One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,914 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,914 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I tried phoning to cancel my insurance as I found a last minute better deal. No phone lines open, went onto the portal and no chats open, scrolled through the portal and no where on website to cancel polices? Couldn’t find an email address to let you know I want to stop the renewal ? All very frustrating. I have cancelled my DD . Please end my policy.”

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Posted 4 years ago

“Took exceptionally long for minimum information”

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Posted 4 years ago

“Pretty low, I pay 350 a Yr and to add a second family member. They tried to tell me it would be £800 plus a yr. Absolute joke. I will be seeing my year out then not returning.”

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Posted 4 years ago

“Not impressed with the live chat service. Jr9”

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Posted 4 years ago

“Wanted to know if the renewal quote could be improved upon, the girl on the other end was doing her best, but then i got cut off. Not happy about this system, so will be leaving at the end of the month to somewhere £75 cheaper.”

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Posted 4 years ago

“Code CT2. Explained that ďue to not being able to add mariusz Walczyk to 05060806 gave him car and insured him else where. Tried to freeze/cancel policy not sure if message got through. Might havery to write paper letter.”

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Posted 4 years ago

“Yes i don't understand the very reason why my portal is not and be update in your system? Iam sick and tired WITH THIS.”

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Posted 4 years ago

“Was sent to so many different chat rooms and had to keep retyping issue. Still awaiting a resolution”

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Posted 4 years ago

“I bought insurrance and I was asked to verify my licence. I tried online and their system didn't work. I tried to contact via phone or live chat and couldn't catch them in any ways. This may be due to Covid 19 pandemic. They cancelled the insurrance leaving you without insurance. No fault with me but with their system. They shouldn't have cancelled the insurance.”

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Posted 4 years ago

“Having sold my vehicle I tried contacting One Call to cancel the insurance cover. Telephones are not being answered, there is no email address so forced to use Live Chat. After a long wait the person dealing with my request wasted thirty five minutes asking irrelevant questions about why I was selling the vehicle, was I going to replace it etc. It was a blatant hard sell technique that simply caused anger and frustration. When they finally got around to dealing with my initial request the system collapsed . I tried again later in the day and had a much better response. However the initial experience means I will not use One Call again”

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Posted 4 years ago

“Spent 2 mins waiting on chat line only to be told I need to talk to another dept and waited another 15 mins. Requested email transcript of online conversation. Never arrived.”

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Posted 4 years ago

“Always directed to Portal from live chat, can’t Make change on portal, back to the live chat queue (number 4) now. Amendment made, “is there anything else I can help you with?” “Yes!” I say. “Oh you’ll have to use the Portal” “It’s not working!” I say “you need to try first and then click on live chat”. Here we go again!!! Poor, very poor.”

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Posted 4 years ago

“Bought a car on Saturday, because we were existing customers we thought we could just transfer all info to our new car but NO we were told customer service was closed. If we were new customers you could give a quote and take our money. Well I’m sorry but you have lost our custom and we will tell anyone how unhappy we are with your service. A lot of people go out on a Bank Holiday or Saturday to look for a new car but insuring it is another hurdle you don’t need!!!!!!”

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Posted 4 years ago

“Assuming, accusing and blunt.”

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Posted 4 years ago

“Megan T was being very helpful and I finally thought I was getting somewhere after 4 phone calls and then got cut off and finally got back on chat but a different operator ! Bring back telephones!!”

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Posted 4 years ago

“your company car policies are good and the prices are competitive but trying to contact One Call is nothing short of frustrating esp if you can only communicate over the phone like me a 78yr old man, for this reason alone I didn't renew my car insurance and after my daughter having to communicate on my behalf by chat to cancel my policy and the experience she had she wont use or recommend your services either”

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Posted 4 years ago

“I DO NOT want Autonatic renewals on my insurance”

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Posted 4 years ago

“im an existing customer .. went on live chat .. told to call for new car insurance .. sat in queue .. have decided to go elsewhere”

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Posted 4 years ago

“I shouldn’t have to be stopping a second payment for an insurance I already paid for a month ago. Call centre we’re good.”

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Posted 4 years ago

“Unfortunately due to covid you cannot make a tel call to 'One Call Insurance'. Cancellation process difficult. However online operatives helpful”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,914 reviews