One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,902 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,902 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“JS2 aka Jack was excellent but OneCall insurance itself is very difficult to contact, no email and they’re call centres have hellish wait times, this is nothing to do with COVID-19 as it’s always the same, but excellent staff working for in my opinion a poor company”

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Posted 4 years ago

“Went to buy policy then changed my mind,the next day.Could not get in touch with company by phone or email to cancel same. Phoned number on policy but informed not available except in office hours,same on web. This was at 11am. Don't know what their 'office hours' are.”

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Posted 4 years ago

“Initial impressions of company very good. Very prompt and have also used before without problems. Have recommended to other people. However just set up new policy and not entirely happy with advisors responses. I made a mistake when entering info via confused.com. Putting an sp30 instead of sp50. This resulted in an unfriendly misrepresented information letter being sent to me. When I spoke to adviser on webchat to get premiim adjusted (still within my 14 day cooling off period) I was advised that I would have to still pay £39 admin fee to get this adjusted and could not he waived. Seems unfair and no appologies made for this. That how it is and tough. Next customer please kind of response. Not impressed, and didnt end call courteously in my opinion.”

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Posted 4 years ago

“Oh dear no one to talk to live on the phone as call centre closed and my queries were not straightforward. I spent 1 hour on a live chat with I think an inexperienced member of staff. Absolutely dreadful. Very disappointed.”

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Posted 4 years ago

“Couldn't get through on the phone lines or online chat for help to validate new insurance.We didn't actually get to talk to anyone via live chat email or telephone,your customer service is non existant no wonder prices are cheap.”

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Posted 4 years ago

“25 minutes to change vehicle details is not acceptable. Live chat operative slow to respond during chat. Poor overall experience”

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Posted 4 years ago

“Cut off during chat no confirmation policy has been set up”

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Posted 4 years ago

“The agent did not make messages clear and messages lacked punctuation also. It is not easy to comprehend using a messaging system”

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Posted 4 years ago

“Have trouble speaking to someone they owe me money which was taken out of my account not happy with service”

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Posted 4 years ago

“Person at the end of the chat line was helpful but it took far too long to get an answer and I did not receive the answer I expected which has left me very frustrated. I had to do the live chat during my lunch hour and it took the whole hour. Telephone conversations are much quicker and much more apprecitaed.”

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Posted 4 years ago

“Ref KD3. Not a very successful "chat" speed of response was good but unable to send confirmation by post of insurance renewal (why when most other insurance companies can?).”

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Posted 4 years ago

“Not impressed as tried to stop insurance policy before it had started but no phone to call back on and you want nearly £50 to cancel, iv been on the chat lines from 8-45am for over an hour when I could have sorted this in ten minutes on the phone, I won't be dealing with you again if I don't get a refund, my transaction didn't even say pay now, will be touch very shortly to get this sorted the first email was9-30 this morning Tuesday 22nd September, mce insurance emailed me immediately after my transaction with my policy certificate, a Watts Ex15 2aw 07775653742”

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Posted 4 years ago

“Rang to change my vehicle but within 30 minutes the price went up. The 1st advisor was polite but the 2nd advisor who put the price up had an attitude which was a little off putting. They tried to sell a hpi check also which I found they had attitude with me and felt hounding and a little intimidating and black malish, as I was told if I didn’t take the hpi check and they found out something in it ,if I claimed they would invalidate my claim. But in the end the advisor sorted the insurance out and reduced the insurance price and put the price down , so in the end it finished off well, but the attitude was very off putting unfortunately and I have used this company many times before and never encountered these problems before, so I would hope a one off.”

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Posted 4 years ago

“I thought the website where you filled in your details was better designed than other insurance company's but I found that when I had accidentally missed out the 'kept address' parameter, there was no way on the website that allowed you to go back and type it in. I suggest you change the website to allow customers to change parameters that they have incorrectly inserted. The member of staff, Arron, who dealt with this problem did a good job of sorting this out.”

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Posted 4 years ago

“Thought going on line would be quick and easy. Started Sunday morning and I’m still trying to get a quote”

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Posted 4 years ago

“Could make understand wanted cancel insurance on my van that I sold still dont know if have . Rubbish service doing on chat”

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Posted 4 years ago

“I cannot view my documents on line via your website, this is bad! States latest version of Adobe D required. What if there are issues with this ?Because i cannot view docs, i cannot ascertain what the telephone number is IF i breakdown...this is equally bad! I requested haRd copies of docs , I got insurance, but not breakdown docs!!! had to make separate request via on line 'chat' for hard copy brekdown docs ...why?! Various on 'line chat calls' associated with this to various on line staff(not getting at these) , but all things considered , my experience has been very poor. Management need to up their game with this companies operating procedures. The staff are fine. I invite response via my e mail, davelamy@blue yonder.co.uk.”

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Posted 4 years ago

“I found them extremely difficult to get in touch with. I did not want Automatic renewal of my policy. I realise that due to Covid things can be difficult but have always found this company not good to deal with on Previous occasions and am glad I have nothing more to do with them.”

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Posted 4 years ago

“I called to amend my policy cover with a new vehicle via live chat. This took ages to connect. I tried using portal but new vehicles do not show on search engine until registered with DVLA. I was swapping from a BMW 2 litre saloon to a BMW 2 litre x2 model so did not anticipate a hike in the cost involed in simply swapping cover. Sooo many questions and finally a hike of £60 including so called admin fee of £39 and I don't even get to speak to a live person. It cost too much to leave the policy so have no option to pay the amount and look elsewhere next year. They eventually reduced to £40 but poor customer service and a very long wait - Wont, be using this company again”

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Posted 4 years ago

“Took a while to answer my questions I requested 3 amendments to policy and 45 minutes later still the same Checked on policy no alterations Waste of Sat morning I could have been doing other important things.”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,902 reviews