disappointed customer and will not be using One Call again !!”

Helpful Report

Posted 4 years ago

“Not being able to call to discuss any issues is appalling. Live chat was ok but for more complicated matters.”

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Posted 4 years ago

“Took so long. Could not log onto portal. When I could the chat line was not connecting. Looked for phone number on website. Unable to find. Googled the number and called. Automated, saying one call was closed. Tried again later. Tired next day.Went back onto portal. Unable to use link to change my policy. Used chat line.Told it was cheaper to use portal. I had already messages to say I could not use the portal. Offered a new password. By this time I just wanted to get the Insaurance completed. Informed phone line closed because of coved - no message saying this. Not very happy that I had to pay extra because of website system failure. It still took 30 minutes on the chat line to complete. So frustrating”

Helpful Report

Posted 4 years ago

“The customer service is very poor, the online form filling doesn't transfer to the chat operatives. I waited a long time to be connected then went through various onlybto be told that I couldn't change my address until after I'd moved in even though I've exchanged contracts on my new home. Also the online calendar to enter a date of birth needs to be amended as being born in 1963 it takes forever to scroll through to the correct year!”

Helpful Report

Posted 4 years ago

“Impossible to contact on the phone and hide behind a computer screen to try and prise additional cash from any policy holder even when just asking a general question ? Not a company I would wish to deal with again and would not recommend unless they are rock bottom on price, but then there is always a down side to cheap things !”

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Posted 4 years ago

“Still waiting for a call back to speak to someone think I'm going to go with someone else getting very frustrated with crappy electronic service”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,886 reviews