One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,958 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,958 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service thanks bi2”

Helpful Report

(Car) - Posted 5 years ago

“Didn’t get the help I required”

Helpful Report

(Car) - Posted 5 years ago

“Really stressful contact with ac7 after taking out policy online. Took 2 hours to ensure my tow bar was covered after comparison site did not allow me option to include it. After suggesting that I’d need to pay an extra £120 or a cancellation fee of £50 he finally confirmed that actually it was covered at no extra cost. Was on the verge if cancelling as now have little confidence in this company based on today’s we chat”

Helpful Report

(Car) - Posted 5 years ago

“Service is very poor. Spent 2 hours on chat who can not help with transferring insurance from van to car. Was set expectation of a call at 9am today, it is now 10:46am and no call. I need car to go to work.”

Helpful Report

(Car) - Posted 5 years ago

“One all rating is based on there communication not on the insurance as yet we have not had to call on them for that but I hope there communication is better if we do. I think it’s dreadful that you can’t contact onecall by phone other insurance companies are managing it. They don’t answer the questions you ask in the chat and then cut you off while your typing. I think it’s appalling”

Helpful Report

(Car) - Posted 5 years ago

“Unhelpful. Got the prices wrong and have not repaid money which they said had being cancelled for payment.”

Helpful Report

(Car) - Posted 5 years ago

“Live chat person was nice enough, but gave me the wrong number to chase an unknown payment. Surprise”

Helpful Report

(Car) - Posted 5 years ago

“I have had a cracked windshield,as my policy says if I don’t use your recommended repairer My excess doubles. I can’t find anywhere in my paperwork the recommended repairer ! I have spent two days on the phone and internet trying to get an answer. Eventually I got to speak to a person. If this had been more urgent it would have been a total nightmare. I understand Covid has caused problems but other companies hav managed far better under the same circumstances. cd6”

Helpful Report

(Car) - Posted 5 years ago

“Very difficult using live chat. Not sufficient explanation by first contact led th me trying again another twice. Should be able to talk to someone.”

Helpful Report

(Car) - Posted 5 years ago

“fc4...... My concerns are 1. I don't have a smart phone and can not see me getting one. 2. I Rarely use the internet 3. I've always had a direct phone number to speak with an advisor there Is no direct number unless your a new customer or need breakdown (if there is I couldn't find it) 4. Next time I will be using a insurance company that I can directly speak to a person 5. The advisor sorted my problem, maybe its an age thing but I like to speak via a phone and I'm sure you have many customers who feel the same and like me don't have a smart phone and/or do not have/use a PC.”

Helpful Report

(Car) - Posted 5 years ago

“very frustrating experience trying to switch over one of my vehicle policys to a new vehicle just purchased, I've always been able to talk to someone to arrange this for me and find this like pulling teeth out. The person I've just been on live chat with (Rachel T) stated she could not find the new vehicles details although I'm confused as I've already had a quote from another company after passing on the same information. the vehicle is standard and there are lots of these for sale on the internet therefore there must be a problem with your system. I was also very diappointed that she cut me off when i was still on call. If there's another way of getting to thee bottom of this and another way of communicating please let me know. Regards Greg Scattergood Code tw4.”

Helpful Report

(Car) - Posted 5 years ago

“Still waiting on my documents cost me £100 more with no fault of mine!”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear about the issues you've encountered. We will happily investigate this for you if you could email your full name, address, policy number and a brief explanation to reviews@onecalldirect.co.uk. Thank you.

Posted 5 years ago

“One call system couldn’t find my new car,then after 40 minutes decided the underwriter wouldn’t insure me,asked them to send new quotes thro on e mail,received nothing!!!,poor service”

Helpful Report

(Car) - Posted 5 years ago

“Sneakily charged me for upgraded car insurance products so watch out”

Helpful Report

(Car) - Posted 5 years ago

“Insurance was great but when I went to cancel re real it was 100 questions and not listening to the customers voice and request. Not cool OneCall!!!”

Helpful Report

(Car) - Posted 5 years ago

“Unable to get civet for another driver for one day as nothing worked, chat person could not do anything for me, going to get charged for change of address, got to get new quote etc etc etc”

Helpful Report

Posted 5 years ago

“could not find my bike on their system told me to speak to the DVLA i logged on to the .gov website and low and behold my bike is on and other insurance company found it no problem”

Helpful Report

(Car) - Posted 5 years ago

“The agent wasn’t helping me correct”

Helpful Report

(Car) - Posted 5 years ago

“So hard to get through to someone ! Then she gives you a link to payment page you click it loose the whole chat then have to start all over again with live chat !!!”

Helpful Report

(Car) - Posted 5 years ago

“Happy to take the money when setting up a policy but systems very poor & service levels below acceptable standards afterwards.”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 395,958 reviews