One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,230 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,230 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Form to lengthy a nd could not submit licence details”

Helpful Report

(Car) - Posted 5 years ago

“My insurance for the next 2 months jumped by 50 quid plus 25 admin for changing the policy to a similar car. Even though I already got quotes off other brokers when I was thinking of buying the car and it was exactly the same per year. They know they have you over a barrel when your changing your car but your screwed. Plus they have no phone lines open. I know it's a pandemic but other companies have people answering phones still. They are just greedy”

Helpful Report

(Car) - Posted 5 years ago

“I can not ring any one and the live chat has taken 1/4of an hour.”

Helpful Report

(Car) - Posted 5 years ago

“Customer service is poor, via Live chat and telephone.”

Helpful Report

(Car) - Posted 5 years ago

“The live chat service kicks you out as soon as you move off it even when you go to the portal to pay. I got kicked out 4 times and had to start all over again from the start. Not very impressed”

Helpful Report

(Car) - Posted 5 years ago

“Rebecca F was very rude and abrupt on live chat plus i wont be renewing next year due to price increase”

Helpful Report

(Car) - Posted 5 years ago

“I took a One Call home insurance policy via the Confused.com website. The address details were correct on Confused but incomplete on One Call. I tried many times to chat to them. Either the link was dead or if I did get through I was told Home Insurance was unavailable. The telephone lines went to a message only. It took a couple of days before I was able to get through to chat and then instead of a simple addition to the address, the flat number, the operative wanted to go through the entire quote again. I asked for a copy of the chat, which I never received and never received any email confirming the full address. However when I went online they had amended the address. I worry about how you contact this company if you have a claim? Once this insurance runs out I will stay clear of them next year.”

Helpful Report

Posted 5 years ago

“Quick response but I kept losing the chat when moving across the screen so very difficult to continue flow of chat, Needed to re-enter and chat with a new person.”

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(Car) - Posted 5 years ago

“Got cut off they didn’t get back to me so had to go through the hole think again”

Helpful Report

(Car) - Posted 5 years ago

“Connor T ok was trying to be helpfull; Tyler W seemed to get great satisfaction in finding out what account to debit rather than take my apology for the oversight in not mentioning a speeding fine which I hold my handsupto. Must have been a senior moment. My comment about the admin fee was not even considered.”

Helpful Report

(Car) - Posted 5 years ago

“Won’t be coming back to this insurance company as we have been quoted extortionate price for a new vehicle. The insurance has doubled for a car with 300 more horse power, just don’t get it”

Helpful Report

(Car) - Posted 5 years ago

“Incompetent over live chat, they take a long time to respond to messages and are unable to help queries”

Helpful Report

(Car) - Posted 5 years ago

“The lady on live chat (username name ep7) was very helpful, but the charges you have to pay to cancel a policy are astronomical.”

Helpful Report

Posted 5 years ago

“Too dear and one bloke quoted a price and in ringing back to tell them to cancel renewal another bloke got.it 60 cheaper within an hour. Disgraceful”

Helpful Report

(Car) - Posted 5 years ago

“Quick enough to take your money but when they owe you money it seems to get lost along the way. Been waiting for a refund for over two months!”

Helpful Report

(Car) - Posted 5 years ago

“I wanted you to call me back. I want to speak personally, not on line. I was very interested in your quote.”

Helpful Report

(Car) - Posted 5 years ago

“Absolutely whacked with cancellation charges that are not all made clear when you take out the policy”

Helpful Report

(Car) - Posted 5 years ago

“Whilst EP7 resolved my query today, it shouldn't have been necessary for me to contact you at all. I will be changing my car on 5 August and completed your on-line form, including paying the extra cost of insurance and admin fee. However, checking on the Portal that all was in order, I found that my new vehicle registration was the only one showing, which led me to question whether my current vehicle was still insured; hence my need to contact you. No phone contact was available, and the questions I was obliged to answer to access an on-line chat were irrelevant to my query. All in all a very unsatisfactory customer service.”

Helpful Report

(Car) - Posted 5 years ago

“Really frustrating the errors that keep on being made ... dd not set up, wrong prices, certificate had wrong dates ... really poor”

Helpful Report

(Car) - Posted 5 years ago

“I wanted to speak to someone and could so didnt get the help i needed ki4”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,230 reviews