One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,958 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,958 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“After submitting my details no end of times with no one being able to help... with a basic request. Now having to wait for a call back. HOPEFULLY before 17:30 we’re the words. Not knowing if I can get what I need ready for Monday. I’m not feeling so hopeful and don’t have all day.”

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Posted 5 years ago

“Sadly renewal was way more expensive than last year even though no claims had been made. Called and they reduced it slightly but said that was best I could get. Found a like for like policy far cheaper elsewhere so have left One Call after many years!”

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Posted 5 years ago

“off to a bad start, a bit of underhand practice from this firm , after I'd paid they then list all the things that aren't covered in the policy you've just paid for and suggest you pay extra to cover them all. Then the log in / registration on their site took about 5 or 6 goes to work, each time I logged on it said I'd timed out, even thel ive chat button didn't work, I hope things improve.”

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Posted 5 years ago

“Not happy with the price increase even though I'd paid for my policy nearly.one month.before it was due”

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Posted 5 years ago

“Have been trying to get a simple mandate set to my bank for direct debit since may 2020 all falling on deaf ears check regularly with bank nothing set up disappointed”

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Posted 5 years ago

“I want to speak to someone when discussing a policy, see no reason why you can’t have a phone line set up.”

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Posted 5 years ago

“I did not find Live Chat helpful. It would have been easier to speak to someone”

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Posted 5 years ago

“VE3 changing my vehicle three months in. Apparently I can’t use same insurer, they now want to charge me double any other quotes or I pay £55 cancellation fee and lose other monies already paid. No phone lines open so a really slow process and not user friendly”

Helpful Report

(Car) - Posted 5 years ago

“Only live chat service available but it worked after several attempts to log in. Think the cancellation fee charges was a bit high but what can you do”

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Posted 5 years ago

“Very disappointed! I tried to get my daughter added to my policy just for emergency reasons. Turns out it cost nearly as much to add her as it did to pay for my initial policy for the year! Also an admin charge when I have just recently taken out the policy, hardly fair! BH3”

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Posted 5 years ago

“Fast contact”

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(Car) - Posted 5 years ago

“I comtacyed one call three times today without any successful help. My 4th chat was great and my problem was sorted. Very frustrating process tho. Would have preferred a phone conversation”

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(Car) - Posted 5 years ago

“Spent forever trying to organise something that could have been quite simple over the phone. Only to be told It couldn’t be done and that someone will call to discuss . Why I couldn’t just call in the first place is ridiculous”

Helpful Report

(Car) - Posted 5 years ago

“I used Live Chat to cancel my renewal. After waiting an acceptable time to "speak" to someone I stated a very simple request to cancel my renewal. There followed a series of questions which were totally irrelevant as I had already arranged cover elsewhere. Repeated requests to just cancel my renewal were ignored and eventually I was offered a lower renewal quote. By that time I would have turned it down even if they had offered it for nothing. Bad experience and totally avoidable. I was later phoned with an apology which I appreciated. Perhaps the situation would have played out differently with a phone call rather than a Web Chat but I still struggle to understand why a simple request can become a sales pitch.”

Helpful Report

Posted 5 years ago

“I have been trying to change the address to my motorcycle policy online for the last hour. The portal and live chat refuses to accept my new address despite the details being correct. It is apparently impossible to either email or speak to anyone at all. If and when I can manage to make this change I will apparently be charged £39.00 to do so - my total policy only costs £83.16. This charge is 47% of the poilcy cost. Needless to say I am less than impressed and shall not be renewing my policy My review prompted a call within the hour and my policy details have now been changed. I have no complaint about the person who contacted me and she was polite and efficient. The amendment charge of £39 was waived in this instance. I remain concerned that it took a bad review to elicit a response, and still consider that the principle of charging for minor amendments to a policy is hard to justify.”

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Posted 5 years ago

“I had changed my car over to a new one after a couple of months. I was shocked and disgusted at the cost to change over to other car. I feel it was extortionate and greedy. Therefore i will not be renewing with One Call ever again. Customer service agent was very good and dealt with it as per policy.”

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(Car) - Posted 5 years ago

“Was an absolute nightmare. Took an hour and three quarters to get online so I could transfer my insurance onto a new car I was buying on 11th august. The system kept freezing then the payment method froze then the chat system went down. You should have the phones working. Much better service by phone.”

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(Car) - Posted 5 years ago

“The chat doesn't work got cut off twice took over an hour and nobody to talk to”

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(Car) - Posted 5 years ago

“Phone not working / long wait for live chat which terminated when I followed a link provided le9”

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(Car) - Posted 5 years ago

“Hopeless you wait fir ages and go round in circles”

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(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 395,958 reviews