One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,832 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I waited for a long time 3 times and it kept cancelling out. And when I got through they couldn’t help much.”

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Posted 4 years ago

“One call .... but no answer!!”

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Posted 4 years ago

“Tried to phone had to go to messaging site which took ages. Got cut off once. Trying to insure my new car took over an hour then told it couldn't be done. Have taken out insurance from a new company so need to cancel my 1 call insurance. Gemma Murton”

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Posted 4 years ago

“live chat is a joke ,,takes hours,,days ,,,who knows be warned ,don't have any problems they can charge you for”

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Posted 4 years ago

“I bought motorcycle insurance on line yesterday and today tried numerous times to access my account without success! I have at present over eleven emails from One Call asking me to access my account, but each time I tried I could not as it showed an error. I eventually contacted your virtual assistant to try and get my documents, but again with no success! I again tried this afternoon and thank goodness this time got agent AE4 who quickly emailed my certificate etc. Thank him as by now I had given up!! I couldn't even phone!! I am now in receipt of my documents, but am disappointed with the amount of time and hassle I had to endure. Thank goodness for agent AE4.”

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Posted 4 years ago

“No phones live only chat line rubbish response”

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Posted 4 years ago

“I contacted Live Chat because there was no phone number to be found. I was told that a link would be sent to me via email and that it could take up to 15 minutes for it to arrive. Almost an hour later and I'm still waiting for it! The poor rating is for this particular Live Chat experience.”

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Posted 4 years ago

“JD7 was helpful and achieved the result I needed.. However, I really think One Call should reopen to telephone customers. It would've been much much quicker to resolve the problem over the phone!.. Also, after several attempts I couldn't access the 'Portal' to print off some documents. Relying on IT is a poor plan!.. Overall, a simple task which normally would've taken a couple of minutes took up over 30 minutes.. Such a pain. Probably won't reinsure next year if it's still this bad..”

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Posted 4 years ago

“Was given a code CK7 for £40 off next perchese when I took another policy and gave this code that would only give me £20 off not the £40 it said off next policy WHY !”

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Posted 4 years ago

“I wanted to cancel my policy within the 14 day cooling off period because it did not cover all my needs. I was charged an eye watering £60, of which £49.99 was claimed to be a setup fee. So much for the legal 14 day cooling off period and a full refund. I would accept a fair admin fee, but more than 22% of the annual policy is not reasonable. As usual it's just another rip off by some companies. One Call Insurance”

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Posted 4 years ago

“Not happy aske 3-4 time for a number to call an advisor and got told they not talking calls.”

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Posted 4 years ago

“Switch to insuring a new car was fine. But no easy short term insurance for old car up to date of disposal. New breakdown cover documents issued but car details not updated to the new vehicle.”

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Posted 4 years ago

“With regard to my recent communication with Josh (JD7). I must say that the matter of a £39 administrations fee for my No Claims misjudgment (7 yrs not 6) is very harsh and way over the top. I understand that an administrational fee is relevant . . . but a £39 'penalty' is excessive to say the least. I received an email from you stating . . . Welcome to the Family' ! Needless to say the feeling is not mutual at this moment. I have two cars now insured by your company and am satisfied both policies that have been agreed. However the Administration charge I think is unfair in my case. Josh by the way was ok. Pete”

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Posted 4 years ago

“Problem putting password in”

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Posted 4 years ago

“Was trying to amend online policy for the car, system said no hence tried using the Live Chat facilities, got cut-off so many times I gave up!!”

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Posted 4 years ago

“Agent PD2 was very polite, courteous and pleasant to deal with. No issue at all with the agent. The 2 stars is for the online portal that you need to use to discuss insurance since all phone comms are suspended. It took 8 (eight) attempts to get through to an operator on the chat line. Each time faced with same problem: 'you are number X of number Y in the queue, your estimated wait time is ZZ mins. This refreshes periodically but instead of the numbers reducing, queue place remains unchanged and wait time rises!! So you join a queue at 10am as position 15 of 15, with wait time of 20mins, 20mins later you might be 14/15 and wait time now 20+mins. Appreciate we are in strange times but if wait time expected to be 40+mins - say so.”

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Posted 4 years ago

“Had to speak to 3 diff people. First cut me off straight away. Second a Daniel b, after telling him my problem started talking about changing my email . Then ended the chat. Finally after 1.5 hours the 3rd seems to sorting it. I hope.”

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Posted 4 years ago

“Nightmare app”

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Posted 4 years ago

“Would of preferred a hard copy of my insurance and breakdown cover posted to me. Linda”

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Posted 4 years ago

“Can someone please please call me as twice I have tried to do live chat and have been cut off. 01440 761804 about changing my car”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,832 reviews