One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,958 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,958 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“There was a long wait the person I dealt with was fine. I then went to the portal as advised to make some changes to the policy and I couldn’t do this as it wouldn’t allow me this is not the first time this has happened very disappointed with the service as a whole”

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Posted 4 years ago

“Still trying to access my motor insurance policy did as was requested by Charlotte D ie clicked on activation but this not working for me!”

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Posted 4 years ago

“The conversation was effective and polite however the cost of cancelling our policy as we have sold our vehicle was we believe excessive and will be taken into consideration when our othe policy is up for renewal”

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Posted 4 years ago

“No direct contact lines. Everything done over live chat so information is not shared clearly and messages easily misconstrued. No multi car policies!”

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Posted 4 years ago

“your systems are very poor, all i wanted was a quote to change my car, this took 3 days instead of a few minutes. however your chat person was very patient and we got there in the end but even that took over an hour”

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Posted 4 years ago

“JR9 Was 69th in queue had to give up time constraints.”

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Posted 4 years ago

“Can never normally speak to an agent.. everything ok when you do but It is difficult to get through.”

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Posted 4 years ago

“Not good, based on today’s experience, asked a question on ‘live chat’ told to go on the portal and obtain a quote and then told by the portal to go on ‘live chat’ !!!”

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Posted 5 years ago

“Just went off line before I had finished my conversation not impressed at all only wanted change the date for my direct debit”

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Posted 5 years ago

“Online chat says available but then 27th in line....not good enough”

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Posted 5 years ago

“On Sunday I purchased a car and updated the details on line. The prompt was an operator would be with me soon- didn’t wait long but the operator was chat room who asked if my details were correct? I said ‘yes’ and then was directed to online payment screen. This asked for customer reference- which I had forgotten- and so couldn’t go through with the additional payment to commence immediate insurance cover. Meanwhile the chat room had disappeared and left me stranded having bought a car that I couldn’t insure! If I was able to talk to an operator to take payment this wouldn’t have happened. Additional to this I didn’t know if my old car insurance had been cancelled while waiting payment for new policy. Terrible system.”

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Posted 5 years ago

“After a third party collided with my car, I had to call 3 times to log the incident. The first call was cut off ,the second call I was advised the original person dealing with me would be e mailed to contact me, which never happened .Eventually managed to speak to someone to day. I then went on live chat to stop my automatic renewal to be given a new higher quote because I had a fault claim of 4 days. I WAS NOT CLAIMING MY INSURANCE AS THE THIRD PARTY'S INSURANCE HAD IT IN HAND. My car is being fixed as we speak. Best to go to CHURCHILL as they have handled this episode very professionally.”

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Posted 5 years ago

“I don't like the chat line service. I was confused about my car insurance renewal (change of vehicle) because I didn't have the opportunity to discuss it over the phone. The online was quote was too expensive & included an added premium - I don't know what this is.”

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Posted 5 years ago

“Query didn't get resolved , I still cannot register”

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Posted 5 years ago

“A nightmare to use portal without live chat help pages don't open call handler great but need a verbal customer care line . Text chat is frustrating and poor web page performance is making me change my insurance provider”

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Posted 5 years ago

“Cheap insurance but watch out for the admin charges. when i informed them i had passed my full Cat A licnese it would of cost half my premium again to update my policy for a reduction of £8.00 for the first year.”

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Posted 5 years ago

“Two thumbs down took one hour to cancel my policy”

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Posted 5 years ago

“The person I spoke to on the chat line ( Laura B) was very helpful and no criticism whatever of the way she dealt with my query. However, I am very unhappy with the big amount of money I have to pay just for a change of address. Other utilities or firms where a change of address is notified ( such as DVLA)do not charge for such a service. Regrettably because of this big extra expense I will not be considering returning to One Call when my policy comes up for renewal or recommending them to other people.”

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Posted 5 years ago

“Rubbish have been trying to get any answer to my query on the chat line for 2 hours and the chat line just goes blank”

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Posted 5 years ago

“It took me 3 attempts and several hours, to add my husband to my insurance:Live chat, portal, live chat. The first live chat referred me to the portal to save on admin costs. The portal was unable to make the requested change and referred me back to live chat! Not happy!”

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Posted 5 years ago

One Call Insurance is rated 4.6 based on 395,958 reviews