One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,903 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,903 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“i tried to cancel a policy on the website, your promise tells us it's much easier to do that, it isn't. so i tried to do it by webchat. i'm told we can't do that either. so i had to do it by phone, which took over 12 minutes. the whole exercise was the best part of 1/2 hour. Something not mentioned wen you guys are wanting to sell a product!”

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Posted 4 years ago

“Unable to receive P/W reset to my email address . 3 requests made but nothing received to my email address. The fact that I rec’d this feedback request proves that my email address is functioning fine.”

Helpful Report

Posted 4 years ago

“AE4 dealt with my query, which should have been simple enough, changing my car tomorrow, and wanted to amend cover to show the new car. After half an hour, I was told it would be £24 "admin fee" and was being transferred to payments, but went straight back to home page, with no explanation of what I had to do, so I don't know if I'm covered or not now”

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Posted 4 years ago

“The customer service was no help on line I's JS2”

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Posted 4 years ago

“My rating is based on customer service as when you need them only then you can really see their true colours, One of the Worst cancellation experiences typically because keeps transferring or having to end and call again on different extension”

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Posted 4 years ago

“why when I have a platinum policy cant I change my address online without live chat? 5 minutes waiting to get an advisor, then transfered to another to resolve the change of address, then to be charged £15 administration fee for the privelege is not excactly what I class as good customer service.”

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Posted 4 years ago

“Not able to resolve my problem.”

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Posted 4 years ago

“I did not like being backed into a corner by the sales person handling an issue with my address. People are quite bludgeon when typing and not speaking and the sales person got me quite angry whether she was right or wrong.”

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Posted 4 years ago

“My username EP7 I found it extremely difficult to navigate around the site. It kept refreshing my page back to entering my details when I was trying to adjust my policy. I gave up in the end so a big thumbs down from me. Can’t we just speak to a person!”

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Posted 4 years ago

“Not had to make a claim but can’t get in contact with them unless I’m at home”

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Posted 4 years ago

“Needed to change my insurance in a hurry you couldn't do it”

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Posted 4 years ago

“Really bad live chat. No phone number or email address”

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Posted 4 years ago

“Sorry but I am not that good with IT and still one finger typing, so was very disappointed when after calling your call center Today (All lines now closed) I was directed to The Portal to make an amendment to my policy, only then after trying to input details of my new car, to be prompted you cant make amendments there, you have to use LIVE chat, So one hour later i got my policy changed to cover my New vehicle, I am now minded to revert back to the over seas call centers at least you can almost have a conversation and sort things out.”

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Posted 4 years ago

“TTYUB Well considering there is only 2.5 months left on 05060806 offering to change to another vehicle for a fee of over £500 is mad I am sure you have quoted for a year.”

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Posted 4 years ago

“I wouldn’t use again”

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Posted 4 years ago

“Policy 05060806 for corsa km53uke. Please note sold car on 1st Sept.”

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Posted 4 years ago

“Sadly not very helpful this evening, have followed their link without much further assistance and ran out of time. Will retry tomorrow, find this live-chat system very time-consuming”

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Posted 4 years ago

“Customer service is all over the place with the online chat. And took me well over an hour to get sorted. CK8”

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Posted 4 years ago

“Not very helpful, would rather speak to someone than via chat”

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Posted 4 years ago

“Be dyslexic I think there’s nothing worse than doing a text chat please bring back a simple way of contacting yourselves via the phone line what’s more simpler than that thank you”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,903 reviews