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One Call Insurance Reviews

4.6 Rating 395,904 Reviews
92 %
of reviewers recommend One Call Insurance
4.6
Based on 395,904 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Advisor did his best to resolve my query, but unfortunately he was unable to give a quote as the car I was trying to change my insurance to was not those listed on the system. Will have to wait until the car is now registered before proceeding or change insurers. Very disappointing as able to obtain quotes from 3 other insurers
Helpful Report
Posted 4 years ago
Had to cancel my policy today, as I no long have the car. Appaulded at the cancellation charges, I certainly won't be recommending One Call to anyone in the future.
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Posted 4 years ago
Not the most efficient agent. Kept asking me questions I’d already answered, I also asked if I could add payment to my direct debit, and just kept asking if I could pay today. When I said I would, she said I would need to be transferred over, before I had chance to get amount I was transferred over so I had to go over whole thing again. Think EP7 needs more training!
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Posted 4 years ago
The advisor got disconnected and the payment app wouldn’t work when we had discussed an amount to pay I messaged them back and nothing it only took me two min to fill out details this system is not working effectively
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Posted 4 years ago
Didn't get an answer as lost contact
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Posted 4 years ago
The insurance seemed to cover the car, although I had no need to make a claim. Cancelling the policy when I sold the car was an endless exercise interspersed with long delays and marketing attempts. Having held the insurance for over ten months of an annual policy, it seems unfair that no refund is due and, in addition, I am to be charged a cancellation fee. I sympathise with Christa (AC7), who was presumably acting under instructions to keep asking seemingly unnecessary questions.
Helpful Report
Posted 4 years ago
We have had so many problems trying to change our address on the portal After 2 days of trying we eventually managed to do it with the help of live chat Today we received a letter telling me you were going to cancel my policy because payment had not been made, I made payment at the time I changed the details so had to go through the process again
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Posted 4 years ago
Constant failure to deliver on promises.
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Posted 4 years ago
No phone service. Elderly customers like myself have a huge problem. Trying to cancel is a nightmare. A quick way for them to get money by charging us due to no fault of our own. Open the phone lines please for customers. I will not use them again.
Helpful Report
Posted 4 years ago
I couldn't speak to someone in person and on live chat was sent to a link for temporary bike cover and then couldn't continue the chat with further questions. Also can't change vehicle details online so have to chat again. Altogether not helpful when I am trying to buy a new bike.
Helpful Report
Posted 4 years ago
Not a happy customer need to have someone who is able to have conversation on phone so you know exactly what you are paying for and how much extra you will have to pay and when it is coming out of bank account not taken out of bank and then put back in leaving you hundreds of pounds overdrawn .
Helpful Report
Posted 4 years ago
Today I had a cracked windscreen so needed some urgent help with a repair solution and to understand was I safe to still drive the car. Could I find a number to call,? sadly not easily and when I did was recorded message advised to use portal or live chat. Live chat after being 25th in queue told me to call the number I had already called. Said to press option 2 even though no such option given within the recorded message. Once I had got past OneCall the windscreen people were wonderful although we are now both waiting on OneCall to approve the work. Just an easy to reach phone line with a welcoming CS person would definitely make the experience much more bearable. Thank you
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Posted 4 years ago
Cut Off Twice Didn't Get Any Answer To My Question complete waste of time very disappointed.
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Posted 4 years ago
Chat line responses are good but can the Company back it up with positive actions???
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Posted 4 years ago
I took out a Smart type policy but due to having to shield isolate was not in a position to go out and purchase a smoke detector and install it within the required period. result a £50.10 additional charge! Won't be renewing either my home or our car insurances next time.
Helpful Report
Posted 4 years ago
Can't get through on email, can't speak to anybody, hope you all have as many problems as us when you are old like us. My husband had a bump 3 years ago not his fault by any means not claimed on insurance ,and now its just cost us over £ 70 not happy. Daniel was most help gave me his own email address when I couldn't get through to one call
Helpful Report
Posted 4 years ago
I want to discuss a quote with an adviser in real life but can only chat online which ties me to my desk for hours on end, waiting for a response EG2
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Posted 4 years ago
Just needed to change address,that to genned up on computers,what would happen if you weren't on the internet?
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Posted 4 years ago
Tried to cancel my car renewal policy because I'd found another company almost £70.00 cheaper. I found your site difficult to navigate, and the "live chat" very stressful. I feel I got the run-a-round from different agents before getting to the department I required. This operative also gave me a hard time. He/she was putting up all manner of barriers to convince me to stay, instead of just accepting my wish to leave!!
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Posted 4 years ago
The Last response from your chat line was professional like all the other Live Chat One Call where. Its NOT the staff workers etc: ITS one Call employing a system that`s not fit for use . Why have you suspended the online application that is fit for use .I was on chat line for hours because of your system FAILIURE. I ENDED UP GOING TO ANOTHER INSURANCE BECAUSE I WAS CUT OFF 4 TIMES!!!!!!! simple`sssssssssssss
Helpful Report
Posted 4 years ago
One Call Insurance is rated 4.6 based on 395,904 reviews