One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,938 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,938 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I do not wish to renew my insurance which is due for renewal tomorrow. Your call centre is closed, had to wait ages in the chat and told that I was in the wrong conversation. Not the fault of Alex but a lot of time has been wasted sorting out something that should have taken 10 minutes.”

Helpful Report

Posted 4 years ago

“Feeling ripped off-whoever heard of £5 per month for direct debit-gone with someone else because of this”

Helpful Report

Posted 4 years ago

“I waited from number 33 to get to me at number 1, and when eventually I spoke to Curtis, the advisor, he was very slow to respond to my query and I spent ages wondering if he was there or not. Sad to say I felt this service was very poor.”

Helpful Report

Posted 4 years ago

“Awfull service on hold for so long not much help”

Helpful Report

Posted 4 years ago

“Cancellation fees are outrageous. Can’t use the customer portal for motorcycle policies so lose any savings when changes are needed. The service via live chat is good however but doesn’t have the discount offered via the portal.”

Helpful Report

Posted 4 years ago

“Advisor tried to be helpful ... but this a poor way of doing business in something as crucial as car insurance. Customers need to speak to someone personally in order to ensure that what they THINK they are buying is exactly what they are buying. You could serve customer needs better than this.”

Helpful Report

Posted 4 years ago

“Trying to change car details and was told I would get emai today letting me know whether current policy will cover new car or whether I need to cancel and take out new policy once exchanged vehicles. Not happy as struggling to get on live chat”

Helpful Report

Posted 4 years ago

“Website forms and webchat are awful to use on Android”

Helpful Report

Posted 4 years ago

“Site is not working properly with regard to policy amendments, forcing me to use the chat line which was extremely busy. After two cancelled attempts (40 and 78 people ahead) the wait was still way too long! Then I had to ask for the £15 online change discount, as the 'chatter' did not know that the site was not working 100%”

Helpful Report

Posted 4 years ago

“Good price, but very slow service, online chat wait at least 10-15 minutes, then had to wait twice as it closed randomly. Spent over an hour to change email address and try to transfer to a new vehicle, letting current policy expire and going to another insurer, you get what you pay for. Glad I never had a claim, I can imagine the wait for something like that!, no thanks!!”

Helpful Report

Posted 4 years ago

“Still not changed my car over”

Helpful Report

Posted 4 years ago

“Been with them 3years and keep putting up price of insurance wanted insure different car an wanted twice as much a month company rubbish”

Helpful Report

Posted 4 years ago

“Renewal quote was £70 more expensive than a new quote from another insurer, call centre too slow, felt adviser was dealing with more than one customer at a time”

Helpful Report

Posted 4 years ago

“I’ve been cut off from my chat in the portal”

Helpful Report

Posted 4 years ago

“Covid is now phone free OK website didn't recognise my new address no matter how I tried to write it. Built before 1970! Portal asks for date of birth but doesn't say it needs - between the numbers. If you advance it then wants it with / between the numbers you couldn't design a more confusing site. Eventually I got to live chat which despite the delays seemed to work out OK recon it took over 30 mins to solve a problem which I should never have had to solve”

Helpful Report

Posted 4 years ago

“Not happy as change of car mid policy did not give a reasonable quote for the new car. I chose one call for good premium on original car and am very unhappy with not having any quotes offered to me for new car so that with not telephone contact has pushed me to cancel.”

Helpful Report

Posted 4 years ago

“Details for car insurance were given on the comparison site used. These details were carried forward and used by all the other sites and quotes given. One Call gave a quote using these details which I accepted, driving licence details were given and permission for DVLA to be checked. Policy was then issued. Full payment taken 3 days later. 10 days after policy issued and payment taken, I received notification that I had not disclosed some information therefore they were increasing my premium by a further £159.70!! This did not make it competitive therefore I cancelled the policy, paying £35.55 for 12 days cover. The relevant information had been given at first contact which should be the information used to provide a quote. I shall not use this site again.”

Helpful Report

Posted 4 years ago

“Whilst the communication from your rep was very efficient, I disagree with your calculation for refund offered against the remaining 8 months of my cover (I have now sold the car) and it appears I was overcharged when the policy was originally taken out. I await communication from your cancellations team, and plan to refer the matter to the Ombudsman. Policy No GDMSA01146803”

Helpful Report

Posted 4 years ago

“I was astonished to receive a renewal quote which was 50% higher that I paid last year. I complained and received help from the on-line chat service. Whilst the person on the call was very very helpful, I was nonetheless surprised that after complaining I was offered a reduction that was only £4 more than I paid last year. This being the case, it suggests that OneCall is not looking as deeply into offers as they might. My policy cost went from £266 last year to a quotation of £395 this year and then after our discussion went down to £270. - how is this possible??”

Helpful Report

Posted 4 years ago

“Tried to change address through portal but wouldn’t let me. Then had to use the chat and took so long just to change my address.”

Helpful Report

Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,938 reviews